Working at Swatch

• Commerce — Vente
  • S’efforce d'atteindre et de dépasser les budgets de vente qui lui sont fixés.
  • Accueil/ vente.
  • Encaissement des produits selon les procédures.
  • Mise en rayon des produits, selon les normes de merchandising en vigueur.
  • Ouvre et ferme le magasin, ouvre et clôture les caisses.
  • Effectue les remises en banque et les envois hebdomadaires.
  • Réception et vérification des produits.
  • Est expert dans l'exécution du SAV et des réparations.
  • Respecte tous les points du manuel des « P.O.S. ».
  • Traitement des litiges avec les clients.

 

• Visual Merchandising
  • Travailler en collaboration avec le service Marketing pour la bonne implantation des produits en boutique.
  • Participer aux implantations des nouvelles collections en équipe avec les collaborateurs.
  • Analyser les ventes et les parts de marchés des différentes gammes et familles pour optimiser le merchandising.

 

• Gestion Magasin
  • Entretien et nettoyage courant de la surface de vente et des parties communes.
  • Traitement des problèmes de mauvaise manipulation des caisses ou des erreurs de caisse.
  • Bonne gestion et suivi du stock.
  • Effectue les plannings en collaboration avec le Directeur de Magasin.
  • Est responsable du bon suivi de la maintenance.
  • Prend toutes les mesures de contrôle utiles pour limiter et réduire la démarque au maximum
  • Participe aux opérations d'inventaire.
  • Définit les priorités du magasin, en liaison avec son Directeur de magasin
  • Gère le point de vente dans un souci d'efficacité économique et de rentabilité (en l'absence du Directeur de Magasin).

Management

• • Manage par l'exemple en maintenant une bonne cohésion au sein de son équipe.
  • Recrute, forme, évalue ses collaborateurs.
  • Coach les équipes au quotidien.
  • Pilotage des KPl's collectifs et individuels au quotidien et mise en place de plans d'action en collaboration avec le Directeur de Magasin.
  • Décision, en liaison avec le service des Ressources Humaines, des procédures disciplinaires à engager (en l'absence du Directeur de Magasin)
  • Garant du respect du droit du travail, du règlement intérieur, des règles d'hygiène et de sécurité (en l'absence du Directeur de Magasin).

As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

 

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs 
• Ensure the highest level of customer service

As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs 
• Ensure the highest level of customer service

A Superb Opportunity…
At Swatch we provide our Retail Sales Associates with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

 

Job Description:

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

 

 

 

As a Store Manager, you will report directly to the Brand Manager and assume comprehensive responsibility for the overall management of the business. Your pivotal role encompasses ensuring unwavering adherence to company policies and procedures, driving sales through staff motivation, and delivering exceptional customer service to stimulate sales growth. You will be tasked with executing and achieving operational objectives, embodying Swatch's Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, and Building Effective Teams and Relationships.

Starting base pay of $60,000.00 plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include:

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

 

 

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $45,000.00 plus monthly performance bonus.

Benefits:

• Paid Vacations
• Paid sick days
• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.
• Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies.
• Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans.
• Visual Merchandising: Helping maintain store presentation standards.
• Other: Upholding workplace safety, serving as a role model for company policies and procedures.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Starte ab dem 01.01.2026 Deine neue Reise mit Swatch & Flik Flak in unserem Store in Hannover zunächst befristet für 1 Jahr als

Sales Assistant (all genders)

Wir passen zu Dir, wenn Du:

• genauso gerne und viel lachst.
• Spaß und Mut hast, neue Ideen zu verwirklichen.
• vor Leidenschaft sprühst und für aktuelle Trends und Lifestyle Produkte brennst.
• es liebst, Deine Kunden happy zu sehen.

For one of the Group's Corporate Stores located in Milan and its surrounding area, we are looking for a Store Manager with proven experience in a similar role. The Store Manager is responsible for delivering a highly engaging and memorable customer experience. In this role, they will lead the team in promoting brand and product awareness, representing the brand with passion, and enthusiastically communicating the company’s values. The Store Manager will also play an active role in maximizing the store’s commercial potential, in line with the company’s strategic objectives. As a key brand ambassador, they will embody and promote the Swatch culture and values.