Trabaja en Swatch

What You'll Be Doing

Sales & Business Performance

• Provide regular, hands-on coaching to store teams to improve sales productivity and achieve sales target.

• Analyze sales data, identify performance gaps, and implement action plans to drive improvements.

Customer Experience & Brand Standards

• Ensure stores consistently deliver the Swatch customer experience.

• Monitor and address customer service issues, implementing improvements where necessary.

• Uphold brand presentation standards, particularly in store environment and visual merchandising.

 

People Development & Leadership

• Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.

• Identify training needs and work with Swatch Trainer and/or HR to implement effective training programs.

• Drive succession planning and talent pipeline development for future store leaders.

• Foster a strong performance-driven culture aligned with Swatch’s values.

 

Operational Excellence & Compliance

• Ensure all stores consistently follow retail SOPs, visual merchandising standards, and stock control procedures.

• Conduct routine store visit and audits, identify issues, and follow up on corrective actions.

• Support smooth execution of new launches, campaigns, and store-level initiatives.

Store Support

• Act as the go-to person for Store Managers offering support in operations, staffing, and service-related challenges.

• Step in to support store operations during peak periods or temporary vacancies, if needed.

 

Reporting

• Gather business intelligence from various sources, and the respective comments / complaints for analysis and reporting.

• Prepare and submit reports as required by the Brand HQ, Management and departments on time.

 

Strategic Projects & Expansion

• Support new store openings, relocations, or refurbishments, ensuring smooth execution.

• Participate in strategic initiatives to enhance operational efficiency and customer experience.

• Provide market insights to support business planning and expansion in Malaysia.

A Superb Opportunity…
At Swatch we provide our Retail Sales Associates with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

 

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

 

 

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Firenze come venditori part time, con contratto temporaneo. In qualità di Sales Assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

A Superb Opportunity…
At Swatch we provide our Retail Sales Associates with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Hourly Rate: $17.00 - $19.00/Hrly. (Plus Commission)

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

 

The District Manager is responsible for achieving optimum financial results for the district by maximizing top-line sales potential and ensuring superior service to our customers. This position manages the sales plans and objectives, overall merchandising, operations, training and employee development.

**Must be based out of New York City**

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in Köln als

Sales Assistant (all genders) in Vollzeit

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in Düsseldorf zunächst befristet für 1 Jahr als

Sales Assistant (all genders) in Vollzeit