Working at Swatch

Fachleute Betriebsunterhalt sind dafür verantwortlich, dass alle Einrichtungen in Gebäuden und darum herum funktionieren.

Sie sind für den Unterhalt und die Reinigung von Gebäuden, und Aussenanlagen, die Gartenpflege und die Abfallbewirtschaftung zuständig. Sie ersetzen Lampen, Türschlösser und Sicherungen, kontrollieren Heizung und Elektroinstallationen oder flicken tropfende Wasserhahnen. Kleinere Reparaturen erledigen sie selbst, in komplizierteren Fällen ziehen sie Fachleute hinzu.

Bei Bedarf übernehmen sie auch einfachere Maler- und Schreinerarbeiten, reparieren z. B. Möbel oder streichen Zäune.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Bari come venditori Part time 30 ore, con contratto temporaneo. In qualità di Sales Assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

À pourvoir dès que possible, sous la Direction Marketing & Communication, en collaboration avec la Coordinatrice Marketing et la Responsable Communication Digitale.

Marketing

• Gestion de projet et coordination avec les interlocuteurs du service.
• Soutenir la coordinatrice marketing dans l’organisation et la mise en place opérationnelle des activations retail et trade marketing.
• Soutien sur le suivi des dépenses et factures du service
• Benchmark et veille des tendances et opportunités sur le marché

Social media

• Création de contenu pour les réseaux sociaux de la marque en France
• Travail sur le calendrier des post, modération, reporting
• Présence sur les évènements, en boutiques pour créer du contenu
• Influence : sourcing de profils, prise de contact, constitution d’une base de contacts privilégiés, seeding.
• Social listening

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service

Tienes experiencia en ventas? ¿Te interesa? ¡Apúntate!

Necesitamos incorporar personal de ventas para uno de nuestros puntos de venta en Bilbao a jornada parcial (30h/semana)

Las funciones a realizar son:

* Bienvenida y atención al cliente conforme a los protocolos de la compañía.
* Venta y asesoramiento de los productos ofertados en los puntos de venta.
* Dominio y puesta en práctica de técnicas de venta.
* Cuidado y mantenimiento de tienda.
* Participación activa en el logro de objetivos de facturación del punto de venta

 

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

 

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

 

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

 

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

 

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

 

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

 

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

 

Als Store Medewerker bij Swatch Store adviseer je onze (internationale) klanten bij de aanschaf van hun horloge en sieraden. Als ambassadeur en adviseur van de verschillende merken ben je hét visitekaartje voor onze merken. Daarnaast ben je het aanspreekpunt op het gebied van customer services, reparaties en after sales.

Voor jou staat de klant centraal. Door je enthousiasme en charmante manier van klantbenadering weet jij een zeer hoge graad van klanttevredenheid te behalen. Tevreden klanten, dat is waar je het voor doet.

 

Als Sales Associate adviseer je onze (internationale) klanten bij de aanschaf van hun horloge. Als ambassadeur en adviseur van de verschillende merken ben je hét visitekaartje voor onze merken. Daarnaast ben je het aanspreekpunt op het gebied van customer services, reparaties en after sales.

Voor jou staat de klant centraal. Door je enthousiasme en charmante manier van klantbenadering weet jij een zeer hoge graad van klanttevredenheid te behalen. Tevreden klanten, dat is waar je het voor doet.

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

 

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

 

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.