Trabaja en Swatch

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

We are seeking an experienced, retail Assistant Store Manager to provide leadership in our Swatch Store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills.

 

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

We are seeking an experienced, retail Assistant Store Manager to provide leadership in our Swatch Store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills.

 

Since 1983, Swatch has challenged convention, celebrated creativity and turned watchmaking into a cultural phenomenon. From the worldwide success of the MoonSwatch to headline grabbing collaborations that captivate collectors, watch enthusiasts and the style conscious alike, Swatch continues to create excitement, spark conversations and inspire self-expression around the world.

We’re looking for an exceptional Assistant Store Manager to lead our Perth Store, to bring the energy, passion and excitement of the Swatch brand to life, every minute.

Afin de renforcer notre département Marketing, Swatch recrute actuellement un/une

MARKETING MANAGER SWISS MARKET (w/m) 100%

Dans ce rôle, vous prendrez en charge la direction du département marketing sur le marché suisse pour les marques Swatch et Flik Flak.

Votre zone de responsabilité comprend les activités suivantes :

• Élaborer, mettre en œuvre et présenter le plan marketing annuel pour les marques Swatch et Flik Flak (publicité, médias traditionnels et digitaux, sponsoring, promotions, merchandising et décoration) conformément aux directives de Swatch International
• Planifier, coordonner et suivre les campagnes marketing, les activités de marketing direct, les activités e-commerce, les lancements de produits et les programmes de fidélisation (Swatch Club Suisse), ainsi que les activités de la boutique en ligne (newsletters, bannières, mots-clés, trafic et performance) et des réseaux sociaux (contenu, budget, concurrence, etc.).
• Organiser et coordonner les événements, les lancements de produits et les réunions avec les comptes clés, et développer des promotions destinées aux concessionnaires avec les supports publicitaires adaptés
• Préparer les briefings destinés aux agences et partenaires externes pour le développement de concepts créatifs, de supports publicitaires, de décorations et de plans médias
• Identifier, évaluer et mettre en œuvre de nouvelles opportunités de sponsoring et assurer l'activation des partenariats
• Assurer la gestion, l'allocation, le suivi et le contrôle du budget marketing
• Coordonner l'équipe Marketing du marché suisse (3 collaborateurs) dans un environnement matriciel

En plus de vos tâches quotidiennes, vous superviserez divers projets et travaillerez en étroite collaboration avec le département du Marketing International, le Brand Manager du marché suisse, la logistique, le département Retail, les ventes et les clients externes au quotidien.

Are you passionate about retail, people development and creating outstanding customer experiences?

We are looking for a Retail Trainer who will play a key role in developing Swatch & Flik Flak retail teams, enhancing their sales capabilities and bringing our brand to life in every store.

Reporting to the Swatch & Flik Flak Training Manager, you will be responsible for driving team performance through impactful training, continuous coaching and development initiatives. Working closely with Retail and HR teams, you will ensure that our people have the knowledge, skills and confidence to deliver an exceptional customer experience while consistently reflecting our brand values and standards.

This is a field-based role, offering the opportunity to work closely with our store teams across Italy and make a tangible impact on business performance.

What You'll Do

• Identify Training Needs: Partner with Territory Managers, Store Managers and HR to identify skill gaps and development opportunities, using business KPIs, operational data and customer feedback to define training priorities.
• Deliver Engaging Training: Design and deliver effective learning experiences through a blended approach, including workshops, e-learning and on-the-job training, adapting content to local needs while ensuring consistent brand standards.
• Coach and Inspire: Be a constant presence on the shop floor, providing hands-on coaching, mentoring and constructive feedback to strengthen sales techniques, product knowledge and customer service excellence.
• Collaborate and Develop: Work closely with HR and Retail teams to support new employee onboarding, individual development plans and the implementation of learning initiatives in daily store operations.
• Measure and Drive Performance: Monitor training effectiveness through key business indicators such as Conversion Rate, Average Transaction Value (ATV), Units per Transaction (UPT) and Net Promoter Score (NPS), continuously improving training strategies to deliver measurable results.

 

Deine Aufgaben:

• Aktive Beratung und Verkauf unserer Produkte im Store (Swatch und Flik Flak)
• Sicherstellung eines herzlichen Empfangs sowie eines zuvorkommenden Kundenservices
• Attraktive Präsentation unserer Produkte im Store gemäss den visuellen Vorgaben
• Verantwortung für die korrekte Bedienung und Abrechnung an der Kasse
• Durchführung kleiner Servicearbeiten wie Batteriewechsel und Anpassungen von Uhrenarmbändern
• Sicherstellung eines gepflegten und einladenden Erscheinungsbild des Stores 
• Entgegennahme von Lieferungen sowie Unterstützung bei der Warenbewirtschaftung

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Pescara come venditori part time/Full time. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

• Mit deinem vorbildlichen Customer Service und Produktwissen faszinierst du die Kundschaft und schaffst ein einzigartiges Verkaufserlebnis.
• Du bist für die Planung, Erreichung und Steigerung des Umsatzes und der Ziele deines Stores inklusive Analyse der Kennzahlen verantwortlich.
• Die Durchführung von Inventurverfahren in der Filiale und eine ordentliche Lagerhaltung gehören für dich zum Berufsalltag.
• Die Aktionsplanung und eine bedarfsorientierte Personaleinsatzplanung liegen in deiner Verantwortung.
• Zur Besonderheit unserer Produkte gehört auch die angemessene Präsentation anhand unserer Visual-Merchandising Guidelines.
• Mit wenigen Klicks betreust du unser benutzerfreundliches Kassensystem inklusive korrekte Reklamationsbearbeitung.
• Als echter Teamplayer und Motivator arbeitest du Hand in Hand mit deinem Team zusammen und führst regelmäßige Teammeetings und Feedbackgespräche.
• Du coachst dein Team auf der Fläche und bist im regelmäßigen Austausch mit der Zentrale und dem Brand Manager.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch. We are seeking an experienced, retail Store Manager to provide leadership in our store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales and delivering excellent customer service.

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $44,000.00 - $48,000.00   plus monthly performance bonus.

Benefits:

• Paid Vacations
• Paid sick days
• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.
• Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies.
• Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans.
• Visual Merchandising: Helping maintain store presentation standards.
• Other: Upholding workplace safety, serving as a role model for company policies and procedures.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.