HOW TO MAKE A RETURN/EXCHANGE

If you are unhappy with an item when you receive it, or if you simply change your mind, with the exception of personalized watches, you may return any unworn, undamaged product in its original packaging within 14 days of delivery for a full refund, minus shipping costs. Please note that without prior approval from the customer service team, any orders returned outside of the 14 day return period will be sent back with no refund issued. Swatch and Flik Flak personalized watches (with customized design or embroidery) are excluded from the 14 day return and exchange policy with the exception of warranty cases. The sale of all Swatch X You and Flik Flak personalized watches are final.

To return your item(s):

1. Please complete the included return form and indicate a reason for your return. 2. Carefully pack the merchandise to be returned in the original shipping container. Make sure to include this form in the box. 3. Attach the included FedEx Return label to your package. 4. Please ensure that the original shipping label is either covered up or removed to avoid any confusion with the shipping company. If you need further assistance, please give us a call at 1-866-3-SWATCH or send an email to: connect@swatch.us. To return/exchange to any Swatch corporate retail store: Please bring the packing slip and the merchandise in its original packaging to any Swatch corporate retail store and a store representative will assist you. Swatch corporate retail stores can only accept returns for EXCHANGES. To find a Swatch corporate retail store, please visit our store locator.