Trabaja en Swatch

Customer Journey, Visual Merchandising und Storytelling – bei diesen Wörtern rasen Deine Gedanken, Du sprühst schon jetzt vor Kreativität und kannst es kaum abwarten Dich in das Abenteuer zu stürzen?

Starte jetzt Deine neue Reise mit Swatch & Flik Flak in unserem Store in München in der Sendlinger Straße zunächst befristet für 1 Jahr als

Sales Assistant (all genders) in Voll- und Teilzeit

As our new E-Commerce & Digital Manager BeNeLux, you join the Swatch & Flik Flak BeNeLux team. Your role is to optimize sales through e-commerce and oversee the implementation, development and adaptation of the digital campaigns and activations while adding the BeNeLux touch.You are always on the lookout for local business opportunities to increase revenues and brand exposure, while exploring new ways to attract new consumer segments. You follow Swatch HQ guidelines in implementing the above.

Your responsibilities:

• E-commerce
  • Responsible for the BeLux & Netherland webshop meaning managing two eshops in Dutch and French: nl_be and fr_be;
  • Managing eshop with Salesforce and guidelines from HQ;
  • Merchandising updates (staging) for each new Swatch and Flik Flak launch: focus on copywriting
  • Create and manage own local activations with HQ: National Belgian Day
  • Project management for special launches with local follow-up;
  • Close contact with HQ for new ideas regarding usability, designs, new payment- and delivery methods;
  • Control orders in Calleo: perform manual follow-up and checks on pending orders and release orders based on security criteria;
  • Develop automated processes with HQ;
  • Manage returns: inform customer with return procedure, follow-up with logistic department and control of returns;
  • Close contact with different departments for eshop sales: IT, logistics, finance and customer service;
  • Create monthly reports with the sales stats and figures including an overview of social media campaigns, bestsellers per collection for Swatch and Flik Flak, etc.;
  • Extra reports when needed for specific launches;

• Customer contact and support
  • Management of all questions related to e-commerce by e-mail and telephone with CRM Salesforce;
  • Pre-sales, transactional and post-sales support to customer;
  • Direct specific questions to the relevant departments;
  • Follow-up of projects related to customers;
  • Close contact with transporters to help customers with the delivery of their order;
  • Back-up for the Netherlands when needed.

 

• Digital Marketing
  • Discuss budget for online Swatch campaigns in Benelux
  • Analyse reports from HQ of the digital campaigns to make future campaigns even better
  • Create newsletters in Dutch and French with Emarsys based on the guidelines from HQ
  • Manage Belgian & Dutch local organic Facebook page
  • Monthly dealermailing for all Swatch dealers in Benelux: create own template, visuals and copywriting for each new launch
  • Provide and prepare specific content files for dealers including images, product descriptions, price etc…
  • Follow-up and control of internal and external websites according the Swatch and Flik Flak strategy

 

• Sales (backup)
  • Help team with all questions related to sales by e-mail and telephone
  • Work together with account manager to create orders in SAP, search for availabilities, follow-up of back orders and push orders if needed
  • Allocate watches to orders when needed

 

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Firenze I Gigli come venditori part time/full time, con contratto temporaneo. In qualità di Sales Assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

The Role

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Genova come venditori part time, con contratto temporaneo. In qualità di Sales Assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Retail Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.

• Lead by example, being hands on, consistently motivating the team to achieve sales targets
• Manage team performance, providing coaching and addressing any issues proactively
• Develop team capabilities through ongoing training and support
• Ensure compliance with all company and brand policies and procedures
• Manage staff rosters and oversee Time & Attendance
• Complete and distribute daily reports to relevant stakeholders
• Receive and reconcile inventory, reporting discrepancies 
• Conduct regular quality checks on stock and ensure accurate stock handling procedures
• Support recruitment efforts and interviews 
• Deliver comprehensive inductions and follow-up training for all new hires
• Ensure customer service standards are consistently met and enhanced
• Resolve elevated customer complaints with professionalism and care

As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs
• Ensure the highest level of customer service

L’Assistant(e) Gérant(e) de Magasin, relevant du Gérant de Magasin, joue un rôle clé dans la gestion de tous les aspects des opérations du magasin. Ce poste consiste à stimuler les ventes en motivant et en soutenant l’équipe, à guider le personnel pour offrir un service client exceptionnel favorisant la croissance des ventes, à atteindre les objectifs opérationnels et à veiller au respect des politiques et procédures de l’entreprise. L’Assistant(e) Gérant(e) doit démontrer les compétences fondamentales de Swatch : Orientation Client, Recherche de Résultats, Créativité, Résolution de Problèmes, Humilité, Intégrité, Création d’Équipes et Relations Efficaces.

Salaire de base à partir de 46,000.00 $ plus prime mensuelle liée à la performance.

Avantages :

• Vacances payées
• Congés maladie payés
• Assurance santé, incluant soins dentaires et vision
• Assurance vie
• Cotisations REER avec contribution de l’entreprise
• Rabais employés

Responsabilités :

• Service à la clientèle & Génération des ventes : Encadrer l’équipe de vente pour améliorer l’expérience client et atteindre les objectifs de vente, assurer la connaissance des produits et suivre la performance.
• Opérations : Aider à la gestion efficace du magasin, respecter les procédures, contrôler les stocks et résoudre les écarts d’inventaire.
• Gestion du personnel : Soutenir le recrutement, le développement et les processus disciplinaires, contribuer aux évaluations et plans de développement du personnel.
• Marchandisage visuel : Maintenir les standards de présentation du magasin.
• Autres : Garantir la sécurité au travail et servir de modèle en matière de politiques et procédures.

Conditions de travail :

Le travail exige un effort physique modéré, avec une marche et une station debout prolongées pendant la majorité des quarts. Bien que le risque de blessure soit faible, le poste implique de soulever, pousser, tirer et tenir (jusqu’à 16 kg et plus avec soutien approprié) des boîtes et des présentoirs, ainsi qu’une concentration importante lors de la gestion des documents, des espèces ou de l’utilisation du système de point de vente (POS).

Statut d’emploi :

Temps plein: en moyenne 40 heures par semaine. Doit maintenir une disponibilité flexible pour répondre aux besoins de l’entreprise et peut être amené(e) à travailler plus de 40 heures par semaine, y compris certains jours fériés et périodes de restriction.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

 

The District Manager is responsible for achieving optimum financial results for the district by maximizing top-line sales potential and ensuring superior service to our customers. This position manages the sales plans and objectives, overall merchandising, operations, training and employee development.

**Must be based out of New York City**