Trabaja en Swatch

As a Senior Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the management team in ensuring team sales targets and KPI’s are being achieved
• Be a Brand Ambassador by providing high standards of customer service at all times
• Assist Store Manager and Assistant Store Manager with operational duties as required
• Open and/or close the store when required as per procedures
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch VM Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs 
• Be and example to the wider team, supporting management by providing feedback on team performance and assisting with training procedures

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

The Swatch Art Peace Hotel is a residency for artists from all over the world and from any artistic disciplines. Opened in Shanghai in November 2011, it provides artists with a unique experience, a hub of creativity and an incubator for creative projects where their artistic careers evolve, and new ideas come to life.

Main responsibilities will include:

• Develop and execute a digital communication strategy for the Swatch Art Peace Hotel project.
• Manage and optimize content across global social media platforms, with understanding of Chinese social media ecosystems (e.g., WeChat, RedNote).
• Create impactful visual content.
• Monitor and analyze digital performance metrics to support strategic improvements.
• Coordinate with internal teams, artists, and external partners to ensure communication consistency.
• Keep up to date with digital trends, new technologies, and emerging platforms in both Western and Chinese markets.
• Engage with artistic content and communicate effectively

This role is ideal for a design professional with strong expertise in visual design, motion design, and cross-functional collaboration. You will play a key role in shaping the visual language of our campaigns and ensuring brand consistency across all touchpoints.

• Creative Development:
  Collaborate with the advertising team to brainstorm and develop creative concepts, visual references, mood boards, and sketches for campaigns. Ensure alignment with Swatch’s brand identity and marketing goals.
• Print Production Expertise:
  Act as the team’s go-to expert for print production. Prepare technical print files and oversee quality control for Out-of-Home (OOH) and other large-scale print campaigns, ensuring all materials meet industry standards.
• Visual Design Across Mediums:
  Design layouts and visuals for print, digital, and social media platforms. Provide design support for various departments, including marketing materials, press releases, event graphics, and more.
• Motion Design:
  Develop engaging motion graphics and animations for digital platforms, including social media, web, and in-store displays. Translate static designs into dynamic content that enhances storytelling and brand engagement.
• Cross-functional Collaboration:
  Work closely with teams such as Public Relations, Retail Marketing, Sports, and Communications to deliver cohesive design solutions across projects and channels.
• Brand Consistency:
  Uphold and reinforce Swatch’s visual identity across all design work, ensuring consistency and quality in every output.
• Digital File Preparation:
  Review and prepare digital assets for both print and digital use, ensuring technical accuracy, optimized file sizes, and proper colour management.

• Kundenberatung mit Elan und aktiver Verkauf unserer Kollektionen
• Steigerung des Gesamterfolgs durch professionellen Kundenservice
• Präsentation unserer Produkte mit Begeisterung und Know-how
• Bedienung unseres benutzerfreundlichen Kassensystems und Erledigung notwendiger administrativen Tätigkeiten
• Unterstützung bei der Inventur und Bestandsführung
• Aktive Teilnahme an Schulungen und Weiterbildungen
• Mitgestaltung eines einzigartigen Einkaufserlebnisses durch umfassendes Produktwissen
• Enge Zusammenarbeit und Unterstützung der Store Leitung

As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.

• Lead by example, being hands on, consistently motivating the team to achieve sales targets
• Manage team performance, providing coaching and addressing any issues proactively
• Develop team capabilities through ongoing training and support
• Ensure compliance with all company and brand policies and procedures
• Manage staff rosters and oversee Time & Attendance
• Complete and distribute daily reports to relevant stakeholders
• Receive and reconcile inventory, reporting discrepancies 
• Conduct regular quality checks on stock and ensure accurate stock handling procedures
• Support recruitment efforts and interviews 
• Deliver comprehensive inductions and follow-up training for all new hires
• Ensure customer service standards are consistently met and enhanced
• Resolve elevated customer complaints with professionalism and care

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $46,000.00 plus monthly performance bonus.

Benefits:

• Paid Vacations
• Paid sick days
• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.
• Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies.
• Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans.
• Visual Merchandising: Helping maintain store presentation standards.
• Other: Upholding workplace safety, serving as a role model for company policies and procedures.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.