Working at Swatch
Descrizione del posto
Descrizione del posto
Descrizione del posto
Descrizione del posto
Job description
Key Responsibilities
Ensure the consistent execution of Swatch’s brand image and visual merchandising standards across all points of sale, creating attractive and impactful product presentations that enhance customer engagement, maximize product visibility, and strengthen brand presence.
Develop and implement visual concepts, POS materials, and product displays while working closely with retailers, points of sale, and external suppliers to coordinate production, installation, and execution of merchandising initiatives, ensuring alignment with brand guidelines and deadlines.
Monitor store execution through regular visits, identify opportunities for improvement, and provide merchandising recommendations and action plans. Act as a key link between the field, suppliers, and the Brand and Marketing teams, sharing insights and ensuring the successful rollout of campaigns, product launches, and in-store activations.
Description du poste
Nous recherchons un(e) Responsable Adjoint de boutique dynamique, souriant(e) et passionné(e), prêt(e) à incarner l’esprit Swatch au quotidien et à insuffler cette énergie à l’ensemble de l’équipe. Véritable leader et Ambassadeur/Ambassadrice de la marque, vous veillez à offrir à chaque client une expérience unique, mémorable et conforme aux standards Swatch.
Doté(e) d’un fort sens du commerce et d’une réelle fibre managériale, vous accompagnez votre équipe vers la réussite, à travers la formation, la motivation et l’exemplarité. Votre vision stratégique et votre capacité à piloter l’activité vous permettront de contribuer activement au développement du chiffre d’affaires, à l’atteinte des objectifs, ainsi qu’au bon fonctionnement opérationnel de la boutique.
🎯 Vos missions
Commerce – Vente
- Atteindre les objectifs commerciaux fixés.
- Accueillir, conseiller et accompagner les clients selon les standards Swatch.
- Réaliser les encaissements conformément aux procédures en vigueur.
- Assurer la mise en rayon dans le respect du merchandising.
- Ouvrir et fermer le magasin, effectuer l’ouverture/la clôture des caisses.
- Réaliser les remises en banque et envois hebdomadaires.
- Assurer un service après-vente irréprochable et effectuer des réparations simples.
- Garantir le respect du manuel P.O.S.
- Gérer les situations de litiges clients avec professionnalisme.
Gestion de la boutique
- Garantir l’entretien et la propreté de la surface de vente et des zones communes.
- Gérer les écarts caisse et résoudre les erreurs éventuelles.
- Assurer un suivi rigoureux du stock.
- Participer à l’élaboration des plannings avec le Responsable de boutique.
- Participer aux opérations d’inventaires.
- Assurer la gestion du point de vente en autonomie lors de l’absence du Responsable.
Management
- Fédérer l’équipe en incarnant les valeurs Swatch et en montrant l’exemple.
- Recruter, former et évaluer les collaborateurs.
- Accompagner et coacher les équipes au quotidien.
- Suivre les KPI collectifs et individuels et mettre en place les actions correctives nécessaires.
- Garantir le respect du droit du travail, du règlement intérieur, et des règles d’hygiène et sécurité.
Descrizione del posto
Job description
Main Function
To manage and monitor sales, operational, merchandising, housekeeping, new store standards and human resource functions for Swatch stores and Kiosks.
Job description
As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.
Starting base pay of $19.45 per hour plus monthly performance bonus.
Responsibilities include:
- Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
- Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
- Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image.
- Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.
Working Conditions:
Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.