Travailler chez Swatch

You will work in a fast-paced, deadline-driven environment to create the in-store communication graphics and conceive the window decoration while maintaining the brand visual consistency, understanding assortments, languages and being business driven. Promote Swatch in our shops by creating an enjoyable & easy shopping experience for the customers.

Main responsibilities will include:

• Create visual concepts for international in-store communication connected to all product launches
• Develop international window decoration campaigns, including the testing phase and implementation guidance
• Constantly update all standard and generic graphics dedicated to our various distribution channels
• Prepare visual merchandising guidelines & POS material launch kits assigned to a product or collection launch and insure the respect of these guidelines during the implementation phase assisting local markets requests and needs
• Participate in the creation & development of new long-term materials and specific displays including the follow-up of the production with suppliers and procurement team
• Coordinate any creative or design visual merchandising projects with internal and external resources
• Provide support in exhibition set-up for internal meetings, fairs, events and special projects including project development, organization, coordination, decoration on site, …
• Facilitate merchandising workshops and training session’s presentation when necessary

Aufgaben:

• Sicherstellung und Verantwortlichkeit für ein qualitatives und quantitaves Sortiment bei den MS Key Accounts
• Kontrolle der Bestelleingänge der Key Accounts
• Koordination der Marketingaktivitäten, Sales Team und Merchandising Abteilung
• Regelmässige Analysen der Sell-in Zahlen, Sell-out Zahlen, Bestseller, Backorders und Lagersituation und entsprechender Aktionsplan erstellen
• Reportings und Sell out Statistik erstellen
• Überwachung Parameter/Sortiment, Modul analysieren und Anpassungen mit Sales Manager koordinieren
• Warenverschiebungen/Warenretouren mit KA, Sales Manager, Logistik und RVL abwickeln
• Stellvertretung Sales Manager und Unterstützung der Regional Sales Manager
• Teilnahme an Meetings bei Key Accounts
• Organisation MS Sales Meetings, Kick-Off Meetings
• Vorbereitung Präsentationen für Sales oder Kick-Off Meetings
• Mithilfe bei Organisation der externen Schulungen oder Sitzungen
• Key Account und Fachhändler E-Commerce Betreuung und Koordination
• Projektleitung Kundenmailings (Erstellen, Koordination mit Swatch International und externer Druckerei, Organisation externer Verpackung- und Versandfirma, Budget Koordination)
• Koordination Erstellung von Kundenverträgen und deren Updates
• Führung von Muster Kollektionen und Lager
• Koordination und Führung von Sales- und Key Account Budget
• Führung und Unterhalt der Kundendatenbank
• Diverse Korrespondenz
• RMIS Key User

Principales responsabilités :

• Assurer et être responsable d'un assortiment qualitatif et quantitatif chez les Key Accounts du Marché Suisse
• Contrôler les entrées de commandes des Key Accounts du Marché Suisse
• Coordonner les activités de marketing, l'équipe des ventes et le service merchandising
• Effectuer régulièrement des analyses des chiffres de vente en rayons, des chiffres de vente, des meilleures ventes, des retards de commandes et de la situation des stocks, et établir un plan d'action en conséquence
• Établir des rapports et des statistiques de vente en rayons
• Surveiller les paramètres/l'assortiment, analyser le module et coordonner les ajustements avec le responsable des ventes
• Gérer les déplacements de marchandises/retours de marchandises avec les principaux comptes clients, le responsable des ventes, la logistique et le service des relations avec les clients
• Assurer l'intérim du responsable des ventes et soutenir les responsables régionaux des ventes
• Participer aux réunions chez les Key Accounts
• Organiser les réunions de vente, les réunions de lancement
• Préparer les présentations pour les réunions des ventes ou de lancement
• Aider à l'organisation des formations externes ou des réunions
• Assurer le service et la coordination du commerce électronique pour les principaux comptes clients et les détaillants spécialisés
• Envois postaux aux clients (création, coordination avec Swatch International et imprimerie externe, organisation de l'emballage et de l'expédition externe, coordination du budget)
• Coordonner la rédaction et les mises à jour des contrats clients
• Gérer les collections d'échantillons
• Coordonner et gérer le budget des ventes et des Key Accounts
• Gérer et maintenir la base de données clients
• Diverses correspondances
• Être l'utilisateur clé de RMIS

Main responsibilities will include:

• Manage the global media planning budget (online and offline)
• Develop Marketing objectives and strategies for the Global Media Planning
• Manage the HQ Media Planning campaigns (online and offline), starting from the media planning definition, the implementation, the optimization and the monitoring of the campaigns, until the reporting and the evaluation of the final results
• Manage the online campaigns with both awareness and performance objectives, including prospecting and retargeting campaigns for the key markets
• Manage the local media planning investments, starting from the media briefings and media guidelines shared with the local marketing teams until the supervision and approval of the local media plans (online and offline).
• Manage the relationships with agencies and media owners
• Contract and campaign negotiations with agencies and with international media partners across all media types: digital, outdoor, TV, Print as well as event integration and global cross media partnerships.
• Team leading and supervision of a team of 4 people

Your role is to ensure IT business continuity and support for assigned productive systems and services in our company, with specific focus on Infrastructure Operations, Application Operations, Service Desk and Field Services, applying IT best practices and monitoring systems availability using given service monitoring methodologies.

Main responsibilities will include:

• Provide 1^st and 2^nd level support for the IT infrastructure
• Responsible for IMAC operation (Install, Move, Add and Change) and monitoring of needed IT tools (i.e. PC, Laptop, VPN, peripheral devices etc.)
• Guarantee the proper monitoring during business hours of the business critical systems of the Company, utilizing given IT ticketing and monitoring tools
• Manage problem-solving tasks and ensure proper escalations to Management and proper involvement of suppliers to solve issues when needed
• Guarantee high quality physical intervention to promptly solve field issues blocking the daily business of the employees
• Update Documentation System, documenting all user related information
• Close collaboration with Swatch Group IT Services
• Operationally manage the IT Inventory
• Support or lead assigned IT Operations and Infrastructure projects

Kundenbetreuung:

• Bieten Sie jedem Kunden einen außergewöhnlichen Kundenservice und halten Sie ihn aufrecht.
• Verwandeln Sie Laufkundschaft in Kunden und wecken Sie Begeisterung und Begehrlichkeit für das Produkt.
• Geben Sie detaillierte Informationen über Produktmerkmale, Preise und Kundendienst.

Vertrieb

• Tragen Sie zu den Bemühungen des Teams bei, die Verkaufsziele zu erreichen und zu übertreffen.
• Ergreifen Sie die erforderlichen Maßnahmen, um die mit den KPIs verbundenen Ziele zu erreichen.
• Behalten Sie Ihr Wissen über aktuelle Verkaufsaktivitäten, Zahlungs- und Umtauschrichtlinien bei.
• Bearbeitung von Zahlungen, um genaue und effiziente Transaktionen zu gewährleisten.

Produktkenntnisse

• Vermittlung von Geschichten und Vorteilen im Zusammenhang mit Kollektionen an Kunden.
• Teilnahme an Produktschulungen zur kontinuierlichen Verbesserung der Produkt-/Markenkenntnisse.
• Sammeln von Wissen über die neuesten Trends im Einzelhandel und in der Uhrenindustrie.

Ladenbetrieb:

• Halten Sie den Verkaufsraum stets in Ordnung und einladend.
  Mithilfe bei Reparaturen, Wechsel von Armbändern und Batterien.
• Umgang mit der Registrierkasse und Abrechnungen.
  Mithilfe bei der Bestandsverwaltung, einschließlich der Annahme und Überprüfung neuer Ware.

Teamarbeit

• Selbstständig und teamorientiert, um die Ziele des Teams zu übertreffen.
  Teilnahme an Teamsitzungen und aktive Mitarbeit an neuen Projekten.

Customer Service:

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.

Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

This position is a 3 months contract, starting from October 2024.

You will work in a fast-paced, deadline-driven environment to create the in-store communication graphics and conceive the window decoration while maintaining the brand visual consistency, understanding assortments, languages and being business driven. Promote Swatch in our shops by creating an enjoyable & easy shopping experience for the customers.

Main responsibilities will include:

• Create visual concepts for international in-store communication connected to all product launches
• Develop international window decoration campaigns, including the testing phase and implementation guidance
• Constantly update all standard and generic graphics dedicated to our various distribution channels
• Prepare visual merchandising guidelines & POS material launch kits assigned to a product or collection launch and insure the respect of these guidelines during the implementation phase assisting local markets requests and needs
• Participate in the creation & development of new long-term materials and specific displays including the follow-up of the production with suppliers and procurement team
• Coordinate any creative or design visual merchandising projects with internal and external resources
• Provide support in exhibition set-up for internal meetings, fairs, events and special projects including project development, organization, coordination, decoration on site, …
• Facilitate merchandising workshops and training session’s presentation when necessary

• Advises and sells the products offered in the store (Swatch, Jewellery, Sunglasses and Flik Flak).
• Perfect customer reception, service and presentation of goods
• Manages customer returns and complaints in a professional manner.
• Services and cash statement
• Small repairs and changes of watch straps and batteries
• Ensures the appearance of the store and the merchandise on display (window, furniture and sales tables)
  Receives, unpacks and packs the deliveries

Leading the team with the store- and assistant store manager

• Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
• Integrating and training new employees
• Passing the passion for the brand on to the team, to constantly evolve customer service
• Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
• Organisation and execution of meetings in collaboration with the store- and assistant store manager
• Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
• Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
• Take on a neutral role/referee in case of occurring conflicts
• Regularly organise meetings (minimum once a week)
• Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.

 Sales management: boost sales

• Knowledge of different collections and products (tendencies, style, material, etc.)
• Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)
• Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)
• Staying vigilant concerning eventual theft, so it can be prevented
• Tour-guide-business

Setting the scene for the brand (image, product, merchandising)

• Steadily monitoring, to ensure a safe, tidy, and clean store
• Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
• Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store

 Leading the store in collaboration with the store- and assistant store manager

• Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law
• Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
• Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)
• Analyse results based on collections and indicators, so a plan can be realised
• Ensuring the information flow and directing it to the hierarchy

Store organisation in collaboration with the store- and assistant store manager.

• Ensuring the perfect condition, maintenance as well as the necessary materials of the store
• Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
• Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
• Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
• Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock

Leadership & Team Management and Development

Hiring and training: (in cooperation with HR)

• Recruits, hires, and trains a skilled and knowledgeable team reflecting Swatch Retail’s values and standards.
• Ensures they receive comprehensive training on various product lines, customer service standard, and company policies.

Team development

• Identifies training needs and ensure professional development opportunities to enhance the team’s skills.

Performance management

• Sets clear goals and expectations in line with the store’s objectives and sales targets.
• Conducts regular reviews and address underperformance.

Case management

• Addresses absenteeism and take corrective measures
• Staffing levels: ensures optimal staffing levels to meet operational needs.

Scheduling:

• creates and manages staff planning to ensure adequate coverage during peaks and special events – anticipating sickness and vacation requests.

Team well-being

• Ensures all team members are motivated by creating a positive and pleasant working environment by implementing the above points.
• Open dialogue: fosters an an open dialogue environment.
• Health & safety ensures a safe working environment

Sales & Profitability

• Sales and targets: develops and implements effective sales strategies to maximize revenue.
• Sales analysis analyses the sales data to identify trends, opportunities, and areas for improvement.
• Tracking metrics monitors key sales metrics (conversation rate, average transaction value) to assess performance.

Operational Excellence / Inventory Management

• Inventory management: manages inventory levels, ensures accurate stock counts, timely replenishment, and minimizes shrinkage.
• Order management: manages the ordering process, to ensure the store has the right mix and quantity of product lines.
• Store maintenance: ensures an organised, clean and , visually appealing, and adhering to Swatch Retail standards.
• Problem solving mind-set
• Compliance: ensures the team adheres to Swatch Retail policies, procedures, and regulatory requirements.
• Prevent potential loses and thefts.
• Respect the given product procedures (edit falsely delivered goods, transfers, defect products, returns etc.)

Customer experience

• Customer service standards establishes and upholds high standards for customer service, ensuring every customer receives a premium shopping experience.
• Complaint resolution: addresses and resolves customer complaints promptly, turning potential negative experiences in positive outcomes.
• Feedback: uses feedback to improve the shop experience

Merchandising (store layout)

• Visual merchandising: ensures that the store’s visuals merchandising is aligned with Swatch Retail / Group brand standards and optimized for sales.
• Product placement: strategically places products to highlight the latest product lines and presented in an appealing and accessible manner.
• Store layout: oversees the store layout and visual merchandising to ensure it aligns with the Swatch Group brand guidelines

Events planning & execution.

• In store events: plan and execute events and promotions to drive traffic and sales.

Technology, Tools & Innovation

• Retail technology: utilizes retail management software and other technologies to streamline operations and enhance the customer experience.
• Point of Sale System: ensure the POS systems are functioning correctly, and staff are trained in their use.