Working at Swatch

À titre de Gérant(e) de magasin, vous relèverez directement du Directeur de marque et assumerez l’entière responsabilité de la gestion globale de l’établissement. Votre rôle central comprend le respect rigoureux des politiques et procédures de l’entreprise, l’augmentation des ventes par la mobilisation du personnel, et la prestation d’un service à la clientèle exceptionnel afin de stimuler la croissance des ventes. Vous serez chargé(e) d’exécuter et d’atteindre les objectifs opérationnels, en incarnant les compétences clés de Swatch : orientation client, recherche de résultats, créativité, résolution de problèmes, humilité, intégrité, ainsi que le développement d’équipes et de relations efficaces.

Salaire de base à partir de 60,000.00 - 65,000.00 $ plus boni de rendement mensuel.

Avantages sociaux :

• Avantages en matière de santé, incluant la couverture dentaire et visuelle
• Cotisations au REER avec contribution de l’employeur
• Rabais employé
• Assurance vie
• Vacances payees
• Congés de maladie payés

Les responsabilités comprennent :

• Service à la clientèle et génération des ventes: Montrer l’exemple en offrant un service à la clientèle de qualité, établir des objectifs de vente, coacher l’équipe pour les atteindre et veiller à ce que la connaissance des produits soit au niveau requis.
• Opérations: Gérer les opérations quotidiennes, planifier les horaires du personnel de façon efficace, contrôler la masse salariale, respecter les processus de gestion des stocks et veiller à ce que tous les rapports soient exacts et produits dans les délais requis.
• Gestion du personnel: Superviser les processus de recrutement, de formation et de mesures disciplinaires afin de maintenir une équipe performante, favoriser un milieu de travail positif, et gérer les évaluations de rendement ainsi que les plans de développement.
• Merchandising visuel: Assurer le lancement des marchandises conformément aux standards de l’entreprise et maintenir la présentation de la boutique.
• Conformité: Maintenir les normes de santé et sécurité et servir de modèle en matière de politiques et procédures.

Conditions de travail :

Le travail est effectué avec un effort physique modéré et nécessite de marcher et de demeurer debout pendant la majeure partie de chaque quart de travail. Bien que ce poste présente un faible risque de blessure, il requiert de soulever, pousser, tirer et tenir des boîtes et des présentoirs (jusqu’à environ 16 kg et davantage avec un soutien approprié), en plus d’une concentration soutenue lors du traitement des documents, de la gestion de la caisse ou de l’utilisation du système de point de vente (POS).

Statut d’emploi :

Temps plein: 40 heures par semaine en moyenne. Le ou la titulaire doit maintenir une disponibilité ouverte pour répondre aux besoins de l’entreprise et pourrait être appelé(e) à travailler plus de 40 heures par semaine, incluant certains jours fériés et périodes de pointe.

En tant que Responsable de Point de vente, vous êtes le véritable chef d’orchestre de notre boutique emblématique. Votre mission : développer la performance du point de vente, incarner l’esprit Swatch et animer une équipe engagée autour de notre stratégie commerciale.

Au quotidien, vous pilotez la croissance du chiffre d’affaires, veillez à offrir une expérience client exceptionnelle et développez la fidélisation de notre clientèle française et internationale. Vous êtes également garant d’un merchandising attractif, d’une gestion optimale des stocks et du bon déroulement des commandes afin d’assurer une offre toujours pertinente et inspirante.

 

Dans ce cadre vos missions principales consisteront en :

Développement des activités commerciales

• Piloter la performance commerciale du point de vente afin d’atteindre les objectifs fixés.

• Suivre les prévisions de vente : chiffre d’affaires, indicateurs clés (indice de vente [IV], taux de transformation [TT], panier moyen [PM], …)
• Analyser au quotidien les résultats : les tableaux de bord et les différents indicateurs.
• Identifier les causes de ralentissement des activités, de baisse et perte du chiffre d’affaires et être force de proposition sur les solutions à apporter.

 

Management

• Recruter, former, intégrer, évaluer et accompagner le développement professionnel des collaborateurs,
• Définir les objectifs de son équipe, soutenir ses actions tendant vers leur réalisation.
• Gérer les plannings, répartir les tâches, animer les briefs et les réunions

• S’assurer du respect de l’uniforme, de la propreté et de l’attitude du personnel.
• Préparer, mener, rendre compte et gérer les entretiens annuels d’évaluation de son équipe.

 

Gestion opérationnelle

• Gérer les stocks et piloter les inventaires.
• Assurer l’exécution du service après‑vente.
• Réaliser les ventes en offrant une expérience client qualitative.
• Gérer les opérations d’encaissement dans le respect des procédures internes.
• Assurer la gestion du fond de caisse, des encaissements, des transferts de fonds et des remises en banque.
• Traiter les détaxes conformément à la réglementation.
• Gérer les commandes de pièces.
• Gérer les réceptions de marchandises et en garantir la conformité.

 

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

 

We are currently hiring Part-Time Keyholders across the NY Metro Area! If you’re an experienced retail professional who is passionate about delivering an exceptional customer experience, supporting store operations, and working in a fast-paced environment, we’d love to hear from you.

Current openings include:

• SoHo
• Times Square
• World Trade Center
• Additional NYC locations may be available

Compensation:
Part-Time Keyholder positions offer a competitive hourly rate ranging from $19.00 – $23.00 per hour, depending on location, experience, and qualifications, plus the opportunity to earn commission when the store goals are me.

If you are interested in joining our team and are open to working in the NY Metro Area, please apply and indicate your preferred location(s).

 

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

 

 

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

 

We are currently hiring Full-Time Keyholders across the NY Metro Area! If you’re an experienced retail professional who is passionate about delivering an exceptional customer experience, supporting store operations, and working in a fast-paced environment, we’d love to hear from you.

Current openings include:

• SoHo
• Times Square
• World Trade Center
• Additional NYC locations may be available

Compensation:
Full-Time Keyholder positions offer a competitive hourly rate ranging from $19.00 – $23.00 per hour, depending on location, experience, and qualifications, plus the opportunity to earn commission when the store goals are me.

If you are interested in joining our team and are open to working in the NY Metro Area, please apply and indicate your preferred location(s).

 

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

 

 

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.
 
At Swatch we provide our Retail Keyholders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.
 
Hourly Rate: $17.50 - $19.50/Hrly. (Plus Commission)

 

To give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores. Swatch have an exciting opportunity to join our well established team at Bluewater Shopping centre as a Part Time Retail Sales Advisor. Your main activities will be achieving sales goals through your enthusiastic spirit and exceeding customer expectations in service and selling. Sales • Greet and serve all customers providing a friendly service and delivering a full and memorable experience. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other products. • Provide reliable information to customers in all matters relating to sales and customer service. • Help display merchandise as directed. • Contribute to the store reaching its monthly, quarterly and annual sales targets. • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store. Security • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. • Maintain/build a general awareness of products and security hot spots. • Follow Company policy and procedures for opening/closing the store. • Maintain correct processing of all deliveries. Cash Handling/Payment Transactions • All transactions to be handled in a responsible and secure way. • Till functions, cashing up, payments and general duties. • Dealing with, and handling of, cash, credits cards and international currency. Care of the Store • Ensure the store is kept clean and presentable at all times including staff areas. • Back of house and shop floor are both just as important. • Health and Safety aware. • Good Visual Merchandising standards. Communication • Adhere to company policies and regulations. • Attend briefing sessions as directed by your line manager. • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. • Be familiar with international customers customs and culture. Product Knowledge • Attend regular training days. • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. • Be able to deliver good product knowledge to our customers.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

At Swatch we provide our Retail Sales Associates with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Hourly Rate: $19.00 - $20.00/Hrly. (Plus Commission)

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

 

 

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

At Swatch we provide our Retail Keyholders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

 

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

 

Hourly Rate: $17.50 - $19.50/Hrly. (Plus Commission)