Working at Swatch

About the Role

We are seeking a dynamic and experienced Retail Manager to lead the operations of our retail store in Malaysia. This full-time position plays a vital role in ensuring seamless store performance and delivering an outstanding customer experience.

Key Responsibilities

• Team Leadership: Manage, mentor, and motivate a team of sales associates to achieve performance goals and foster a positive work environment.
• Store Operations: Oversee daily operations including inventory control, merchandising, and cash management to ensure efficiency and accuracy.
• Sales Strategy: Develop and execute effective sales strategies to meet and exceed store targets.
• Cross-Functional Collaboration: Work closely with corporate teams to align store activities with broader business objectives and uphold brand standards.
• Customer Experience: Ensure exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Process Improvement: Identify opportunities to enhance operational efficiency and implement cost-saving initiatives.
• Compliance: Ensure adherence to all relevant laws, regulations, and internal company policies.