Working at Swatch

Sales • Greet and serve all customers providing a fast friendly service. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other Swatch products. • Provide reliable information to customers in all matters relating to guaranteed and after sales service. • Help display merchandise as directed. • Contribute to the store reaching its monthly sales targets. • Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till. • Maintain/build a general awareness of products and security hot spots. • Follow Company policy and procedures for opening/closing the store. • All transactions to be handled in a responsible and secure way Reporting • Accurate reporting of all administration and stock control. • Collation of sales figures. • Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store • Ensure the store is kept clean and presentable at all times. • Delegate tasks to colleagues to ensure productivity during peak trade Communication • Adhere to company policies and regulations. • Attend briefing sessions as directed by your line manager. • Hold briefing sessions in the absence of the Store Manager or Assistant Manager. • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. • Be familiar with international customer’s customs and culture. Product Knowledge • Attend regular training programmes. • Confidently deliver product knowledge and train colleagues on upcoming collections • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. • Be able to deliver good product knowledge to our customers. Other • To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. • As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business • Assist the store management team to lead and inspire your colleagues. • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $18.30 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions:

Part-Time, 10-15 or more hours per week on average. Part-Time employees must maintain open availability to meet the needs of the business and may be required to work more than 15 hours a week, certain holidays and blackout dates.

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

 

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

 

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

 

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

 

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

 

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

 

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

 

Nous recherchons une personne énergique et enthousiaste pour rejoindre l’équipe de Flik Flak au Siège de la filiale française.

Vos missions

Merchandising

• Coordination des mises à jour Visual Merchandising et implantation des guidelines de marque
• Production des éléments VM avec les fournisseurs (lancements de nouvelle collection, projets retail & wholesale)
• Gestion des commandes de PLV, mobilier et outils de visibilité
• Veille sur les tendances retail & expérience client.

Influence & Relations Presse

• Support à la gestion des relations influence et RP
• Participation aux campagnes de gifting/seeding influence et presse
• Envoi des assets et supports à la presse

• Support à l’organisation des événements influence et relations presse.

Trade Marketing

• Coordination des animations en points de vente et événements (Back to School, Noël, évènements dans nos grands magasins).
• Suivi des lancements de collections et coordination avec les équipes internes.

Support Commercial

• Accompagnement dans le suivi et les rendez-vous grands comptes.
• Support dans la préparation des rendez-vous clients et des présentations commerciales
• Analyse des performances sell-in/sell-out.
• Veille du marché et participation à l’identification de nouveaux partenaires et points de vente potentiels pour la marque.

Zum Ausbildungsstart am 01.09.2026 möchten wir mit Dir durchstarten! Wir suchen für unsere Swatch Stores in Berlin einen engagierten

Auszubildenden im Einzelhandel (all genders)

Du führst unseren Store in Bern mit einem klaren Blick fürs Ganze: Du verstehst, wie sich Umsatz, Teamdynamik und Kundenerlebnis gegenseitig beeinflussen und nutzt dieses Zusammenspiel gezielt, um den Store erfolgreich weiterzuentwickeln.

• Du übernimmst die unternehmerische Verantwortung für deinen Store und treibst aktiv Wachstum, Profitabilität und Kundenerlebnis
• Verantwortlich für den Wareneinkauf, die Lagerbewirtschaftung und den Warentransfer der angebotenen Produkte (Swatch, Bijoux und Flik Flak)
• Du führst, entwickelst und inspirierst dein Team und schaffst eine positive, leistungsorientierte Verkaufskultur
• Du planst und organisierst den Personaleinsatz sowie alle operativen Abläufe im Store
• Du nutzt KPIs gezielt als Führungsinstrument, triffst mutige Entscheidungen und übernimmst Ownership für die Resultate
• Du sorgst für ein überzeugendes Kundenerlebnis und gehst situativ auf eine internationale Kundschaft ein
• Du positionierst dich und den Store aktiv im lokalen Markt, baust ein starkes Netzwerk auf und nutzt Chancen, um neue Kunden zu gewinnen

Deine Aufgaben:

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

 

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

 

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

 

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

 

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

 

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

 

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

 

As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.

• Lead by example, being hands on, consistently motivating the team to achieve sales targets
• Manage team performance, providing coaching and addressing any issues proactively
• Develop team capabilities through ongoing training and support
• Ensure compliance with all company and brand policies and procedures
• Manage staff rosters and oversee Time & Attendance
• Complete and distribute daily reports to relevant stakeholders
• Receive and reconcile inventory, reporting discrepancies 
• Conduct regular quality checks on stock and ensure accurate stock handling procedures
• Support recruitment efforts and interviews 
• Deliver comprehensive inductions and follow-up training for all new hires
• Ensure customer service standards are consistently met and enhanced
• Resolve elevated customer complaints with professionalism and care

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service