Trabaja en Swatch

As Sales Associate for our store in Brussels, you are the brand's first ambassador, you will embody the Swatch/Flik-Flak values and guarantee the highest standards of welcome and customer experience.

Your responsibilities

• Advice on and sale of products presented in the shop
• Welcoming customers
• Customer acquisition and loyalty
• Advising customers and helping them with their choices
• Replenishing and storing products
• Active participation in team meetings

• Cleaning and tidying the Store if needed

• Assisting colleagues during sales (service, gift-wrapping, etc.)

• Contribute to the achievement of shop objectives
• Compliance with rules and regulations (Dresscode, etc.)
• Maintain and improve own knowledge of products and techniques,
• Participation in training sessions,
• Sharing knowledge and experience with colleagues.

Reporting process:

N + 1: Assistant Store Manager

N + 2: Store Manager

Job type : Part time contract (32u)

Salary: An attractive salary package including extra-legal benefits

• Hospital insurance
• Meal vouchers
• Ecocheques
• Mobility or bike travel reimbursements

Working hours :

• Available on weekends
• Daytime work
• Evening work
• Work on public holidays

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $18.05 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS

Employment Status:

Part-Time: 10 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 10 hours per week, including certain holidays and blackout dates.

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

Hourly Rate: $18.48 - $20.48/Hrly. (Plus Commission)

 

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

 

Hourly Rate: $21.00 - $23.00, plus commission

 

 

Som Assisterande Butikschef är du en nyckelperson i butiken. Du är delaktig i allt från försäljning och kundservice till att säkra att rutiner, processer och teamet fungerar optimalt. När ordinarie butikschef är på plats stöttar du i det dagliga arbetet och bidrar aktivt till att driva försäljningen framåt. När butikschefen är frånvarande kliver du in och tar fullt ansvar för butiken, inklusive personalledning, nyckeltal, rapportering och såklart att hålla energin i teamet på topp.

Du arbetar nära det nordiska huvudkontoret, bara några minuter bort, och har kontakt med dina Store Manager-kollegor i Köpenhamn och Oslo.

Sales

• Greet and serve all customers providing a fast friendly service.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Swatch products.
• Provide reliable information to customers in all matters relating to guaranteed and after sales service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly sales targets.
• Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• All transactions to be handled in a responsible and secure way

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures.
• Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Delegate tasks to colleagues to ensure productivity during peak trade

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customer’s customs and culture.

Product Knowledge

• Attend regular training programmes.
• Confidently deliver product knowledge and train colleagues on upcoming collections
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
• As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
• Assist the store management team to lead and inspire your colleagues.

• Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

Deine Aufgaben:

• Aktive Beratung und Verkauf unserer Produkte im Store (Swatch und Flik Flak)
• Sicherstellung eines herzlichen Empfangs sowie eines zuvorkommenden Kundenservices
• Attraktive Präsentation unserer Produkte im Store gemäss den visuellen Vorgaben
• Verantwortung für die korrekte Bedienung und Abrechnung an der Kasse
• Durchführung kleiner Servicearbeiten wie Batteriewechsel und Anpassungen von Uhrenarmbändern
• Sicherstellung eines gepflegten und einladenden Erscheinungsbild des Stores 
• Entgegennahme von Lieferungen sowie Unterstützung bei der Warenbewirtschaftung

As the E-Commerce & Digital Marketing Manager, you will lead the execution and optimization of online sales channels and digital marketing initiatives, ensuring a seamless and engaging customer journey. Reporting to senior leadership, you will oversee e-commerce operations, digital campaigns, website performance, and cross-functional coordination to drive revenue growth, brand consistency, and operational excellence.

Starting base pay of $65,000.00 - $70,000.00 plus annual performance bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include:

• E-Commerce Operations Management: Oversee day-to-day online business operations, including order flow, payment processing, inventory accuracy, and website functionality; implement quality control checks and ensure timely release of orders.
• Customer Experience & Service Leadership: Manage inbound customer enquiries (email and phone) in English and French across pre-sale, transactional, and post-sale touchpoints; ensure high service standards and efficient resolution of issues related to payments, delivery, returns, and exchanges.
• Digital Marketing Strategy & Execution: Plan, manage, and forecast digital marketing initiatives across channels; oversee campaign execution, optimize performance, and identify opportunities to drive traffic and increase conversions.
• Analytics & Performance Optimization: Analyze website and campaign performance using tools such as Google Analytics; track KPIs (traffic, conversion, sales), generate insights, and implement strategies to improve performance.
• SEO & Social Media Management: Lead search engine optimization efforts, including keyword strategy and content optimization; oversee content planning and publishing for social media platforms (e.g., Facebook, Instagram) to drive engagement and brand awareness.
• Cross-Functional Collaboration: Partner with Marketing, IT, Finance, Customer Service, Warehouse, and Logistics teams to troubleshoot issues, streamline processes, and ensure accurate transactional and financial data capture.
• Global Coordination & Localization: Collaborate with HQ and international web teams (including Switzerland) on site design, functionality, and content; adapt global assets and layouts for local market relevance while maintaining brand consistency.

Working Conditions:

This role is fully on-site and primarily office-based, requiring extended periods of computer use, digital coordination, and data analysis. The position involves prolonged sitting and moderate physical activity associated with standard office tasks. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status

Full-Time: 40 hours per week. Flexibility is required during peak periods, major campaign launches, and promotional events. Occasional overtime may be necessary to support business needs.

Sales • Greet and serve all customers providing a fast friendly service. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other Swatch products. • Provide reliable information to customers in all matters relating to guaranteed and after sales service. • Help display merchandise as directed. • Contribute to the store reaching its monthly sales targets. • Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till. • Maintain/build a general awareness of products and security hot spots. • Follow Company policy and procedures for opening/closing the store. • All transactions to be handled in a responsible and secure way Reporting • Accurate reporting of all administration and stock control. • Collation of sales figures. • Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store • Ensure the store is kept clean and presentable at all times. • Delegate tasks to colleagues to ensure productivity during peak trade Communication • Adhere to company policies and regulations. • Attend briefing sessions as directed by your line manager. • Hold briefing sessions in the absence of the Store Manager or Assistant Manager. • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. • Be familiar with international customer’s customs and culture. Product Knowledge • Attend regular training programmes. • Confidently deliver product knowledge and train colleagues on upcoming collections • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. • Be able to deliver good product knowledge to our customers. Other • To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. • As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business • Assist the store management team to lead and inspire your colleagues. • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $18.30 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions:

Part-Time, 10-15 or more hours per week on average. Part-Time employees must maintain open availability to meet the needs of the business and may be required to work more than 15 hours a week, certain holidays and blackout dates.

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.