Working at Swatch

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

 

 

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in München in der Sendlinger Straße zunächst befristet für 1 Jahr als

Sales Assistant (all genders) in Voll- und Teilzeit

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $16.10 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions: 

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS

Employment Status:

Part-Time: 10 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 10 hours per week, including certain holidays and blackout dates.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Torino come venditori part time con contratto temporaneo. In qualità di Sales Assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Orio al Serio come venditori part time contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH nella città di Arese come venditori part time 24 ore con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH nella città di Milano come venditori part time con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

As our new E-Commerce & Digital Manager BeNeLux, you join the Swatch & Flik Flak BeNeLux team. Your role is to optimize sales through e-commerce and oversee the implementation, development and adaptation of the digital campaigns and activations while adding the BeNeLux touch.You are always on the lookout for local business opportunities to increase revenues and brand exposure, while exploring new ways to attract new consumer segments. You follow Swatch HQ guidelines in implementing the above.

Your responsibilities:

• E-commerce
  • Responsible for the BeLux & Netherland webshop meaning managing two eshops in Dutch and French: nl_be and fr_be;
  • Managing eshop with Salesforce and guidelines from HQ;
  • Merchandising updates (staging) for each new Swatch and Flik Flak launch: focus on copywriting
  • Create and manage own local activations with HQ: National Belgian Day
  • Project management for special launches with local follow-up;
  • Close contact with HQ for new ideas regarding usability, designs, new payment- and delivery methods;
  • Control orders in Calleo: perform manual follow-up and checks on pending orders and release orders based on security criteria;
  • Develop automated processes with HQ;
  • Manage returns: inform customer with return procedure, follow-up with logistic department and control of returns;
  • Close contact with different departments for eshop sales: IT, logistics, finance and customer service;
  • Create monthly reports with the sales stats and figures including an overview of social media campaigns, bestsellers per collection for Swatch and Flik Flak, etc.;
  • Extra reports when needed for specific launches;

• Customer contact and support
  • Management of all questions related to e-commerce by e-mail and telephone with CRM Salesforce;
  • Pre-sales, transactional and post-sales support to customer;
  • Direct specific questions to the relevant departments;
  • Follow-up of projects related to customers;
  • Close contact with transporters to help customers with the delivery of their order;
  • Back-up for the Netherlands when needed.

 

• Digital Marketing
  • Discuss budget for online Swatch campaigns in Benelux
  • Analyse reports from HQ of the digital campaigns to make future campaigns even better
  • Create newsletters in Dutch and French with Emarsys based on the guidelines from HQ
  • Manage Belgian & Dutch local organic Facebook page
  • Monthly dealermailing for all Swatch dealers in Benelux: create own template, visuals and copywriting for each new launch
  • Provide and prepare specific content files for dealers including images, product descriptions, price etc…
  • Follow-up and control of internal and external websites according the Swatch and Flik Flak strategy

 

• Sales (backup)
  • Help team with all questions related to sales by e-mail and telephone
  • Work together with account manager to create orders in SAP, search for availabilities, follow-up of back orders and push orders if needed
  • Allocate watches to orders when needed

 

For one of the Group's Corporate Stores located in Rome and its surrounding area, we are looking for a Store Manager with proven experience in a similar role. The Store Manager is responsible for delivering a highly engaging and memorable customer experience. In this role, they will lead the team in promoting brand and product awareness, representing the brand with passion, and enthusiastically communicating the company’s values. The Store Manager will also play an active role in maximizing the store’s commercial potential, in line with the company’s strategic objectives. As a key brand ambassador, they will embody and promote the Swatch culture and values.

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service