Working at Swatch

Är du intresserad av mode och design, tycker om försäljning och vågar tänka utanför boxen?

Som Butikssäljare i vår Swatch-butik i Stockholm får du möjlighet att vara med och utveckla ett spännande och lekfullt varumärke som verkligen sticker ut från mängden. Vi erbjuder en färgstark och internationell arbetsmiljö för dig som har intresse och kunskap inom accessoarer.

I butiken arbetar du tätt tillsammans med Store Manager, Assistant Store Manager och övriga kollegor där teamarbete och kundkontakt är de viktigaste delarna. Vi ser gärna att du har ett intresse för kreativitet och innovation. Det är också viktigt att du kan behålla lugnet och ditt fokus under intensiva perioder.

Key Responsibilities:

Performance Analysis & Reporting:

• Own the end-to-end analysis and reporting of eCommerce performance across all regions.
• Design and maintain comprehensive dashboards and reports for global stakeholders, including senior leadership.
• Identify trends, insights, and growth opportunities through deep-dive analysis of traffic, conversion, sales, and customer behavior data.

KPI Standardization & Governance:

• Aggregate and standardize eCommerce KPIs and performance metrics across markets.
• Ensure consistency in definitions, methodologies, and reporting practices aligned with global business objectives.

Cross-Functional Collaboration:

• Work closely with global eCommerce, marketing, product, IT, and operations teams to align analytics insights with business strategies.
• Act as a key liaison between internal teams and external analytics or marketing agencies.

Technical Implementation & GTM Management:

• Oversee the implementation and maintenance of tracking solutions (e.g., Google Tag Manager, GA4, Adobe Analytics).
• Coordinate with external agencies and internal developers to ensure accurate data collection and tagging.

Strategic Insights & Optimization:

• Translate complex data into actionable insights to support decision-making and strategic planning.
• Recommend and track A/B tests, personalization strategies, and UX improvements based on performance data.

 

As a Senior Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

Support the management team in ensuring team sales targets and KPI’s are being achieved

• Be a Brand Ambassador by providing high standards of customer service at all times
• Assist Store Manager and Assistant Store Manager with operational duties as required
• Open and/or close the store when required as per procedure
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy
• Ensure products are displayed in accordance with Swatch VM Guidelines
• Assist with daily and monthly stocktake and stock management
• Keep up to date with new products, promotions and participate in regular training
• Follow up with customers via email and phone regarding warranty and repairs
• Be and example to the wider team, supporting management by providing feedback on team performance and assisting with training procedures

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $19.45 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image.
• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 35 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 35 hours per week, including certain holidays and blackout dates.

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $17.65 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions: 

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS

Employment Status:

Part-Time: 10 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 10 hours per week, including certain holidays and blackout dates.

Per uno dei nostri Corporate Store Swatch sito nell'area di Bergamo, ricerchiamo uno/a ASSISTANT STORE MANAGER con pregressa esperienza in mansione analoga a contratto temporaneo. L’Assistant Store Manager, garantirà il supporto allo Store Manager nel guidare e coordinare lo staff e le attività del negozio. Inoltre contribuirà alla massimizzazione del potenziale commerciale in linea con la strategia aziendale. E’ il portavoce dei valori e della cultura SWATCH.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Arese come venditori part time 30 ore, con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

Nous recherchons une personne énergique et enthousiaste pour rejoindre notre boutique Swatch de CAP 3000.

Véritable Ambassadeur de notre Maison horlogère, vous faites vivre à nos clients une expérience mémorable en leur garantissant un accueil de qualité et un accompagnement personnalisé.

Grâce à votre esprit commerçant, vous participez activement au développement du chiffre d’affaires et à l’atteinte des objectifs commerciaux.

A ce titre, vos missions principales sont :

• Susciter l’enthousiasme des clients autour de nos produits et leur histoire en partageant vos connaissances Swatch ;
• Accueillir la clientèle avec une attitude agréable, avenante et polie ;
• Vendre et encaisser les produits ;
• Ouvrir et fermer la caisse et le magasin en autonomie ;
• Réceptionner et vérifier les produits (mise en place du merchandising) ;
• Participer à l'exécution du S.A.V. et des petites réparations ;
• Assurer la bonne tenue du magasin (nettoyage, rangement et mise en rayon).

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH nella città di Milano come venditori part time/full time con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.