These conditions of sale apply to our supply to you of any of the products listed on this website Please read these conditions of sale carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these conditions of sale as set out below.


You should print a copy of these conditions of sale for future reference.


Please click on the button marked "I Accept" at the end of the order process if you accept them. Please understand that if you refuse to accept these conditions of sale, you will not be able to order any products from this website.


This website is operated by Rivoli Group LLC, The H Dubai, Office Tower, Level 21, Sheikh Zayed Road, Dubai, United Arab Emirates (“we”, “us”, “our”). We are registered in Dubai, UAE under Trade License number 203260. Our VAT number is 100223600600003. Rivoli Group LLC is an affiliated company of The Swatch Group Ltd., Biel, Switzerland, hereafter will be referred as ‘SWATCH’.


Your status


By placing an order through our site, you confirm that:


You are legally capable of entering into binding contracts; and


You are at least 18 years old.


If you are contracting as a consumer, please note that nothing in the contract between you and us or these conditions of sale affect your legal rights as a consumer. 


Purchase of goods, order process


Your order for a product shall be regarded as an offer to purchase products under these conditions of sale.


After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.


Product descriptions are correct at the date of publication but are subject to availability or change without notice.


Orders are subject to acceptance by Swatch and availability of the ordered products. Swatch cannot be responsible for errors in typography or photography.


If the products ordered are not available, we will notify you by email and you will have the option either to wait until the item is available from stock or to cancel the order.


We will confirm acceptance to you by sending you an order confirmation by email and this will constitute a binding contract between you and us.


The contract will relate only to those products whose dispatch we have confirmed in the order confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate order confirmation.


Price and payment


4.1. The price of any product will be as displayed on this website from time to time, except in cases of obvious error. When you buy a product from this website, you will have to pay the price displayed (which is inclusive of VAT at 5%) together with delivery costs, which, if applicable, will be added to the total amount due as set out in our guide to delivery costs (Delivery and Returns).


Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.


Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of a product is less than our stated price, we will charge the lower amount when dispatching the product to you. If the correct price of a product is higher than the price stated on the website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.


We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.


We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.


Payment must be made before supply of the products. We will deduct full payment from your credit/debit card just before we ship the products. We may suspend delivery of the products until full payment is received. We may terminate the contract between you and us with immediate written notice if you fail, without good reason, to pay on time. In case of Cash on Delivery orders, the payment would need to be made in full to the authorised delivery agent before the products can be handed over to you.


Payment must be made before supply of the products. We will deduct full payment from your credit/debit card just before we ship the products. We may suspend delivery of the products until full payment is received. We may terminate the contract between you and us with immediate written notice if you fail, without good reason, to pay on time.




We will confirm the shipping date (including tracking number if available) by issuing you a shipping notice. Delivery will normally take place within 3-5 business days (but subject to a maximum of 30 days) after the date of order unless specifically otherwise agreed at the time of making the order. If separate products from your order may be available at different times, then we may give you the option of receiving your order in instalments.


The place of delivery is as stated in the order confirmation. We will deliver within the UAE only. 


5.3. If we cannot meet the estimated delivery date indicated in the order confirmation and the revised delivery date will exceed 30 days from the original date of order, then we will contact you to advise you of a proposed new date for delivery. If you refuse the revised delivery date and we are unable to deliver the product(s) within 14 days from the original date of your order or prior to the specifically agreed delivery date if applicable, then you may cancel the order without charge and obtain a full refund. Where the products are delivered in instalments, then, unless expressly otherwise agreed at the time of placing the order, these instalments will be delivered within 30 days of placing the order.


Passing of ownership and risk


Ownership of the products will pass to you upon the later of receipt by us of full payment of all sums due in respect of the products (including delivery charges) or delivery to you of the products. We may recover any products supplied at any time prior to ownership passing if you are in breach of these conditions of sale.


Risk of the products passes to you upon delivery. Risk in the sense of this provision means the responsibility for damage caused to or by use, handling or storage of the products.


Right of cancellation


Please notify us of any missing products, or damage or defects to the products promptly following delivery or once you become aware of them.


If you are contracting as a consumer, you may cancel the contract between you and us for any reason,  not later than 14 days from the day after the day of receipt of the products, without incurring any obligation or liability to Swatch. You may notify us in writing, by email or by phone – contact details HERE.


If you cancel, you must return the products (including gifts with purchase and any accessories which were included in the price of the products) within 14 days of cancelling the contract in their original condition. If not all accessories that were included with the products are returned, we shall be entitled to charge you for the cost of the missing items. You must take reasonable care of the products until returned.


On cancellation of the contract between you and us, we will refund you the price paid, within a period of 14 days of the day we receive the products back or, if earlier, the receipt by us of proof of the return of the products.


Following cancellation you must return the products to us at any of our retail stores listed below:



Swatch - The Dubai Mall

Swatch – Mall of the Emirates

Swatch - Ibn Battuta Mall

PH: +971 4 3308454

PH: +971 4 3414453

PH: +971 4 3685580




Swatch – Deira City Centre

Swatch - Mirdiff City Centre

PH: +971 4 2953932

PH: +971 4 2843401




Abu Dhabi

Swatch – Al Wahda Mall


PH: +971 2 4439260





Swatch - Sahara Centre


PH: +971 6 5379238


Returns must not be sent to any other address or store. Please see our Delivery and Returns Policy HERE  for details of how you can return your product.


Details of your legal right to cancel, and an explanation of how to exercise it, are provided in the order confirmation.


Our refunds policy


When you return a product to us (for instance, because you have cancelled the contract between you and us or you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will refund any money received from you using the same method originally used by you to pay for your purchase unless you have expressly agreed otherwise. We will usually process the refund due to you as soon as possible and, in any case, within 14 working days of the day we received the products back or, if earlier, the receipt by us of proof of the return of the products or, in the case of a defective product, the day we confirmed to you via email that you were entitled to a refund for the defective product.


Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges (if applicable) for sending the item to you and the reasonable cost incurred by you in returning the item to us.







Contracts cancelled by you within the fourteen (14) day cancellation period (see paragraph 7.2 above) will be refunded in full. However, you will be responsible for the cost of returning the item to us at one of our stores.

The right to cancel does not apply to products which are tailor-made or clearly personalized.

You must take reasonable care of the products until returned. For example, if a watch arrives back to our logistics centre with the bracelet or strap damaged in any way (not due to our fault or negligence) or not in its original condition, then we reserve the right to refuse the return or to refund the price of the watch but less the costs for a new bracelet or strap.




We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these conditions of sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen; for example, if you discussed it with us during the sales process.


We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability:

9.2.1. For death or personal injury caused by our negligence;

9.2.2. For defective products under the Consumer Protection Act 1987;

9.2.3 For fraud or fraudulent misrepresentation; or

9.2.4 For breach of your legal rights in relation to the products.


We are not liable for business losses. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.




Transfer of rights and obligations. The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent (which we will not unreasonably withhold). Save that you can transfer the Swatch Ltd. International Warranty for watches, in accordance with its terms and upon notice to us, to any person to whom you transfer the watch. We may assign, subcontract or transfer any of our obligations or rights under the contract between you and us to a competent third party, in particular to other affiliates of The Swatch Group Ltd., in whole or in part, provided that the assignment, subcontract or transfer occurs without negatively affecting the provision of the products and your rights or remedies under this contract.


Severability. If any part of these conditions of sale or our contract shall be considered unlawful, void or for any reason unenforceable, then the remaining terms, conditions and provisions will continue to be valid and remain in full force and effect to the fullest extent permitted by law.


Written communications. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.


Notices. All notices given by you to us may be given to Rivoli Group LLC, PO Box 121, Dubai, UAE or contact us. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 10.3.


Events outside our control. If our supply of the products is delayed by an event outside of our reasonable control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided that we do this, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract between you and us that is caused by events outside our reasonable control. If there is a risk of substantial delay, you may contact us to end the contract and receive a full refund for any products you have paid for but not received.


Waiver. If we do not insist immediately that you do anything you are required to do under a contract between you and us or any of these conditions of sale, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


Our right to vary these conditions of sale


We have the right to revise and amend these conditions of sale from time to time.


You will be subject to the policies and conditions of sale in force at the time that you order products from us, unless any change to those policies or these conditions of sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).


Law and jurisdiction


This legal notice shall be governed by and construed in accordance with the laws of England and Wales. If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) ("Dispute") arises out of or in connection with or in relation to these Terms of Use, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this Terms of Use then the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre - London Court of International Arbitration ("LCIA"), which rules ("Rules") are deemed to be incorporated by reference into this clause.


The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions are without prejudice to the right of Swatch to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Swatch shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.

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