Trabaja en Swatch

Per uno dei nostri Corporate Store Swatch sito nell'area di Roma, ricerchiamo uno/a ASSISTANT STORE MANAGER con pregressa esperienza in mansione analoga. L’Assistant Store Manager, garantirà il supporto allo Store Manager nel guidare e coordinare lo staff e le attività del negozio. Inoltre contribuirà alla massimizzazione del potenziale commerciale in linea con la strategia aziendale. Sarà il portavoce dei valori e della cultura SWATCH.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Roma Termini come venditori part time. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Arese - come venditori part time 30 ore. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

• Lead and motivate the retail team to meet and exceed sales and service targets.

• Monitor store performance, analyze trends, and implement action plans to drive results.

• Coach and develop the retail team through ongoing training, performance reviews, and mentorship.

• Ensure high standards of customer service and handle customer feedback professionally.

• Oversee store operations including rostering, visual merchandising, and compliance with HQ guidelines.

• Manage inventory accuracy, stock levels, and daily cash handling.

• Maintain store presentation, safety, and security standards.

• Submit accurate reports and updates.

Sales Responsibilities

• Sales Target. Reach and exceed your sales goals by using different sales tactics like upselling and cross-selling. Keep store in charge informed of sales performance on daily basis. Work in tandem with Store in Charge to push for sales & work closely with team members on pushing for sales.
• Product Launches and Special Events. Support & assist the store in charge to prepare the store for product launches and special events.
• In-store Promotion. Support & assist store in charge to ensure that the store is ready to carry out any promotional activities.

Customer Service
• Service Quality. Observe and engage customers in the culture of the SWATCH brand. Use product knowledge and selection recommendation to provide exceptional service.
• Mystery Shopper. Ensure criteria of SWATCH mystery shopping program has been achieved.
• Customer Relationship Management and Customer Engagement. Engage and maintain good customer relationship with regular customers.

Teamwork
• Teamwork. Work closely with the Store in Charge & team members in the store to achieve sales and service targets.
• Day to Day Operations. Assist Store Manager in the day-to-day operations of the store & manage the day to day operations. Take responsilbility when Store in Charge is not on duty.

Inventory Accountability

• Stock Check. Receive stocks and ensure stocks are entered correctly in the system within stipulated timeline. Perform daily stock take according to guidelines and inform Store in charge immediately for any discrepancy. Observe and follow company’s guidelines on stock control and documentation.
• Inventory Management. Monitor stock level according to sales together with Store in Charge. Propose orders to Store in Charge if stocks are needed. Upon approval, make requisition through email to the Person in-charge.

Store Maintenance

• Store Maintenance. Ensure display are in accordance to HQ guidelines. Ensure cleanliness and tidiness of sales floor and storage area.

Others.
• Perform any other relevant tasks as and when required by the Management.

Since 1983, Swatch has challenged convention, celebrated creativity and turned watchmaking into a cultural phenomenon. From the worldwide success of the MoonSwatch to headline grabbing collaborations that captivate collectors, watch enthusiasts and the style conscious alike, Swatch continues to create excitement, spark conversations and inspire self-expression around the world.

We’re looking for an exceptional Assistant Store Manager to lead our Perth Store, to bring the energy, passion and excitement of the Swatch brand to life, every minute.

Afin de renforcer notre département Marketing, Swatch recrute actuellement un/une

MARKETING MANAGER SWISS MARKET (w/m) 100%

Dans ce rôle, vous prendrez en charge la direction du département marketing sur le marché suisse pour les marques Swatch et Flik Flak.

Votre zone de responsabilité comprend les activités suivantes :

• Élaborer, mettre en œuvre et présenter le plan marketing annuel pour les marques Swatch et Flik Flak (publicité, médias traditionnels et digitaux, sponsoring, promotions, merchandising et décoration) conformément aux directives de Swatch International
• Planifier, coordonner et suivre les campagnes marketing, les activités de marketing direct, les activités e-commerce, les lancements de produits et les programmes de fidélisation (Swatch Club Suisse), ainsi que les activités de la boutique en ligne (newsletters, bannières, mots-clés, trafic et performance) et des réseaux sociaux (contenu, budget, concurrence, etc.).
• Organiser et coordonner les événements, les lancements de produits et les réunions avec les comptes clés, et développer des promotions destinées aux concessionnaires avec les supports publicitaires adaptés
• Préparer les briefings destinés aux agences et partenaires externes pour le développement de concepts créatifs, de supports publicitaires, de décorations et de plans médias
• Identifier, évaluer et mettre en œuvre de nouvelles opportunités de sponsoring et assurer l'activation des partenariats
• Assurer la gestion, l'allocation, le suivi et le contrôle du budget marketing
• Coordonner l'équipe Marketing du marché suisse (3 collaborateurs) dans un environnement matriciel

En plus de vos tâches quotidiennes, vous superviserez divers projets et travaillerez en étroite collaboration avec le département du Marketing International, le Brand Manager du marché suisse, la logistique, le département Retail, les ventes et les clients externes au quotidien.

Are you passionate about retail, people development and creating outstanding customer experiences?

We are looking for a Retail Trainer who will play a key role in developing Swatch & Flik Flak retail teams, enhancing their sales capabilities and bringing our brand to life in every store.

Reporting to the Swatch & Flik Flak Training Manager, you will be responsible for driving team performance through impactful training, continuous coaching and development initiatives. Working closely with Retail and HR teams, you will ensure that our people have the knowledge, skills and confidence to deliver an exceptional customer experience while consistently reflecting our brand values and standards.

This is a field-based role, offering the opportunity to work closely with our store teams across Italy and make a tangible impact on business performance.

What You'll Do

• Identify Training Needs: Partner with Territory Managers, Store Managers and HR to identify skill gaps and development opportunities, using business KPIs, operational data and customer feedback to define training priorities.
• Deliver Engaging Training: Design and deliver effective learning experiences through a blended approach, including workshops, e-learning and on-the-job training, adapting content to local needs while ensuring consistent brand standards.
• Coach and Inspire: Be a constant presence on the shop floor, providing hands-on coaching, mentoring and constructive feedback to strengthen sales techniques, product knowledge and customer service excellence.
• Collaborate and Develop: Work closely with HR and Retail teams to support new employee onboarding, individual development plans and the implementation of learning initiatives in daily store operations.
• Measure and Drive Performance: Monitor training effectiveness through key business indicators such as Conversion Rate, Average Transaction Value (ATV), Units per Transaction (UPT) and Net Promoter Score (NPS), continuously improving training strategies to deliver measurable results.

 

Deine Aufgaben:

• Aktive Beratung und Verkauf unserer Produkte im Store (Swatch und Flik Flak)
• Sicherstellung eines herzlichen Empfangs sowie eines zuvorkommenden Kundenservices
• Attraktive Präsentation unserer Produkte im Store gemäss den visuellen Vorgaben
• Verantwortung für die korrekte Bedienung und Abrechnung an der Kasse
• Durchführung kleiner Servicearbeiten wie Batteriewechsel und Anpassungen von Uhrenarmbändern
• Sicherstellung eines gepflegten und einladenden Erscheinungsbild des Stores 
• Entgegennahme von Lieferungen sowie Unterstützung bei der Warenbewirtschaftung

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Pescara come venditori part time/Full time. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.