SWATCH.COM RETURN & EXCHANGE POLICY
You may return any non-personalized, unworn, undamaged watch in its original packaging, within 14 days of delivery for a full refund minus shipping. Swatch X You and Flik Flak personalized watches (Watches with a customized design or embroidery) are considered final sale and excluded from the 14 day return policy. Merchandise purchased online may also be returned for an EXCHANGE at any Swatch corporate retail store.
Items must be returned in their original packaging, including gifts with purchase, accessories, extra links, and anything else that came with the item. Personalized watches, batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
Please note: Without prior approval from the customer service team, any order returned outside of the 14 day return period will be sent back to the customer with no refund issued. Any Swatch X You or Personalized Flik Flak returned without prior approval will be sent back to the customer with no refund issued. Refunds can only be credited back to the original form of payment.
If EXCHANGING an AFFIRM order at a Swatch Corporate Retail store for an item of lesser value, an in store gift card will be issued for the difference in price. Should you need the difference to be reflected in your AFFIRM account, please process the return or exchange through our customer service department (1-866-379-2824).
A set box containing several items may only be returned for refund as a whole, including all of the original items, except for warranty cases.
HOLIDAY ONLINE RETURN POLICY
The 14 day return policy will be extended to January 31st of the following year for online purchases made between November 9th through December 31st. As with the standard return policy all merchandise must be unworn and unused and in its original packaging will all original components. Personalized watches, promotional offers, batteries and straps are considered FINAL SALE and cannot be returned or exchanged.
HOW TO MAKE A RETURN/EXCHANGE
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
Return/Exchange by mail To return an item by mail, please follow the instructions on the back of your packing slip. Indicate a reason code and quantity for each item returned and note any reorder instructions. Carefully package the merchandise to prevent damage and enclose the packing slip in the shipping carton. Affix the address label provided (on the back of the packing slip) onto the outside of the package and ship us the merchandise. You will need to pay for return shipping. We recommend that all returns and exchanges be sent by FedEx, UPS or USPS with a valid tracking number attached. We are not responsible for lost, stolen, broken, or damaged items during the return process. All refunds will be issued in the form of original payment.
Return Your Package To:
The Swatch Group (U.S.), Inc.
55 Metro Way, Suite 1 Secaucus, NJ 07094
Return/Exchange to any Swatch corporate retail store Please bring the packing slip and the merchandise in its original packaging to any Swatch corporate retail store and a store representative will assist you. Swatch corporate retail stores can only accept returns for EXCHANGES. To find a Swatch corporate retail store, please visit our store locator.
DEFECTIVE OR WRONG MERCHANDISE
Merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it. Please contact Customer Service at 1-866-379-2824 or 1-800-879-2824 (From 8 AM to 7 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted. You will not be charged any additional shipping fees for replacement items.
MERCHANDISE NOT RECEIVED
If your item is not received by mail, we will be happy to work with you and the shipping company to help resolve the issue as quickly as possible. Please note that a written customer confirmation may be required to help expedite a claim with the shipping company. Any information provided may be used in our internal investigation with the shipping company, insurance company, and respective law enforcement agencies.