Working at Swatch

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills.

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Als Sales Associate ben jij het gezicht van Swatch Amsterdam P.C. Hooftstraat. Je verwelkomt klanten met een glimlach, luistert naar hun wensen en helpt hen bij het vinden van het perfecte horloge. Of het nu gaat om een eerste aankoop, een cadeau of advies over service en reparaties: jij weet klanten enthousiast te maken en zorgt ervoor dat zij met een goed gevoel de winkel verlaten.

Je bent niet bang om het gesprek aan te gaan, denkt commercieel mee en ziet kansen om van een winkelbezoek een succes te maken. Jouw energie, gastvrijheid en verkoopvaardigheden maken het verschil.

Jouw uitdaging

Als Assistant Store Manager ben je veel meer dan de rechterhand van de Store Manager. Jij bent een natuurlijke leider op de winkelvloer, motiveert collega's om het beste uit zichzelf te halen en zorgt ervoor dat commerciële kansen optimaal worden benut.

Samen met de Store Manager ben je verantwoordelijk voor het behalen van de verkoopdoelstellingen, het coachen van het team en het waarborgen van een premium uitstraling van de Store. Je weet precies hoe je een team inspireert, klanten verrast en een winkel laat excelleren.

Wanneer de Store Manager afwezig is, neem jij moeiteloos de leiding. Je bewaakt de dagelijkse operatie, stuurt collega's aan en zorgt ervoor dat alles soepel verloopt.

Wat ga je doen?

• Coachen, begeleiden en motiveren van het winkelteam;
• Actief bijdragen aan het behalen en overtreffen van verkoopdoelstellingen;
• Fungeren als voorbeeld op het gebied van service, gastvrijheid en commercieel handelen;
• Ondersteunen bij personeelsplanning, voorraadbeheer en winkelprocessen;
• Waarborgen van een premium winkelpresentatie volgens de merkrichtlijnen;
• Eerste aanspreekpunt zijn voor collega's wanneer de Store Manager afwezig is;
• Adviseren van nationale en internationale klanten bij de aanschaf van hun horloge;
• Begeleiden van reparaties, aftersales en customer service trajecten;
• Signaleren van commerciële kansen en hier proactief op inspelen.

Poste à pourvoir : Rejoignez notre boutique Swatch du 6ᵉ arrondissement !

Nous recherchons une personne énergique, souriante et passionnée, prête à incarner l’esprit Swatch au quotidien. En tant que véritable Ambassadeur/Ambassadrice, vous offrez à chaque client une expérience unique et mémorable.

Votre sens du commerce et votre enthousiasme vous permettront de contribuer activement au développement du chiffre d’affaires et à l’atteinte des objectifs de la boutique.

A ce titre, vos missions principales sont :

• Partager l’univers Swatch : raconter l’histoire de nos produits, transmettre notre créativité et susciter l’enthousiasme de nos clients.
• Accueillir et conseiller chaque client avec bienveillance, professionnalisme et élégance.
• Réaliser les ventes et assurer l’encaissement.
• Gérer l’ouverture et la fermeture du magasin ainsi que de la caisse en autonomie.
• Réceptionner et contrôler les produits, mettre en place le merchandising.
• Participer au S.A.V. et effectuer des réparations simples.
• Maintenir une boutique impeccable : rangement, propreté, et mise en rayon.