Trabaja en Swatch

Sales

• Greet and serve all customers providing a fast friendly service.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Swatch products.
• Provide reliable information to customers in all matters relating to guaranteed and after sales service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly sales targets.
• Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• All transactions to be handled in a responsible and secure way

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures.
• Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Delegate tasks to colleagues to ensure productivity during peak trade

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customer’s customs and culture.

Product Knowledge

• Attend regular training programmes.
• Confidently deliver product knowledge and train colleagues on upcoming collections
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
• As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
• Assist the store management team to lead and inspire your colleagues.

• Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $19.40 per hour plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image.
• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.
  
  

Employment Status

Full-Time, Minimum 35 hours per week on average. Full -Time employees must maintain open availability to meet the needs of the business and may be required to work more than 35 hours a week, certain holidays and blackout dates.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Main responsibilities will include:

• Coordination of the full logistic process for Retail material:
  • Request transport quotations to nominated forwarders
  • Place shipping orders
  • Follow up deliveries
  • Contact suppliers, forwarders and customers
  • Place orders to the listed suppliers and give shipping orders to the listed forwarders

• Fulfill administrative tasks linked to the projects (order requests, CMS, transport costs estimation, …)
• Ensure the budgeted transportation costs are respected for each project
• Transfer data in ERP system and get relevant shipping documents from Invoicing/Export team
• Claims management: Handle damaged or lost goods and track shipping
• Ensure correct re-invoicing to customers for material (reference and quantity) and related freight costs
• Track shipments end-to-end, being able to provide up-to-date information regarding current shipments
• Ensure that all relevant information is in RetailNet as well as all steps are fully and correctly completed
• Propose correctives and preventives actions when needed
• Complete or assist with miscellaneous orders as needed
• Ensure replacement during absences

Sales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Leading the team with the store- and assistant store manager

• Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the store- and assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
• Take on a neutral role/referee in case of occurring conflicts
• Regularly organise meetings (minimum once a week)
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

 Sales management (boost sales)

• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)
• Staying vigilant concerning eventual theft, so it can be prevented
• Tour-guide-business

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring, to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store

 Leading the store in collaboration with the store- and assistant store manager

• Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)
• Analyse results based on collections and indicators, so a plan can be realised
• Ensuring the information flow and directing it to the hierarchy

Store organisation in collaboration with the store- and assistant store manager.

• Ensuring the perfect condition, maintenance as well as the necessary materials of the store
• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock

 

 

Leading the team with the store- and assistant store manager

• Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the store- and assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
• Take on a neutral role/referee in case of occurring conflicts
• Regularly organise meetings (minimum once a week)
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

 Sales management (boost sales)

• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)
• Staying vigilant concerning eventual theft, so it can be prevented
• Tour-guide-business

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring, to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store

 Leading the store in collaboration with the store- and assistant store manager

• Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)
• Analyse results based on collections and indicators, so a plan can be realised
• Ensuring the information flow and directing it to the hierarchy

Store organisation in collaboration with the store- and assistant store manager.

• Ensuring the perfect condition, maintenance as well as the necessary materials of the store
• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock

 

 

Main responsibilities will include:

• Responsible for the PR strategy for Switzerland, taking into account the global PR strategy
• Building and maintaining strong relationships with Swiss media (print, online, TV, radio)
• From PR send outs to press visits and events - informing the Swiss media landscape about the latest product launches in the most creative way
• Handle media requests and organize Interviews with Spokesperson at Swatch HQ
• Invite and accompany Swiss journalists during international PR events
• Steer the content strategy, planning and execution of the Social Media ecosystem. Driving brand awareness, engagement and conversions through effective social media and influencer marketing campaigns.
• Build, steer and execute the national Influencer strategy to increase brand awareness, commercial growth & brand equity.
• Creation of inspiring, brand-appropriate content using launches, events, activations and the daily momentum
• Securing our brand voice, tone, and visual representation across channels, ensuring content is cohesive and on-brand.
• Active collaboration with different departments within Swatch Switzerland and Swatch International to ensure consistency in communication and knowledge sharing.
• Monitoring performance results, analyzing data on a weekly & monthly base
• Manage budgets and report on business impact/ROI.

🌟 Roadshow Hiring 🌟 Sei alla ricerca di una nuova opportunità professionale? Partecipa al nostro Recruiting Day a Modena! 📅 Data: venerdì 9 maggio 2025 📍 Dove: HOTEL E RISTORANTE TIBY - Via Rainusso, 108 41043, Modena Turni disponibili: 🕥 Primo turno: presentarsi alle 11:30, termine previsto alle 13:30 🕒 Secondo turno: presentarsi alle 14:00, termine previsto alle 16:00 📌 Importante: è necessario inviare il tuo CV all'indirizzo email recruiting@it.swatchgroup.com e confermare la tua partecipazione ad uno dei due turni, entro e non oltre il 3 maggio. Come partecipare: Accedi all’hotel il giorno 9 all’orario prescelto e chiedi di Swatch! Ti aspettiamo per un colloquio che potrebbe portarti a fare parte della nostra squadra! Chi incontrerai: 👥 HR: Marica Losciuto, Alessia Nicosia 🛍️ Store Manager: Jenny Ricci

HR Generalist will help support the corporate office in Miami, FL as well as approximately 30 retail stores in the US. Serve as a partner to the HR team and employees to improve work relationships, build morale and increase retention. • Talent Development and Succession Planning – implement and manage training and development programs to help employees grow their careers and skills within the company • Partner with HRBP and hiring managers on new hire onboarding to ensure a seamless onboarding experience. • Develop, implement and manage recruitment strategies inclusive of finalizing job descriptions, job posting, resume review and screening, interview scheduling, candidate correspondence, and notifying candidate of the hiring decision process. • Act as a point of contact for general employee inquiries. Provide guidance and interpretation to employees on policies and procedures. • Track movement across the employee cycle - new hires, transfers, promotions, exits • Responsible for the maintenance of employee files in accordance with all state and federal requirements and ensure documents are tracked and filed in a timely manner. • Assist with the preparation of employment agreements, PRFs, coordinate signature process and ensure protocol • Partner with the payroll and benefits department to track employee leaves, and handle escalated matters • Lead initiatives to improve employee engagement • Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. • All other duties as assigned by Management • This is an onsite in office five days a week. #LI-Onsite

De financiële administratie en controlling van de gehele Swatch Group Netherlands wordt vanuit ons hoofdkantoor in Eindhoven verwerkt. Als Business Controller ben jij de sparringpartner voor de Commerciële organisatie en lever je een actieve bijdrage aan de doorontwikkeling en professionalisering van het Finance team. Hierin draag je een volledige PnL verantwoordelijkheid voor onze B2B bedrijfsactiviteiten en heb je een overkoepelende en coördinerende rol in belangrijke processen zoals de maandafsluiting, budget en sales forecast. In deze rol fungeer je als rechterhand van de CFO. 

Je houdt je voornamelijk bezig met de onderstaande activiteiten en verantwoordelijkheden:
• Bijdragen aan onze groeistrategie door het opleveren van overtuigende analyses en 
presentaties
• Inzicht geven in de bruto- en netto marge ontwikkeling 
• Ondersteunen en adviseren bij het opstellen van business cases voor het openen van 
nieuwe verkooppunten
• Rapporteren van prognoses zowel commercieel als financieel
• Actieve bijdrage in de maandafsluiting in samenwerking met de andere Finance collega’s
• Opstellen van cashflow analyses en projecties en capex controlling
• Presenteren van de operationele en commerciële resultaten aan de directie (CEO & 
CFO)
• Verder ga jij je bezighouden met het automatiseren en optimaliseren van o.a. 
rapportages