Working at Swatch

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Roma come venditori part time/full time, con contratto temporaneo. In qualità di Sales Assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Cortina D'Ampezzo come venditori part time, con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Description du poste

Dans le cadre de l'ouverture de nouveaux points de vente Swatch & Flik Flak dans Paris intra-muros, nous recrutons des responsables de boutiques.

Vous assurez le développement de votre point de vente et animez une équipe en appliquant la politique commerciale de notre Maison.

Vous serez responsable de la croissance du chiffre d’affaires, de la fidélisation des clients et de leur satisfaction. Vous assurez aussi le merchandising, la gestion du stock ainsi que des commandes.

Dans ce cadre vos missions principales consisteront en:

Développement des activités commerciales

• Pilotage de la performance commerciale
• Mettre en œuvre les principaux objectifs qualitatifs et quantitatifs définis par la politique commerciale : satisfaction et fidélisation des clients, chiffre d’affaires, marge, panier moyen.
• Suivre les prévisions de vente : chiffre d’affaires, indicateurs clés (indice de vente [IV], taux de transformation [TT], panier moyen [PM], etc
• Analyser au quotidien les résultats : les tableaux de bord et les différents indicateurs.
• Identifier les causes de ralentissement des activités, de baisse et perte du chiffre d’affaires.
• Pilotage du reporting quotidien

Management

• Recruter, former, intégrer, évaluer et accompagner le développement professionnel des collaborateurs,
• Définir les objectifs de son équipe, soutenir ses actions tendant vers leur réalisation.
• Gérer les plannings, répartir les tâches, animer les briefs et les réunions
• Veiller à l’application de la réglementation en vigueur (hygiène, sécurité, droit du travail) et des affichages légaux.

Gestion opérationnelle

• Gestion des stocks et pilotage des inventaires
• Exécution du SAV

 

Swatch Retail Sales Associate 

Responsibilities:

• Achieving sales targets
• Developing and building client relationships and communication
• Identify PR opportunities that improve the position of SWATCH stores and brand awareness in the market

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

 

 

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

As the E-Commerce & Digital Coordinator for Swatch and Flik Flak, you are the digital engine of our BeNeLux team. This is a versatile, hands-on role for a digital native who balances technical precision with creative execution. You will ensure our online platforms run flawlessly, localize global campaigns for the BeNeLux market, and act as the vital link between our global strategy, local consumers, and our Swatch dealers.

Key Responsibilities:

• Digital Storefront & Operational Excellence

• • Platform Ownership: Manage daily operations for our Belgian (NL/FR) and Dutch platforms via Salesforce Commerce Cloud, ensuring all product launches, pricing, and content are flawlessly executed.

• • Conversion Optimization: Monitor the end-to-end purchase funnel to eliminate friction. You will collaborate with Logistics and Finance to streamline the customer journey from checkout to returns.

• • Technical Liaison: Act as the local lead for User Acceptance Testing (UAT), coordinating with Global HQ to implement and troubleshoot new site functionalities.

• Search & Multi-Channel Execution

• • CRM & SEO: Own the Emarsys newsletter lifecycle, ensuring every campaign is linguistically and culturally resonant. You will also perform on-page SEO optimizations to maximize organic visibility.

• • Digital Reach: Partner with HQ to execute localized SEA and Meta campaigns, while managing our local organic social presence to drive visibility and engagement.

• Commercial & B2B Support

• • Dealer Empowerment: Orchestrate professional dealer mailings to provide our retail partners with the high-quality assets and digital updates required to represent Swatch perfectly on their own platforms.

• • Full-Cycle Sales Support: Provide premium customer care (NL/FR/EN) via Salesforce CRM and act as a vital sales backup by managing stock allocations and processing orders in SAP.

What We Offer:

• Stability & Impact: A permanent contract (CDI) within a global leader in Swiss watchmaking that values long-term career development.
• Full-Ecosystem Exposure: A rare 360-degree view of the e-commerce business, from high-level digital strategy to hands-on logistics and sales.
• Vibrant Culture: A high-energy, "can-do" environment in Brussels where your initiative is encouraged and your contribution is visible.
• Benefits: A competitive salary package, comprehensive extra-legal benefits: Group and Hospitalization Insurances, Meal Vouchers and Eco cheques