Trabaja en Swatch

Swatch embraces the values that coexist in the world of
art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description:

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

 

 

 

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the world of
art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description:

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

 

 

 

Your mission

You will support the Store Manager in several tasks such as coaching, inspiring and motivating your team to achieve sales targets. As the brand's first ambassador, you will embody the Swatch/Flik-Flak values and guarantee the highest standards of welcome and customer experience.

Your responsibilities:

Sales :

• Advice on and sale of products presented in the shop
• Interest in different brands and products
• Quality of welcome, service and merchandise presentation
• Customer acquisition and loyalty
• Appearance of shop and products displayed (windows, counters and furniture)
• Assisting other sales staff during sales (service, gift-wrapping, etc.)
• Contribute to the achievement of shop objectives
• Achievement of personal objectives (defined by Store Manager) and contribution to shop objectives

Replacing the Store Manager :

Administrative tasks, in the Store Manager's absence or at his request:

• Customer orders
• Control of deliveries
• Make sure there is enough material (bags, gift boxes, batteries, etc.)
• Communication with head office (parameter, E-Mail, telephone if there are special customer requests after agreement or if requested by the Store Manager)

Manage the team in the Store Manager's absence or at his request:

• Integrate and train each new employee in the field
• Transmit to the team a passion for brand development, customer service and respect for Swatch values.
• Support staff in acquiring skills and reflexes in the field (selling skills, products, visual merchandising)
• Organize all shop tasks to optimize customer service
• Assist the manager in his or her mission to develop sales, supervise the team and run the shop.
• Lead individual time
• Listen to each member of staff (their confirmed successes and difficulties encountered) to develop individual and mutual confidence.

Collaboration with the Store Manager:

• Transfer important information to Store Manager regarding daily business
• Keep Store Manager informed about employees
• Manage the store according to Store Manager directives
• Open communication with the Store Manager
• Carry out any other tasks requested by the Store Managerr, such as: inventory, restocking, new product information, monitoring attendance schedules, various administrative tasks, etc.

Other tasks:

• Participation in events and training sessions
• Active participation in team meetings
• Cleaning and tidying the Store
• Compliance with rules and regulations (Dresscode, etc.)

Reporting process:

N + 1: Store Manager

N + 2: Brand Manager

Job type : Full time, permanent contract

Salary: An attractive salary package including extra-legal benefits

• Hospital insurance
• Meal vouchers
• Ecocheques
• Mobility travel reimbursements

Working hours :

• Available on weekends
• Daytime work
• Evening work
• Work on public holidays

Additional compensation :

• 13^th month
• Commissions

Sales • Greet and serve all customers providing a fast friendly service. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other Swatch products. • Provide reliable information to customers in all matters relating to guaranteed and after sales service. • Help display merchandise as directed. • Contribute to the store reaching its monthly sales targets. • Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till. • Maintain/build a general awareness of products and security hot spots. • Follow Company policy and procedures for opening/closing the store. • All transactions to be handled in a responsible and secure way Reporting • Accurate reporting of all administration and stock control. • Collation of sales figures. • Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store • Ensure the store is kept clean and presentable at all times. • Delegate tasks to colleagues to ensure productivity during peak trade Communication • Adhere to company policies and regulations. • Attend briefing sessions as directed by your line manager. • Hold briefing sessions in the absence of the Store Manager or Assistant Manager. • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. • Be familiar with international customer’s customs and culture. Product Knowledge • Attend regular training programmes. • Confidently deliver product knowledge and train colleagues on upcoming collections • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. • Be able to deliver good product knowledge to our customers. Other • To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. • As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business • Assist the store management team to lead and inspire your colleagues. • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

Rejoignez notre réseau de talents

Nous construisons un réseau de professionnels passionnés du commerce de détail pour de futures opportunités dans nos magasins. Que vous lanciez votre carrière dans le retail ou que vous aspiriez à un poste de gestion, Swatch offre un environnement où la créativité, l’individualité et la performance s’épanouissent.

Nous recherchons de futurs candidats pour les postes suivants :

• Conseillers(ères) de vente
• Chefs d’équipe / détenteurs(trices) de clés
• Assistant(e)s responsables de magasin

Vos responsabilités

Conseiller(ère) de vente

• Offrir une expérience client mémorable et personnalisée, fidèle à la marque Swatch
• Partager vos connaissances produits avec énergie et authenticité
• Contribuer au merchandising, aux standards visuels et aux opérations quotidiennes du magasin
• Participer à une culture de magasin dynamique et inclusive

Chef d’équipe / détenteur(trice) de clés

• Diriger sur le terrain pour stimuler les ventes et améliorer l’expérience client
• Participer aux procédures d’ouverture et de fermeture ainsi qu’à l’exécution opérationnelle
• Encadrer et motiver l’équipe pour atteindre les objectifs
• Être un modèle et un ambassadeur de la marque

Assistant(e) responsable de magasin

• Collaborer avec le/la responsable de magasin pour améliorer les performances commerciales
• Diriger, former et développer une équipe performante
• Superviser les opérations quotidiennes (planning, inventaire, merchandising visuel)
• Favoriser une culture d’engagement, de créativité et de collaboration

Votre profil

• Une personne relationnelle passionnée par l’expérience client
• Intérêt pour les tendances en mode, art et design
• Dynamique, adaptable et à l’aise dans un environnement retail rapide
• Esprit d’équipe, authentique et positif
• Pour les postes de gestion : expérience en retail axée sur le développement des personnes et les résultats

Pourquoi Swatch

• Rejoindre une marque mondiale iconique axée sur le design
• Faire partie d’une culture qui valorise l’expression personnelle et l’innovation
• Accéder à des opportunités de croissance au sein du Swatch Group
• Travailler dans un environnement qui valorise la diversité, la créativité et l’individualité

Laissez votre empreinte

Chez Swatch, le temps est ce que vous en faites.

Rejoignez notre communauté de talents pour les opportunités futures et soyez parmi les premiers considérés lorsque des postes s’ouvrent.

As Store Manager, you will play a key role in the success of this amazing NEW store by leading a high-performing, positive, and customer-focused team. You will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.

• Lead by example, being hands on, consistently motivating the team to achieve sales targets
• Manage team performance, providing coaching and addressing any issues proactively
• Develop team capabilities through ongoing training and support
• Ensure compliance with all company and brand policies and procedures
• Manage staff rosters and oversee Time & Attendance
• Complete and distribute daily reports to relevant stakeholders
• Receive and reconcile inventory, reporting discrepancies
• Conduct regular quality checks on stock and ensure accurate stock handling procedures
• Support recruitment efforts and interviews
• Deliver comprehensive inductions and follow-up training for all new hires
• Ensure customer service standards are consistently met and enhanced
• Resolve elevated customer complaints with professionalism and care

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Palermo come venditori Part timecontratto temporaneo. In qualità di sales assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

The Swatch Group (Italia) S.p.A. ricerca, per il negozio Corporate a marchio SWATCH sito in VENEZIA, 1 ADDETTO/A ALLA VENDITA Part Time e Full time a tempo determinato. Il/la candidato/a ideale contribuirà al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandosi di assistenza alla vendita. Inoltre garantirà la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK e collaborerà nella gestione dei processi operativi e di back office del punto vendita.