Lavora in Swatch

Dans ce poste, vous assurerez la qualité de toutes les catégories de produits développées par les marques Swatch et Flik Flak (Montres, Emballages, Merchandising, Produits pour enfants, Jouets). Les responsabilités clés et les principales tâches sont les suivantes :

• Gérer nos équipes opérationnelles de qualité à Distico Bienne et Sion (~8 personnes)
• Diriger toutes les activités de qualité dans nos centres de distribution, Distico Bienne et Sion
• Établir, surveiller et rapporter les principaux indicateurs de performance liés aux fournisseurs
• Animer les réunions de qualité sur le terrain / QRQC
• Gérer les non-conformités (rapports 8D) et coordonner les actions correctives avec nos fournisseurs internes et externes
• Examiner, vérifier et mettre à jour régulièrement les plans d'inspection et les critères de contrôle qualité
• Gérer les processus d'approbation des déviations et des changements
• Coordonner, surveiller et approuver les homologations chimiques et physiques (enquêtes de production de masse, plans de tests périodiques)
• Réaliser des analyses de données et générer des rapports statistiques pour améliorer les processus et les produits
• Effectuer des audits internes et externes, en veillant au suivi des plans d'action
• Visiter les fournisseurs pour des revues régulières de performance qualité et définir des actions correctives durables
• Développer, examiner et mettre à jour les processus et les flux de travail

Sales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Main responsibilities will include:

• Coordination of the full logistic process for Retail material:
  • Request transport quotations to nominated forwarders
  • Place shipping orders
  • Follow up deliveries
  • Contact suppliers, forwarders and customers
  • Place orders to the listed suppliers and give shipping orders to the listed forwarders

• Fulfill administrative tasks linked to the projects (order requests, CMS, transport costs estimation, …)
• Ensure the budgeted transportation costs are respected for each project
• Transfer data in ERP system and get relevant shipping documents from Invoicing/Export team
• Claims management: Handle damaged or lost goods and track shipping
• Ensure correct re-invoicing to customers for material (reference and quantity) and related freight costs
• Track shipments end-to-end, being able to provide up-to-date information regarding current shipments
• Ensure that all relevant information is in RetailNet as well as all steps are fully and correctly completed
• Propose correctives and preventives actions when needed
• Complete or assist with miscellaneous orders as needed
• Ensure replacement during absences

Sales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Leading the team with the store- and assistant store manager

• Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the store- and assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
• Take on a neutral role/referee in case of occurring conflicts
• Regularly organise meetings (minimum once a week)
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

 Sales management (boost sales)

• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)
• Staying vigilant concerning eventual theft, so it can be prevented
• Tour-guide-business

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring, to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store

 Leading the store in collaboration with the store- and assistant store manager

• Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)
• Analyse results based on collections and indicators, so a plan can be realised
• Ensuring the information flow and directing it to the hierarchy

Store organisation in collaboration with the store- and assistant store manager.

• Ensuring the perfect condition, maintenance as well as the necessary materials of the store
• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock

Leading the team with the store- and assistant store manager

• Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the store- and assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
• Take on a neutral role/referee in case of occurring conflicts
• Regularly organise meetings (minimum once a week)
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

 Sales management (boost sales)

• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)
• Staying vigilant concerning eventual theft, so it can be prevented
• Tour-guide-business

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring, to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store

 Leading the store in collaboration with the store- and assistant store manager

• Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)
• Analyse results based on collections and indicators, so a plan can be realised
• Ensuring the information flow and directing it to the hierarchy

Store organisation in collaboration with the store- and assistant store manager.

• Ensuring the perfect condition, maintenance as well as the necessary materials of the store
• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock

Main responsibilities will include:

• Responsible for the PR strategy for Switzerland, taking into account the global PR strategy
• Building and maintaining strong relationships with Swiss media (print, online, TV, radio)
• From PR send outs to press visits and events - informing the Swiss media landscape about the latest product launches in the most creative way
• Handle media requests and organize Interviews with Spokesperson at Swatch HQ
• Invite and accompany Swiss journalists during international PR events
• Steer the content strategy, planning and execution of the Social Media ecosystem. Driving brand awareness, engagement and conversions through effective social media and influencer marketing campaigns.
• Build, steer and execute the national Influencer strategy to increase brand awareness, commercial growth & brand equity.
• Creation of inspiring, brand-appropriate content using launches, events, activations and the daily momentum
• Securing our brand voice, tone, and visual representation across channels, ensuring content is cohesive and on-brand.
• Active collaboration with different departments within Swatch Switzerland and Swatch International to ensure consistency in communication and knowledge sharing.
• Monitoring performance results, analyzing data on a weekly & monthly base
• Manage budgets and report on business impact/ROI.

This role consists of acting as a strong partner in the implementation and execution of the worldwide loyalty program strategy, with a focus on driving customer retention and building an engaged, loyal community connected to the brand.

Main responsibilities will include:

• Facilitate the implementation and running phases of the brand loyalty program
• Support the on-going deployment of the brand loyalty program on the various platforms used to guarantee the best brand experiences throughout our retail stores, online pages, and social media channel
• Oversee the day-to-day operations of the customer loyalty program across digital channels within a Salesforce ecosystem
• Create and execute initiatives to engage customers, encourage repeat purchases, and enhance brand loyalty
• Design and execute customer retention campaigns created on our communication channels (email marketing, push notifications, etc.)
• Propose & develop content to maintain customer interest (e.g., newsletters, blog posts/conversations, contest, or other interactive content)
• Identify pain points or gaps in the customer experience and work with cross-functional teams to resolve them
• Identify technical issues that may arise with customer accounts or program functionality to ensure smooth customer journey and best-in-class program delivery
• Spot trends, develop high-level customer experience roadmap and suggest program adjustments to improve retention.
• Create monthly report and share it with the stakeholders