Trabaja en Swatch

DINAMICITA’, SFIDA, INNOVAZIONE, PASSIONE, sono parole nelle quali ti riconosci? Allora siamo noi il tuo futuro lavorativo! The Swatch Group (Italia) S.p.A. ricerca nuovi talenti da inserire nei nostri negozi Corporate a marchio SWATCH di Roma come venditori part time 30 ore, con contratto temporaneo. In qualità di Sales Assistant garantirai un’esperienza di vendita eccellente ai nostri clienti, dal punto di vista della cura e realizzazione dei desideri. Contribuirai al raggiungimento degli obiettivi aziendali, gestendo le relazioni con la clientela e occupandoti di assistenza alla vendita e post vendita. Parteciperai all’organizzazione del negozio assicurandoti che il punto vendita, il back office e lo stock siano sempre in ordine. Inoltre garantirai la corretta presentazione dell'immagine dei brand SWATCH e FLIK FLAK.

As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs
• Ensure the highest level of customer service

Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, and are seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.

Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, is seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.

Sales • Greet and serve all customers providing a fast friendly service. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other Swatch products. • Provide reliable information to customers in all matters relating to guaranteed and after sales service. • Help display merchandise as directed. • Contribute to the store reaching its monthly sales targets. • Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till. • Maintain/build a general awareness of products and security hot spots. • Follow Company policy and procedures for opening/closing the store. • All transactions to be handled in a responsible and secure way Reporting • Accurate reporting of all administration and stock control. • Collation of sales figures. • Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store • Ensure the store is kept clean and presentable at all times. • Delegate tasks to colleagues to ensure productivity during peak trade Communication • Adhere to company policies and regulations. • Attend briefing sessions as directed by your line manager. • Hold briefing sessions in the absence of the Store Manager or Assistant Manager. • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. • Be familiar with international customer’s customs and culture. Product Knowledge • Attend regular training programmes. • Confidently deliver product knowledge and train colleagues on upcoming collections • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. • Be able to deliver good product knowledge to our customers. Other • To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. • As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business • Assist the store management team to lead and inspire your colleagues. • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

For one of the Group's Corporate Stores located in Rome and its surrounding area, we are looking for a Store Manager with proven experience in a similar role. The Store Manager is responsible for delivering a highly engaging and memorable customer experience. In this role, they will lead the team in promoting brand and product awareness, representing the brand with passion, and enthusiastically communicating the company’s values. The Store Manager will also play an active role in maximizing the store’s commercial potential, in line with the company’s strategic objectives. As a key brand ambassador, they will embody and promote the Swatch culture and values.

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $16.10 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions: 

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS

Employment Status:

Part-Time: 10 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 10 hours per week, including certain holidays and blackout dates.

As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs
• Ensure the highest level of customer service

L’Assistant(e) Gérant(e) de Magasin, relevant du Gérant de Magasin, joue un rôle clé dans la gestion de tous les aspects des opérations du magasin. Ce poste consiste à stimuler les ventes en motivant et en soutenant l’équipe, à guider le personnel pour offrir un service client exceptionnel favorisant la croissance des ventes, à atteindre les objectifs opérationnels et à veiller au respect des politiques et procédures de l’entreprise. L’Assistant(e) Gérant(e) doit démontrer les compétences fondamentales de Swatch : Orientation Client, Recherche de Résultats, Créativité, Résolution de Problèmes, Humilité, Intégrité, Création d’Équipes et Relations Efficaces.

Salaire de base à partir de 46,000.00 $ plus prime mensuelle liée à la performance.

Avantages :

• Vacances payées
• Congés maladie payés
• Assurance santé, incluant soins dentaires et vision
• Assurance vie
• Cotisations REER avec contribution de l’entreprise
• Rabais employés

Responsabilités :

• Service à la clientèle & Génération des ventes : Encadrer l’équipe de vente pour améliorer l’expérience client et atteindre les objectifs de vente, assurer la connaissance des produits et suivre la performance.
• Opérations : Aider à la gestion efficace du magasin, respecter les procédures, contrôler les stocks et résoudre les écarts d’inventaire.
• Gestion du personnel : Soutenir le recrutement, le développement et les processus disciplinaires, contribuer aux évaluations et plans de développement du personnel.
• Marchandisage visuel : Maintenir les standards de présentation du magasin.
• Autres : Garantir la sécurité au travail et servir de modèle en matière de politiques et procédures.

Conditions de travail :

Le travail exige un effort physique modéré, avec une marche et une station debout prolongées pendant la majorité des quarts. Bien que le risque de blessure soit faible, le poste implique de soulever, pousser, tirer et tenir (jusqu’à 16 kg et plus avec soutien approprié) des boîtes et des présentoirs, ainsi qu’une concentration importante lors de la gestion des documents, des espèces ou de l’utilisation du système de point de vente (POS).

Statut d’emploi :

Temps plein: en moyenne 40 heures par semaine. Doit maintenir une disponibilité flexible pour répondre aux besoins de l’entreprise et peut être amené(e) à travailler plus de 40 heures par semaine, y compris certains jours fériés et périodes de restriction.