Working at Swatch

We want you to give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores. Swatch have an exciting opportunity for a Part Time Retail Sales Advisor (16 hours per week), to join our team in Battersea. Your main activities will be to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.

Nous recherchons un(e) Responsable Adjoint de boutique dynamique, souriant(e) et passionné(e), prêt(e) à incarner l’esprit Swatch au quotidien et à insuffler cette énergie à l’ensemble de l’équipe. Véritable leader et Ambassadeur/Ambassadrice de la marque, vous veillez à offrir à chaque client une expérience unique, mémorable et conforme aux standards Swatch.

Doté(e) d’un fort sens du commerce et d’une réelle fibre managériale, vous accompagnez votre équipe vers la réussite, à travers la formation, la motivation et l’exemplarité. Votre vision stratégique et votre capacité à piloter l’activité vous permettront de contribuer activement au développement du chiffre d’affaires, à l’atteinte des objectifs, ainsi qu’au bon fonctionnement opérationnel de la boutique.

 

🎯 Vos missions

 Commerce – Vente

• Atteindre les objectifs commerciaux fixés.
• Accueillir, conseiller et accompagner les clients selon les standards Swatch.
• Réaliser les encaissements conformément aux procédures en vigueur.
• Assurer la mise en rayon dans le respect du merchandising.
• Ouvrir et fermer le magasin, effectuer l’ouverture/la clôture des caisses.
• Réaliser les remises en banque et envois hebdomadaires.
• Assurer un service après-vente irréprochable et effectuer des réparations simples.
• Garantir le respect du manuel P.O.S.
• Gérer les situations de litiges clients avec professionnalisme.

Gestion de la boutique

• Garantir l’entretien et la propreté de la surface de vente et des zones communes.
• Gérer les écarts caisse et résoudre les erreurs éventuelles.
• Assurer un suivi rigoureux du stock.
• Participer à l’élaboration des plannings avec le Responsable de boutique.
• Participer aux opérations d’inventaires.
• Assurer la gestion du point de vente en autonomie lors de l’absence du Responsable.

Management

• Fédérer l’équipe en incarnant les valeurs Swatch et en montrant l’exemple.
• Recruter, former et évaluer les collaborateurs.
• Accompagner et coacher les équipes au quotidien.
• Suivre les KPI collectifs et individuels et mettre en place les actions correctives nécessaires.
• Garantir le respect du droit du travail, du règlement intérieur, et des règles d’hygiène et sécurité.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Palermo come venditori part time 20 ore. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $18.30 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions:

Part-Time, 10-15 or more hours per week on average. Part-Time employees must maintain open availability to meet the needs of the business and may be required to work more than 15 hours a week, certain holidays and blackout dates.

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

At Swatch we provide our Retail Keyholders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch. Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team Hourly Rate: $19.50 - $21.50/Hrly. (Plus Commission)

Deine Aufgaben:

• Aktive Beratung und Verkauf unserer Produkte im Store (Swatch und Flik Flak)
• Sicherstellung eines herzlichen Empfangs sowie eines zuvorkommenden Kundenservices
• Attraktive Präsentation unserer Produkte im Store gemäss den visuellen Vorgaben
• Verantwortung für die korrekte Bedienung und Abrechnung an der Kasse
• Durchführung kleiner Servicearbeiten wie Batteriewechsel und Anpassungen von Uhrenarmbändern
• Sicherstellung eines gepflegten und einladenden Erscheinungsbilds des Stores
• Entgegennahme von Lieferungen sowie Unterstützung bei der Warenbewirtschaftung

• Develop and implement local PR, influencer and social media activities in line with global communication objectives to further strengthen Swatch's visibility and cultural relevance across Switzerland.
• Build and maintain strong relationships with journalists, media partners, influencers and content creators.
• Act as the market's primary media contact, managing all media inquiries, interview requests, product loan requests and press relations activities.
• Identify storytelling opportunities and generate earned media coverage around product launches, collaborations, events and brand initiatives.
• Manage influencer partnerships from identification and briefing through execution and performance reporting.
• Create, adapt and coordinate engaging content for local social media channels in line with global brand guidelines.
• Plan and execute media events and influencer activations.
• Monitor media, consumer and social media trends, translating insights into communication opportunities.
• Collaborate closely with internal stakeholders, external business partners and international teams to ensure consistent and impactful communications.
• Manage assigned budget and report on business impact/ROI.

Deine Aufgaben:

• Aktive Beratung und Verkauf unserer Produkte im Store (Swatch und Flik Flak)
• Sicherstellung eines herzlichen Empfangs sowie eines zuvorkommenden Kundenservices
• Attraktive Präsentation unserer Produkte im Store gemäss den visuellen Vorgaben
• Verantwortung für die korrekte Bedienung und Abrechnung an der Kasse
• Durchführung kleiner Servicearbeiten wie Batteriewechsel und Anpassungen von Uhrenarmbändern
• Sicherstellung eines gepflegten und einladenden Erscheinungsbild des Stores 
• Entgegennahme von Lieferungen sowie Unterstützung bei der Warenbewirtschaftung

Als Sales Associate ben jij het gezicht van Swatch Amsterdam Kalverstraat. Je verwelkomt klanten met een glimlach, luistert naar hun wensen en helpt hen bij het vinden van het perfecte horloge. Of het nu gaat om een eerste aankoop, een cadeau of advies over service en reparaties: jij weet klanten enthousiast te maken en zorgt ervoor dat zij met een goed gevoel de winkel verlaten.

Je bent niet bang om het gesprek aan te gaan, denkt commercieel mee en ziet kansen om van een winkelbezoek een succes te maken. Jouw energie, gastvrijheid en verkoopvaardigheden maken het verschil.