Working at Swatch

Job Description

We are seeking an experienced, retail Store Manager to provide leadership in our store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales and delivering excellent customer service

Annual Salary Range: $73,000 - $75,000

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

As a Store Manager, you'll directly report to the Brand Manager and take full responsibility for the business's overall management. Your key role includes ensuring strict adherence to company policies and procedures, driving sales by motivating staff, and providing exceptional customer service to foster sales growth. You will execute and meet operational objectives, possessing Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $55,000 plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid Vacations
• Paid sick days

Responsibilities include:

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

Hourly Rate: $21.00 - $23.00, plus commission

What You'll Be Doing

Sales & Business Performance

• Provide regular, hands-on coaching to store teams to improve sales productivity and achieve sales target.

• Analyze sales data, identify performance gaps, and implement action plans to drive improvements.

Customer Experience & Brand Standards

• Ensure stores consistently deliver the Swatch customer experience.

• Monitor and address customer service issues, implementing improvements where necessary.

• Uphold brand presentation standards, particularly in store environment and visual merchandising.

People Development & Leadership

• Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.

• Identify training needs and work with Swatch Trainer and/or HR to implement effective training programs.

• Drive succession planning and talent pipeline development for future store leaders.

• Foster a strong performance-driven culture aligned with Swatch’s values.

Operational Excellence & Compliance

• Ensure all stores consistently follow retail SOPs, visual merchandising standards, and stock control procedures.

• Conduct routine store visit and audits, identify issues, and follow up on corrective actions.

• Support smooth execution of new launches, campaigns, and store-level initiatives.

Store Support

• Act as the go-to person for Store Managers offering support in operations, staffing, and service-related challenges.

• Step in to support store operations during peak periods or temporary vacancies, if needed.

Reporting

• Gather business intelligence from various sources, and the respective comments / complaints for analysis and reporting.

• Prepare and submit reports as required by the Brand HQ, Management and departments on time.

Strategic Projects & Expansion

• Support new store openings, relocations, or refurbishments, ensuring smooth execution.

• Participate in strategic initiatives to enhance operational efficiency and customer experience.

• Provide market insights to support business planning and expansion in Malaysia.

A Superb Opportunity…
At Swatch we provide our Retail Sales Associates with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Your mission

You will support the Store Manager in several tasks such as coaching, inspiring and motivating your team to achieve sales targets. As the brand's first ambassador, you will embody the Swatch/Flik-Flak values and guarantee the highest standards of welcome and customer experience.

Your responsibilities:

Sales :

• Advice on and sale of products presented in the shop
• Interest in different brands and products
• Quality of welcome, service and merchandise presentation
• Customer acquisition and loyalty
• Appearance of shop and products displayed (windows, counters and furniture)
• Assisting other sales staff during sales (service, gift-wrapping, etc.)
• Contribute to the achievement of shop objectives
• Achievement of personal objectives (defined by Store Manager) and contribution to shop objectives

Replacing the Store Manager :

Administrative tasks, in the Store Manager's absence or at his request:

• Customer orders
• Control of deliveries
• Make sure there is enough material (bags, gift boxes, batteries, etc.)
• Communication with head office (parameter, E-Mail, telephone if there are special customer requests after agreement or if requested by the Store Manager)

Manage the team in the Store Manager's absence or at his request:

• Integrate and train each new employee in the field
• Transmit to the team a passion for brand development, customer service and respect for Swatch values.
• Support staff in acquiring skills and reflexes in the field (selling skills, products, visual merchandising)
• Organize all shop tasks to optimize customer service
• Assist the manager in his or her mission to develop sales, supervise the team and run the shop.
• Lead individual time
• Listen to each member of staff (their confirmed successes and difficulties encountered) to develop individual and mutual confidence.

Collaboration with the Store Manager:

• Transfer important information to Store Manager regarding daily business
• Keep Store Manager informed about employees
• Manage the store according to Store Manager directives
• Open communication with the Store Manager
• Carry out any other tasks requested by the Store Managerr, such as: inventory, restocking, new product information, monitoring attendance schedules, various administrative tasks, etc.

Other tasks:

• Participation in events and training sessions
• Active participation in team meetings
• Cleaning and tidying the Store
• Compliance with rules and regulations (Dresscode, etc.)

Reporting process:

N + 1: Store Manager

N + 2: Brand Manager

Job type : Full time, permanent contract

Salary: An attractive salary package including extra-legal benefits

• Hospital insurance
• Meal vouchers
• Ecocheques
• Mobility or bike travel reimbursements

Working hours :

• Available on weekends
• Daytime work
• Evening work
• Work on public holidays

Additional compensation :

• 13^th month
• Commissions

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.