Working at Swatch

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

We are seeking an experienced, retail Store Manager to provide leadership in our store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales and delivering excellent customer service.

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $16.00 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions:

Part-Time, 15 or more hours per week on average. Part-Time employees must maintain open availability to meet the needs of the business and may be required to work more than 15 hours a week, certain holidays and blackout dates.

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

As a Sales Associate, you will be a key member of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

This is a permanent part time opportunity - 25 hours per week. 

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs 
• Ensure the highest level of customer service

As a Sales Associate, you will be a key member of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs 
• Ensure the highest level of customer service

Jouw uitdaging

Als Assistant Store Manager ben je veel meer dan de rechterhand van de Store Manager. Jij bent een natuurlijke leider op de winkelvloer, motiveert collega's om het beste uit zichzelf te halen en zorgt ervoor dat commerciële kansen optimaal worden benut.

Samen met de Store Manager ben je verantwoordelijk voor het behalen van de verkoopdoelstellingen, het coachen van het team en het waarborgen van een premium uitstraling van de Store. Je weet precies hoe je een team inspireert, klanten verrast en een winkel laat excelleren.

Wanneer de Store Manager afwezig is, neem jij moeiteloos de leiding. Je bewaakt de dagelijkse operatie, stuurt collega's aan en zorgt ervoor dat alles soepel verloopt.

Wat ga je doen?

• Coachen, begeleiden en motiveren van het winkelteam;
• Actief bijdragen aan het behalen en overtreffen van verkoopdoelstellingen;
• Fungeren als voorbeeld op het gebied van service, gastvrijheid en commercieel handelen;
• Ondersteunen bij personeelsplanning, voorraadbeheer en winkelprocessen;
• Waarborgen van een premium winkelpresentatie volgens de merkrichtlijnen;
• Eerste aanspreekpunt zijn voor collega's wanneer de Store Manager afwezig is;
• Adviseren van nationale en internationale klanten bij de aanschaf van hun horloge;
• Begeleiden van reparaties, aftersales en customer service trajecten;
• Signaleren van commerciële kansen en hier proactief op inspelen.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills.

• Kundenberatung mit Elan und aktiver Verkauf unserer Kollektionen
• Steigerung des Gesamterfolgs durch professionellen Kundenservice
• Bedienung unseres benutzerfreundlichen Kassensystems und Erledigung notwendiger administrativen Tätigkeiten
• Unterstützung bei der Inventur und Bestandsführung
• Aktive Teilnahme an Schulungen und Weiterbildungen
• Mitgestaltung eines einzigartigen Einkaufserlebnisses durch umfassendes Produktwissen

Store Manager (responsable de Tienda) - San Sebastián
¿Te apasiona el retail y la atención al cliente? Buscamos un/a Store Manager para liderar una de nuestras tiendas en San Sebastián.

Tus principales responsabilidades

• Liderar, motivar y desarrollar al equipo de tienda para alcanzar los objetivos de negocio.
• Impulsar las ventas mediante estrategias de clienteling, excelencia en el servicio y acciones comerciales.
• Garantizar una experiencia de compra excepcional y coherente con los estándares de la marca.
• Gestionar las operaciones diarias de la tienda, incluyendo inventario, caja y control de pérdidas.
• Analizar resultados y definir planes de acción para maximizar el rendimiento de la tienda.
• Organizar, priorizar y delegar tareas de forma eficiente, adaptándose a las necesidades del negocio.
• Asegurar el cumplimiento de los procedimientos y políticas corporativas.

Swatch are looking for 1x 40 hour Retail Sales Advisor, to join our flagship Oxford Street store. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.

In this position, you will ensure the quality of all product categories developed by both brands Swatch and Flik Flak (Watches, Packaging, Merchandising, Children products, Toys). Key responsibilities and main tasks are:

• Lead all quality activities from the prototyping phase to product release in coordination with Quality and Project team
• Conduct regular risk assessments and follow up with the development team on necessary preventive and corrective actions
• Ensure compliance with quality standards and legal requirement (REACH, ROHS, CPSC, Marking…)
• Manage the release of chemical and physical homologations for new product launches
• Provide technical support to internal and external partners on specific projects
• Create Quality Project Reporting Tool and KPI Follow-up
• Perform audits of internal and external suppliers and track the completion of action plans
• Validate initial samples
• Develop, review, and update processes and workflows to ensure continuous improvement