SHIPPING AND RETURN POLICY
Please note we are currently experiencing longer processing delays.
Please note if the items are in not stock we will communicate with you to let you know when we will be able to ship your order if possible.
All shipments by FedEx Canada.
The following shipping option is available:
- FedEx Economy®: delivery by 5 to 10* business days to addresses in most metropolitan areas (Some delays may occur).
* Please note delivery standards are for items sent between most major urban centres and depend on origin and destination, remote areas may take additional days. Delivery standards are in business days, not calendar days. Some delays may occur due to weather condition or high volume.
Please note if the items ordered are in not stock we will communicate with you to let you know when we will be able to ship your order if possible.
For FedEx Economy:
- Orders above CAD 80. - in value (before taxes), shipping is free.
- Orders below CAD 80. - in value (before taxes), flat shipping charge of CAD 5-.
Applicable federal and provincial taxes will apply on shipping charges listed above.
Shipping charges can be calculated in the shopping cart before an order is completed. To see your shipping charges before making a purchase, simply add items to your cart and fill out the appropriate fields under “Billing Address” and “Shipping Address” and you will be prompted with all the available shipping methods and their cost. You will not be charged for an order until you have submitted your payment information and placed your order.
We do not ship to PO Boxes. Please note we only ship to Canadian addresses
SHIPPING ADDRESS DISCLAIMER
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from Canada. You will be asked to change your shipping address if this address is not recognized. Should you have any problems with the address validation, please contact our Customer Service at 1 888 295 1639 or firstname.lastname@example.org (From 9 AM to 5 PM EST Monday through Friday)
WWW.SWATCH.COM RETURN & EXCHANGE POLICY
You may return any unworn, undamaged merchandise purchased online from https://www.swatch.com/en-ca/ within 14 days (no exceptions) of delivery – for a full refund or exchange of the purchase price by mail as set out below. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items. Items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service center. For the time being, merchandise purchased online cannot be returned or exchanged in our Swatch corporate retail stores.
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the order.
Returned items will be inspected on delivery and refund can be refused if not compliant to with conditions stated above.
Straps and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
Refunds can only be placed back onto the original method of payment.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
HOW TO MAKE A RETURN/EXCHANGE
Return of defective, damaged or wrongly shipped item(s):
In case of defective, damaged or wrongly shipped item(s), please notify our Customer Service email@example.com or 1.888.295.16.39 within 72 hours of delivery.
Please explain the issue with the product and state whether you would like a refund or an exchange. A return label will be provided for valid requests made within the adequate timeline. Items damaged due to customer abuse or negligence will not be accepted.
Return/exchange of unwanted item(s):
You may return any unworn, undamaged item(s) – within 14 days of delivery for a full refund of purchase price (minus shipping and handling fees) or for an exchange.
Please email customer service firstname.lastname@example.org , stating the order number and reason for the return or the exchange:
1) Not as pictured on website 5) Watch face too big
2) Late shipment 6) Watch face too small
3) Do not like color 7) Strap on watch too big
4) Do not like material on strap 8) Strap on watch too small
Ship back the carefully packaged item(s) using the return address label on your delivery note:
Unit 4 - 70 Driver Road
Brampton, ON L6T 5V2
You are responsible for postage cost of the unwanted item(s) (service with signature recommended).