Working at Swatch

Swatch Retail Sales Associate 

Responsibilities:

• Achieving sales targets
• Developing and building client relationships and communication
• Identify PR opportunities that improve the position of SWATCH stores and brand awareness in the market

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

As the E-Commerce & Digital Coordinator for Swatch and Flik Flak, you are the digital engine of our BeNeLux team. This is a versatile, hands-on role for a digital native who balances technical precision with creative execution. You will ensure our online platforms run flawlessly, localize global campaigns for the BeNeLux market, and act as the vital link between our global strategy, local consumers, and our Swatch dealers.

Key Responsibilities:

• Digital Storefront & Operational Excellence

• • Platform Ownership: Manage daily operations for our Belgian (NL/FR) and Dutch platforms via Salesforce Commerce Cloud, ensuring all product launches, pricing, and content are flawlessly executed.

• • Conversion Optimization: Monitor the end-to-end purchase funnel to eliminate friction. You will collaborate with Logistics and Finance to streamline the customer journey from checkout to returns.

• • Technical Liaison: Act as the local lead for User Acceptance Testing (UAT), coordinating with Global HQ to implement and troubleshoot new site functionalities.

• Search & Multi-Channel Execution

• • CRM & SEO: Own the Emarsys newsletter lifecycle, ensuring every campaign is linguistically and culturally resonant. You will also perform on-page SEO optimizations to maximize organic visibility.

• • Digital Reach: Partner with HQ to execute localized SEA and Meta campaigns, while managing our local organic social presence to drive visibility and engagement.

• Commercial & B2B Support

• • Dealer Empowerment: Orchestrate professional dealer mailings to provide our retail partners with the high-quality assets and digital updates required to represent Swatch perfectly on their own platforms.

• • Full-Cycle Sales Support: Provide premium customer care (NL/FR/EN) via Salesforce CRM and act as a vital sales backup by managing stock allocations and processing orders in SAP.

What We Offer:

• Stability & Impact: A permanent contract (CDI) within a global leader in Swiss watchmaking that values long-term career development.
• Full-Ecosystem Exposure: A rare 360-degree view of the e-commerce business, from high-level digital strategy to hands-on logistics and sales.
• Vibrant Culture: A high-energy, "can-do" environment in Brussels where your initiative is encouraged and your contribution is visible.
• Benefits: A competitive salary package, comprehensive extra-legal benefits: Group and Hospitalization Insurances, Meal Vouchers and Eco cheques

• Collaborate on Retail Activations: Brainstorm and execute engaging in-store marketing initiatives.

• Visual Merchandising: Adapt and implement display guidelines to enhance brand visibility.

• Social Media Strategy: Imagine and create impactful content across various platforms to drive engagement.

• Administrative Support: Manage marketing materials, budgets, and liaise with PR agencies for brand promotion.

• Event Coordination: Plan and support pop-up events, ensuring successful customer interactions.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in München in der Sendlinger Straße zunächst befristet für 1 Jahr als

Sales Assistant (all genders) in Vollzeit

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

Hourly Rate: $19.50 - $21.50, plus commission