Working at Swatch

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

 

 

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

 

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

 

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in Dresden am Neumarkt zunächst befristet für 1 Jahr als

Sales Assistant (all genders) in Vollzeit

Main responsibilities will include:

• Sales Management: Lead sales efforts in designated regions, developing strategies to increase market share and drive revenue growth across all channels
• Project Management: Lead and develop projects eg; for personalized watches from technical development to e-commerce integration, coordinating with cross-functional teams to ensure timely and successful execution.
• Digital Marketing: apply the paid social media campaign strategy for selected region. Considering different objectives and ensure performance
• Marketplaces Management: Manage sales operations across selected marketplaces, ensuring optimal product placement and visibility.
• Training: Develop and deliver training programs for sales teams in Retail Stores and Wholesale clients, emphasizing product knowledge, sales techniques, and market insights.

Main responsibilities will include:

• Oversee the Flik Flak Brand communication in close collaboration with the team and Head of Flik Flak
• Oversee the conception, development and production of international campaigns and advertising material, press, POS On and offline to seamless fit a 360 campaign approach
• Develop and implement a comprehensive public relations and events strategy that supports the brand's objectives
• Assess and lead the development of the Flik Flak furniture in close collab with the Retail Development Department
• Build and maintain relationships with the key media, influencers, and key stakeholders to drive coverage and brand exposure
• Lead and guide the markets in their local marketing activities by providing strategic direction and support to regional teams.
• Provide team leadership by mentoring and coaching team members, setting team objectives, and fostering a collaborative and high-performing team culture (2HC)
• Develop, track, and measure KPIs and evaluate the effectiveness of marketing activations (PR, Instore, etc)
• Lead different marketing projects which have a strong link to the brand DNA (App, Storybook, etc.)
• Lead and manage with different stakeholders the Brand and Launch Booklets to provide markets the needed documentation and ensure consistency
• Manage budgets and supervise internal and external teams, including agencies, partners, and vendors

Sales Responsibilities

• Sales Target. Reach and exceed your sales goals by using different sales tactics like upselling and cross-selling. Keep store in charge informed of sales performance on daily basis. Work in tandem with Store in Charge to push for sales & work closely with team members on pushing for sales.
• Product Launches and Special Events. Support & assist the store in charge to prepare the store for product launches and special events.
• In-store Promotion. Support & assist store in charge to ensure that the store is ready to carry out any promotional activities.

Customer Service
• Service Quality. Observe and engage customers in the culture of the SWATCH brand. Use product knowledge and selection recommendation to provide exceptional service.
• Mystery Shopper. Ensure criteria of SWATCH mystery shopping program has been achieved.
• Customer Relationship Management and Customer Engagement. Engage and maintain good customer relationship with regular customers.

Teamwork
• Teamwork. Work closely with the Store in Charge & team members in the store to achieve sales and service targets.
• Day to Day Operations. Assist Store Manager in the day-to-day operations of the store & manage the day to day operations. Take responsilbility when Store in Charge is not on duty.

Inventory Accountability

• Stock Check. Receive stocks and ensure stocks are entered correctly in the system within stipulated timeline. Perform daily stock take according to guidelines and inform Store in charge immediately for any discrepancy. Observe and follow company’s guidelines on stock control and documentation.
• Inventory Management. Monitor stock level according to sales together with Store in Charge. Propose orders to Store in Charge if stocks are needed. Upon approval, make requisition through email to the Person in-charge.

Store Maintenance

• Store Maintenance. Ensure display are in accordance to HQ guidelines. Ensure cleanliness and tidiness of sales floor and storage area.

Others.
• Perform any other relevant tasks as and when required by the Management.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Aeroporto Roma Fiumicino come venditori part time 20 ore, con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.