Working at Swatch

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in Berlin im KaDeWe als

Sales Assistant (all genders) in Vollzeit

As our new E-Commerce & Digital Coordinator, you join the Swatch & Flik Flak BeNeLux team. Your role is to optimize sales through e-commerce and oversee the implementation, development and adaptation of the digital campaigns and activations while adding the BeNeLux touch.You are always on the lookout for local business opportunities to increase revenues and brand exposure, while exploring new ways to attract new consumer segments. You follow Swatch HQ guidelines in implementing the above.

Your responsibilities:

• E-commerce
  • Responsible for the BeLux & Netherland webshop meaning managing two eshops in Dutch and French: nl_be and fr_be;
  • Managing eshop with Salesforce and guidelines from HQ;
  • Merchandising updates (staging) for each new Swatch and Flik Flak launch: focus on copywriting
  • Create and manage own local activations with HQ: National Belgian Day
  • Project management for special launches with local follow-up;
  • Close contact with HQ for new ideas regarding usability, designs, new payment- and delivery methods;
  • Control orders in Calleo: perform manual follow-up and checks on pending orders and release orders based on security criteria;
  • Develop automated processes with HQ;
  • Manage returns: inform customer with return procedure, follow-up with logistic department and control of returns;
  • Close contact with different departments for eshop sales: IT, logistics, finance and customer service;
  • Create monthly reports with the sales stats and figures including an overview of social media campaigns, bestsellers per collection for Swatch and Flik Flak, etc.;
  • Extra reports when needed for specific launches;

• Customer contact and support
  • Management of all questions related to e-commerce by e-mail and telephone with CRM Salesforce;
  • Pre-sales, transactional and post-sales support to customer;
  • Direct specific questions to the relevant departments;
  • Follow-up of projects related to customers;
  • Close contact with transporters to help customers with the delivery of their order;
  • Back-up for the Netherlands when needed.

 

• Digital Marketing
  • Discuss budget for online Swatch campaigns in Benelux
  • Analyse reports from HQ of the digital campaigns to make future campaigns even better
  • Create newsletters in Dutch and French with Emarsys based on the guidelines from HQ
  • Manage Belgian & Dutch local organic Facebook page
  • Monthly dealermailing for all Swatch dealers in Benelux: create own template, visuals and copywriting for each new launch
  • Provide and prepare specific content files for dealers including images, product descriptions, price etc…
  • Follow-up and control of internal and external websites according the Swatch and Flik Flak strategy

 

• Sales (backup)
  • Help team with all questions related to sales by e-mail and telephone
  • Work together with account manager to create orders in SAP, search for availabilities, follow-up of back orders and push orders if needed
  • Allocate watches to orders when needed

 

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

 

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

 

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

 

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

 

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

 

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

 

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

 

Dans le cadre de l'ouverture prochaine d'un pop-up Swatch à Saint-Tropez, nous recrutons plusieurs vendeurs H/F pour rejoindre l'équipe.

Véritable Ambassadeur de notre Maison horlogère, vous faites vivre à nos clients une expérience mémorable en leur garantissant un accueil de qualité et un accompagnement personnalisé.

Grâce à votre esprit commerçant, vous participez activement au développement du chiffre d’affaires et à l’atteinte des objectifs commerciaux.

A ce titre, vos missions principales sont :

• Susciter l’enthousiasme des clients autour de nos produits et leur histoire en partageant vos connaissances Swatch ;
• Accueillir la clientèle avec une attitude agréable, avenante et polie ;
• Vendre et encaisser les produits ;
• Ouvrir et fermer la caisse et le magasin en autonomie ;
• Réceptionner et vérifier les produits (mise en place du merchandising) ;
• Participer à l'exécution du S.A.V. et des petites réparations ;
• Assurer la bonne tenue du magasin (nettoyage, rangement et mise en rayon).

En tant qu’Associé de Ventes Swatch, vous relèverez du Responsable de Magasin et serez responsable de l’atteinte des objectifs de vente. Vous agirez en tant qu’Ambassadeur de la Marque Swatch tout en incarnant les Compétences Clés de Swatch : Orientation Client, Recherche de Résultats, Créativité, Résolution de Problèmes, Humilité, Intégrité, Création d’Équipes et de Relations Efficaces.

Salaire de base de départ de 16.55$ de l’heure, plus prime mensuelle de performance.

Responsabilités:

• Service Client & Génération de Ventes: Offrir un service client exceptionnel en assistant les clients et en résolvant les problèmes avec une attitude positive. Atteindre et dépasser les objectifs de vente grâce à une excellente connaissance des produits.
• Opérations: Soutenir les opérations quotidiennes, y compris le traitement des ventes et des retours, la gestion des stocks, et le respect des politiques et procédures opérationnelles.
• Marchandisage Visuel: Aider à maintenir les standards visuels du magasin en suivant les directives de marchandisage visuel. Contribuer à la propreté et à l’organisation du magasin.
• Conformité: Respecter les normes de sécurité au travail.

Conditions de Travail:

Le travail s’effectue avec un effort physique modéré et nécessite de marcher et de rester debout pendant la majeure partie de chaque quart de travail. Bien que ce poste présente un faible risque de blessure, il nécessite de soulever, pousser, tirer et porter (jusqu’à 35 lb et plus avec un soutien approprié) des boîtes et des présentoirs, ainsi qu’une concentration importante lors de la gestion de documents, de la caisse ou de l’utilisation du système de point de vente (POS).

Statut d’Emploi:

Temps Partiel: En moyenne 10 heures par semaine. Doit maintenir une disponibilité ouverte pour répondre aux besoins de l’entreprise et peut être amené à travailler plus de 10 heures par semaine, y compris certains jours fériés et périodes de pointe.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

 

Hourly Rate: $19.50 - $21.50, plus commission

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Palermo come venditori part time/full time, con contratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

• Kundenberatung mit Elan und aktiver Verkauf unserer Kollektionen
• Steigerung des Gesamterfolgs durch professionellen Kundenservice
• Präsentation unserer Produkte mit Begeisterung und Know-how
• Bedienung unseres benutzerfreundlichen Kassensystems und Erledigung notwendiger administrativen Tätigkeiten
• Unterstützung bei der Inventur und Bestandsführung
• Aktive Teilnahme an Schulungen und Weiterbildungen
• Mitgestaltung eines einzigartigen Einkaufserlebnisses durch umfassendes Produktwissen
• Enge Zusammenarbeit und Unterstützung der Store Leitung

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Roma via del corso come venditori part time 20/30 ore, con contratto temporaneo. In qualità di Sales Assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in Berlin am Hackeschen Markt als

Assistant Store Manager (all genders)