Working at Swatch

Deine Aufgaben:

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

Your main responsibilities will be:

Sales Management – Boost Sales

Sales & Performance

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

Customer-Centric Excellence

• Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

Setting the scene for the brand

Brand knowledge

• Has a good understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing

Leading & organising the Store

Operational excellence

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

Tech Savvy & System Proficiency

• Good understanding of the store systems to handle transactions, inventory and store daily business.

Time management & Prioritization

• Efficiently balances his or her time between customer service with operational duties.

Responsibilities : 

Strategy & Leadership

• Define and implement the global visual merchandising strategy across all retail formats and regions, in alignment with brand identity and business goals
• Lead a team of VM specialists, fostering a culture of creativity, accountability, and performance
• Drive global consistency while enabling local relevance through scalable, modular VM solutions

Concept Development & Execution

• Own the creative development of windows and in-store design concepts, and product displays
• Oversee prototyping, testing, and rollout of new visual concepts, materials, and fixture solutions
• Manage and evolve the VM guidelines and POS toolkit for global campaigns and store concepts

Market Engagement & Training

• Lead the creation and delivery of global VM training programs and best practice sharing
• Act as main point of contact for regional VM teams, providing creative and operational support
• Monitor and improve VM execution through regular store visits, reviews, and audits

Project & Budget Management

• Manage the VM calendar, workflow, and priorities across global campaigns, store openings, and special projects
• Oversee VM budget, supplier contracts, and production planning to optimize cost and impact
• Coordinate cross-functional projects in partnership with Retail, Marketing, and Store Design

Innovation & Brand Experience

• Track trends in retail design, sustainability, and consumer behavior to keep VM strategy future-facing
• Build and maintain a strong supplier network to support innovation and agility in execution

Main responsibilities will include:

• Sales Management: Lead sales efforts in designated regions, developing strategies to increase market share and drive revenue growth across all channels
• Project Management: Lead and develop projects eg; for personalized watches from technical development to e-commerce integration, coordinating with cross-functional teams to ensure timely and successful execution.
• Digital Marketing: apply the paid social media campaign strategy for selected region. Considering different objectives and ensure performance
• Marketplaces Management: Manage sales operations across selected marketplaces, ensuring optimal product placement and visibility.
• Training: Develop and deliver training programs for sales teams in Retail Stores and Wholesale clients, emphasizing product knowledge, sales techniques, and market insights.