Working at Swatch

Nous recherchons une personne énergique et enthousiaste pour rejoindre l’équipe de Flik Flak au Siège de la filiale française.

Vos missions

Merchandising

• Coordination des mises à jour Visual Merchandising et implantation des guidelines de marque
• Production des éléments VM avec les fournisseurs (lancements de nouvelle collection, projets retail & wholesale)
• Gestion des commandes de PLV, mobilier et outils de visibilité
• Veille sur les tendances retail & expérience client.

Influence & Relations Presse

• Support à la gestion des relations influence et RP
• Participation aux campagnes de gifting/seeding influence et presse
• Envoi des assets et supports à la presse

• Support à l’organisation des événements influence et relations presse.

Trade Marketing

• Coordination des animations en points de vente et événements (Back to School, Noël, évènements dans nos grands magasins).
• Suivi des lancements de collections et coordination avec les équipes internes.

Support Commercial

• Accompagnement dans le suivi et les rendez-vous grands comptes.
• Support dans la préparation des rendez-vous clients et des présentations commerciales
• Analyse des performances sell-in/sell-out.
• Veille du marché et participation à l’identification de nouveaux partenaires et points de vente potentiels pour la marque.

Zum Ausbildungsstart am 01.09.2026 möchten wir mit Dir durchstarten! Wir suchen für unsere Swatch Stores in Berlin einen engagierten

Auszubildenden im Einzelhandel (all genders)

Du führst unseren Store in Bern mit einem klaren Blick fürs Ganze: Du verstehst, wie sich Umsatz, Teamdynamik und Kundenerlebnis gegenseitig beeinflussen und nutzt dieses Zusammenspiel gezielt, um den Store erfolgreich weiterzuentwickeln.

• Du übernimmst die unternehmerische Verantwortung für deinen Store und treibst aktiv Wachstum, Profitabilität und Kundenerlebnis
• Verantwortlich für den Wareneinkauf, die Lagerbewirtschaftung und den Warentransfer der angebotenen Produkte (Swatch, Bijoux und Flik Flak)
• Du führst, entwickelst und inspirierst dein Team und schaffst eine positive, leistungsorientierte Verkaufskultur
• Du planst und organisierst den Personaleinsatz sowie alle operativen Abläufe im Store
• Du nutzt KPIs gezielt als Führungsinstrument, triffst mutige Entscheidungen und übernimmst Ownership für die Resultate
• Du sorgst für ein überzeugendes Kundenerlebnis und gehst situativ auf eine internationale Kundschaft ein
• Du positionierst dich und den Store aktiv im lokalen Markt, baust ein starkes Netzwerk auf und nutzt Chancen, um neue Kunden zu gewinnen

Deine Aufgaben:

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.

• Lead by example, being hands on, consistently motivating the team to achieve sales targets
• Manage team performance, providing coaching and addressing any issues proactively
• Develop team capabilities through ongoing training and support
• Ensure compliance with all company and brand policies and procedures
• Manage staff rosters and oversee Time & Attendance
• Complete and distribute daily reports to relevant stakeholders
• Receive and reconcile inventory, reporting discrepancies 
• Conduct regular quality checks on stock and ensure accurate stock handling procedures
• Support recruitment efforts and interviews 
• Deliver comprehensive inductions and follow-up training for all new hires
• Ensure customer service standards are consistently met and enhanced
• Resolve elevated customer complaints with professionalism and care

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

The Retail Coordinator supports the Retail Support Manager in driving retail performance through forecasting, KPI tracking, trend analysis, and business planning. This role is responsible for monitoring store performance, identifying risks and opportunities, and supporting data driven decision making across the retail network. The position requires consistent use of Power BI, Retail Net, and other reporting tools to analyze business results, support strategic initiatives, and contribute to the overall success of the retail business.

In addition, this role may provide support in other retail operational and administrative areas as business needs require.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

• Develop and execute PR campaigns that build awareness and credibility with key audiences.
• Shape and refine messaging that reflects brand voice and values.
• Oversee day-to-day work with local PR Managers to ensure aligned, high-quality execution.
• Track and analyze media coverage and campaign performance metrics to report on ROI, draft appropriate responses.
• Coordinate press attendance at global and glocal press events.
• Manage media visits and spokesperson interview opportunities.
• Identify and manage potential reputational risks and contribute to respective communications planning and response.
• Partner with internal teams to identify and amplify compelling product and brand stories.
• Oversee PR budgets and external partner relationships, where applicable.