Travailler chez Swatch

1. Customer Service:

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedbacks and share best practices within the organization.

1. Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

1. Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

4.Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

1. Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Key Responsibilities:

• Support the operational side of the international rollout of the Swatch e-commerce
• Coordinate the rollout of Omnichannel services worldwide: eReservation, Click&Collect and Click&Collect Express
• Implement the global eCommerce processes jointly with the eCommerce department and in collaboration with cross-functional teams: IT, Logistics, Finance, Retail, Legal to enforce eCommerce business worldwide and website new functionalities
• Define and implement the anti-fraud strategy and risk management for online transactions worldwide with the goal of maximising revenue, minimize fraud-loss and operational costs
• Responsible for order management process for the worldwide e-commerce sites
• Collaborate with external partners such as payment providers, logistics and group services.
• Define and create operational process work flows and tools for markets and HQ stakeholders
• Improve, set up and implement Customer Service tactics for pre/after sales jointly with other brands of the Swatch Group

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

• Responsible for the implementation and design of retail design concepts for Swatch POS within our corporate identity
• Manage all aspects of the store design process from design inception, review of supplier’s and local architect’s technical drawings and construction management until completion of the project (in line with Swatch design guidelines)
• Work independently, efficiently and monitor the projects within the given timeline & quality standards.
• Manage effective budgets for all stores and control all project costs and capital expenditure until project’s close out (cost monitoring sheet). Negotiation with suppliers and contractors
• Close collaboration with all external parties including contractors, consultants, clients and suppliers as well as all internal departments like Finance, Marketing, Sales, Retail Operations, Logistics
• Supervision of external architects, consultants, engineers and suppliers
• Effective communication of relevant information to direct managers
• Tactful communication of difficult / sensitive information
• Resolve and/or escalate challenges in a timely fashion.
• Ensure project documents are complete, up to date and stored appropriately.
• Check investments before a project’s start by benchmarking and aligning all costs to first estimations throughout the whole project development.

Procurement

• Responsible of the technical development of new Swatch furniture from the idea until the prototype following up a successful roll out, up to Swatch standards
• Propose and implement changes to improve an existing product as per company needs. Including discussions with the suppliers, reviewing, and approving technical drawings / material specifications for furniture & fixtures
• Manage the Stock and future orders together with procurement department with an efficient and sustainable approach.
• Responsible of the procurement of new suppliers for furniture and fixtures production for the RED Team

Maintenance

• Responsible of reviewing and approving the catalogue-orders or special productions for existing POS
• Manage the maintenance requests and stock control of spare parts

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.

Team leadership

• Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they’re employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.dd
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
• Take on a neutral role/referee in case of occurring conflicts
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

Sales management: boost sales

• Ensuring and controlling the co-worker’s contribution during sales
• Determination of goals
• Boost the KPI
• Determining of daily priorities and challenges, zoning, etc.
• Dynamization of the team
• Serving as an idol in terms of service and customer care
• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
• Staying vigilant concerning eventual theft, so it can be prevented.

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
• Educating the co-workers on the topic of visual merchandising

Leading the store

• Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
• Analyse results based on collections and indicators, so a plan can be executed

Store organisation

• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
• Organise, prepare and execution of the inventory; define an action plan, to better the results
• Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations

Main responsibilities will include:

• Create & monitor folder and files in outlook directory as well on the network for RetailProjects to guarantee a proper filing and history
• Regular follow ups on pending tasks, data and information
• Prepare different supporting documents for Retail Projects and monitor them in RetailNet (custom made system)
• Transfer documents to the signature process and ensure that deadlines for submission to Swatch Group are met
• Close Point of Sales monitoring: projection vs sales
• Monitor and update lease expiry lists: Tracking of rental agreements expiring worldwide and the associated deadlines.
• Monitor and update Retail expansion list: Proactive tracking of the status of planned development, openings (new openings, relocations and renovations) and closures worldwide
• Prepare regular overviews of RetailNet budget & expenses
• Be in charge of weekly opening and closing reports
• Update weekly presentation for the top management
• Update Point of Sales booklets quarterly (figures, pictures)
• General Admin support of Retail Team (Admin, Development, Operation)

Principales responsabilités :

• Assurer et être responsable d'un assortiment qualitatif et quantitatif chez les Key Accounts du Marché Suisse
• Contrôler les entrées de commandes des Key Accounts du Marché Suisse
• Coordonner les activités de marketing, l'équipe des ventes et le service merchandising
• Effectuer régulièrement des analyses des chiffres de vente en rayons, des chiffres de vente, des meilleures ventes, des retards de commandes et de la situation des stocks, et établir un plan d'action en conséquence
• Établir des rapports et des statistiques de vente en rayons
• Surveiller les paramètres/l'assortiment, analyser le module et coordonner les ajustements avec le responsable des ventes
• Gérer les déplacements de marchandises/retours de marchandises avec les principaux comptes clients, le responsable des ventes, la logistique et le service des relations avec les clients
• Assurer l'intérim du responsable des ventes et soutenir les responsables régionaux des ventes
• Participer aux réunions chez les Key Accounts
• Organiser les réunions de vente, les réunions de lancement
• Préparer les présentations pour les réunions des ventes ou de lancement
• Aider à l'organisation des formations externes ou des réunions
• Assurer le service et la coordination du commerce électronique pour les principaux comptes clients et les détaillants spécialisés
• Envois postaux aux clients (création, coordination avec Swatch International et imprimerie externe, organisation de l'emballage et de l'expédition externe, coordination du budget)
• Coordonner la rédaction et les mises à jour des contrats clients
• Gérer les collections d'échantillons
• Coordonner et gérer le budget des ventes et des Key Accounts
• Gérer et maintenir la base de données clients
• Diverses correspondances
• Être l'utilisateur clé de RMIS

Aufgaben:

• Sicherstellung und Verantwortlichkeit für ein qualitatives und quantitaves Sortiment bei den MS Key Accounts
• Kontrolle der Bestelleingänge der Key Accounts
• Koordination der Marketingaktivitäten, Sales Team und Merchandising Abteilung
• Regelmässige Analysen der Sell-in Zahlen, Sell-out Zahlen, Bestseller, Backorders und Lagersituation und entsprechender Aktionsplan erstellen
• Reportings und Sell out Statistik erstellen
• Überwachung Parameter/Sortiment, Modul analysieren und Anpassungen mit Sales Manager koordinieren
• Warenverschiebungen/Warenretouren mit KA, Sales Manager, Logistik und RVL abwickeln
• Stellvertretung Sales Manager und Unterstützung der Regional Sales Manager
• Teilnahme an Meetings bei Key Accounts
• Organisation MS Sales Meetings, Kick-Off Meetings
• Vorbereitung Präsentationen für Sales oder Kick-Off Meetings
• Mithilfe bei Organisation der externen Schulungen oder Sitzungen
• Key Account und Fachhändler E-Commerce Betreuung und Koordination
• Projektleitung Kundenmailings (Erstellen, Koordination mit Swatch International und externer Druckerei, Organisation externer Verpackung- und Versandfirma, Budget Koordination)
• Koordination Erstellung von Kundenverträgen und deren Updates
• Führung von Muster Kollektionen und Lager
• Koordination und Führung von Sales- und Key Account Budget
• Führung und Unterhalt der Kundendatenbank
• Diverse Korrespondenz
• RMIS Key User

Les principales responsabilités comprendront :

• Répondre au téléphone
• Recevoir des messages et des communications et les transmettre de manière fiable aux destinataires
• Donner et vendre du café et du thé pour le personnel
• Accueillir et enregistrer les visiteurs et les fournisseurs
• Tenir l'agenda des massages & encaisser
• Effectuer divers petits services pour les collaborateurs/trices
• Fournir des renseignements et des informations concernant le musée et le Swatch Store
• Gérer et transmettre les demandes par e-mail
• Distribution des ventes de montres spéciales et réception des réparations des collaborateurs
• Distribuer des bons pour les Food Truck
• Vendre des boulangeries/pâtisseries le matin
• Envoyer un e-mail d'anniversaire et organiser/distribuer des cadeaux