Working at Swatch

What You'll Be Doing

Sales & Business Performance

• Provide regular, hands-on coaching to store teams to improve sales productivity and achieve sales target.

• Analyze sales data, identify performance gaps, and implement action plans to drive improvements.

Customer Experience & Brand Standards

• Ensure stores consistently deliver the Swatch customer experience.

• Monitor and address customer service issues, implementing improvements where necessary.

• Uphold brand presentation standards, particularly in store environment and visual merchandising.

People Development & Leadership

• Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.

• Identify training needs and work with Swatch Trainer and/or HR to implement effective training programs.

• Drive succession planning and talent pipeline development for future store leaders.

• Foster a strong performance-driven culture aligned with Swatch’s values.

Operational Excellence & Compliance

• Ensure all stores consistently follow retail SOPs, visual merchandising standards, and stock control procedures.

• Conduct routine store visit and audits, identify issues, and follow up on corrective actions.

• Support smooth execution of new launches, campaigns, and store-level initiatives.

Store Support

• Act as the go-to person for Store Managers offering support in operations, staffing, and service-related challenges.

• Step in to support store operations during peak periods or temporary vacancies, if needed.

Reporting

• Gather business intelligence from various sources, and the respective comments / complaints for analysis and reporting.

• Prepare and submit reports as required by the Brand HQ, Management and departments on time.

Strategic Projects & Expansion

• Support new store openings, relocations, or refurbishments, ensuring smooth execution.

• Participate in strategic initiatives to enhance operational efficiency and customer experience.

• Provide market insights to support business planning and expansion in Malaysia.