Working at Swatch

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in Dresden am Neumarkt zunächst befristet für 1 Jahr als

Sales Assistant (all genders) in Vollzeit

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

Main responsibilities will include:

• Sales Management: Lead sales efforts in designated regions, developing strategies to increase market share and drive revenue growth across all channels
• Project Management: Lead and develop projects eg; for personalized watches from technical development to e-commerce integration, coordinating with cross-functional teams to ensure timely and successful execution.
• Digital Marketing: apply the paid social media campaign strategy for selected region. Considering different objectives and ensure performance
• Marketplaces Management: Manage sales operations across selected marketplaces, ensuring optimal product placement and visibility.
• Training: Develop and deliver training programs for sales teams in Retail Stores and Wholesale clients, emphasizing product knowledge, sales techniques, and market insights.

Sales Responsibilities

• Sales Target. Reach and exceed your sales goals by using different sales tactics like upselling and cross-selling. Keep store in charge informed of sales performance on daily basis. Work in tandem with Store in Charge to push for sales & work closely with team members on pushing for sales.
• Product Launches and Special Events. Support & assist the store in charge to prepare the store for product launches and special events.
• In-store Promotion. Support & assist store in charge to ensure that the store is ready to carry out any promotional activities.

Customer Service
• Service Quality. Observe and engage customers in the culture of the SWATCH brand. Use product knowledge and selection recommendation to provide exceptional service.
• Mystery Shopper. Ensure criteria of SWATCH mystery shopping program has been achieved.
• Customer Relationship Management and Customer Engagement. Engage and maintain good customer relationship with regular customers.

Teamwork
• Teamwork. Work closely with the Store in Charge & team members in the store to achieve sales and service targets.
• Day to Day Operations. Assist Store Manager in the day-to-day operations of the store & manage the day to day operations. Take responsilbility when Store in Charge is not on duty.

Inventory Accountability

• Stock Check. Receive stocks and ensure stocks are entered correctly in the system within stipulated timeline. Perform daily stock take according to guidelines and inform Store in charge immediately for any discrepancy. Observe and follow company’s guidelines on stock control and documentation.
• Inventory Management. Monitor stock level according to sales together with Store in Charge. Propose orders to Store in Charge if stocks are needed. Upon approval, make requisition through email to the Person in-charge.

Store Maintenance

• Store Maintenance. Ensure display are in accordance to HQ guidelines. Ensure cleanliness and tidiness of sales floor and storage area.

Others.
• Perform any other relevant tasks as and when required by the Management.

Nous recherchons une personne énergique et enthousiaste pour rejoindre l’équipe de la boutique Swatch de Nantes en CDI 21H.

Véritable Ambassadeur de notre Maison horlogère, vous faites vivre à nos clients une expérience mémorable en leur garantissant un accueil de qualité et un accompagnement personnalisé.

Grâce à votre esprit commerçant, vous participez activement au développement du chiffre d’affaires et à l’atteinte des objectifs commerciaux.

A ce titre, vos missions principales sont :

• Susciter l’enthousiasme des clients autour de nos produits et leur histoire en partageant vos connaissances Swatch ;
• Accueillir la clientèle avec une attitude agréable, avenante et polie ;
• Vendre et encaisser les produits ;
• Ouvrir et fermer la caisse et le magasin en autonomie ;
• Réceptionner et vérifier les produits (mise en place du merchandising) ;
• Participer à l'exécution du S.A.V. et des petites réparations ;
• Assurer la bonne tenue du magasin (nettoyage, rangement et mise en rayon).

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

Functieomschrijving

Als Store Medewerker bij Swatch Store adviseer je onze (internationale) klanten bij de aanschaf van hun horloge en. Als ambassadeur en adviseur van Swatch ben je hét visitekaartje voor onze winkel. Daarnaast ben je het aanspreekpunt op het gebied van customer services, reparaties en after sales.

Voor jou staat de klant centraal. Door je enthousiasme en charmante manier van klantbenadering weet jij een zeer hoge graad van klanttevredenheid te behalen. Tevreden klanten, dat is waar je het voor doet.

The District Manager is responsible for achieving optimum financial results for the district by maximizing top-line sales potential and ensuring superior service to our customers. This position manages the sales plans and objectives, overall merchandising, operations, training and employee development.

**Must be based out of New York City**

Als Store Medewerker bij Swatch Store adviseer je onze (internationale) klanten bij de aanschaf van hun horloge en. Als ambassadeur en adviseur van Swatch ben je hét visitekaartje voor onze winkel. Daarnaast ben je het aanspreekpunt op het gebied van customer services, reparaties en after sales.

Voor jou staat de klant centraal. Door je enthousiasme en charmante manier van klantbenadering weet jij een zeer hoge graad van klanttevredenheid te behalen. Tevreden klanten, dat is waar je het voor doet.