FAQs - After sales

The battery number can be found on the battery itself.  In the event that you no longer have your battery, you may refer to the back of your watch case.  For more information, please see our battery list.

To change the battery of your Swatch, you can take your watch to any Swatch corporate retail store and a store representative will assist you. The list of stores is available under here

You have three options: You can take your watch back to your local retail jeweler, but you may be charged. You can take the watch to a Swatch Store. Find the list here. Alternatively, you can return the watch to your nearest Swatch official Service Centre. You can find a list of all Swatch Service Centres here. Please remember to enclose a cover letter stating exactly what should be done. You should also include your contact details including your telephone number and e-mail address, as appropriate.

Replacement straps, buckles, batteries and battery covers are available at your Swatch store. The list of stores is available under here. If you are not within driving distance to a store, every store can answer your questions by phone. Another possibility is to directly contact your nearest Service Centre.

You can take your watch to a Swatch Store or send it directly to a Service Center with either a copy of your receipt or a stamped guarantee. You can find a list of all Swatch Service Centers on the link Service Centre that you find on the left menu bar of this page. Please remember to enclose a cover letter stating exactly what has to be done. You should also include your contact details.

To find a Swatch corporate retail store, please visit our store locator.

Please see our manual for step-by-step directions on the chronograph features.

Please see our manual for step-by-step directions on how to change the time, day, and date.

To determine your wrist size, please see our PDF.