Trabaja en Swatch

As a Sales Associate, you will be a key member of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management
• Keep up to date with new products, promotions and participate in regular training
• Follow up with customers via email and phone regarding warranty and repairs
• Ensure the highest level of customer service

What You'll Be Doing

Sales & Business Performance

• Provide regular, hands-on coaching to store teams to improve sales productivity and achieve sales target.

• Analyze sales data, identify performance gaps, and implement action plans to drive improvements.

Customer Experience & Brand Standards

• Ensure stores consistently deliver the Swatch customer experience.

• Monitor and address customer service issues, implementing improvements where necessary.

• Uphold brand presentation standards, particularly in store environment and visual merchandising.

People Development &; Leadership

• Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.

• Identify training needs and work with Swatch Trainer and/or HR to implement effective training programs.

• Drive succession planning and talent pipeline development for future store leaders.

• Foster a strong performance-driven culture aligned with Swatch’s values.

Operational Excellence & Compliance

• Ensure all stores consistently follow retail SOPs, visual merchandising standards, and stock control procedures.

• Conduct routine store visit and audits, identify issues, and follow up on corrective actions.

• Support smooth execution of new launches, campaigns, and store-level initiatives.

Store Support

• Act as the go-to person for Store Managers offering support in operations, staffing, and service-related challenges.

• Step in to support store operations during peak periods or temporary vacancies, if needed.

Reporting

• Gather business intelligence from various sources, and the respective comments / complaints for analysis and reporting.

• Prepare and submit reports as required by the Brand HQ, Management and departments on time.

Strategic Projects & Expansion

• Support new store openings, relocations, or refurbishments, ensuring smooth execution.

• Participate in strategic initiatives to enhance operational efficiency and customer experience.

• Provide market insights to support business planning and expansion in Malaysia.

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description

We are seeking an experienced, retail Store Manager to provide leadership in our store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales and delivering excellent customer service.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills.

Swatch embraces the values that coexist in the world of
art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description:

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability. Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum. As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services. Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store. The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills.