Working at Swatch

Main responsibilities will include:

EVENTS

• Development of local event strategy in alignement with Headquarter’s goals and vision
• Establising briefing & concept of events within Switzerland
• Eloboration and coordinating contracts with partners in cooperation with the legal department
• Responsibility for the implementation, control and reporting of all events carried out
• Negotiation and cooperation with all parties involved (partners, suppliers, internal dept.)
• Coordination of all material & communication (Production/Merchandising/Sales/Communication/E-Store Newsletters)
• Budget responsibility for events

MARKETING ACTIVATION

• Develop, execute and evaluate Retail Marketing operations, promotions and below the line activities as assigned through budgeted programs in conjunction with Marketing Manager
• Define concepts & execute events with Marketing Manager for new product launches on POS level
• Develop and implement promotional strategies for new openings and existing corporate stores
• Develop and implement promotions at wholesale level (airports & good wholesellers)
• Creation of promotional materials, promotional flyers and other marketing materials with the objective to increase customer engagement and footfall in stores
• Produce operational tools & marketing material for retail organization
• Analyse impact of implemented marketing activities, track budgets and report accordingly to facilitate adjustments with the management
• Budget responsibility for promotions

Zu den Hauptaufgaben gehören:

• Telefonzentrale bedienen
• Nachrichten & Mitteilungen entgegennehmen & diese zuverlässig an die Empfänger weiterleiten
• Besucher und Lieferanten empfangen und anmelden
• Kaffee und Tee für Personal abgeben & verkaufen
• Massage Agenda führen & einkassieren
• Verschiedene kleine Dienstleistungen für die Mitarbeiter ausführen
• Auskünfte und Informationen betreffend dem Museum und dem Swatch Store erteilen
• E-Mail Anfragen verwalten und weiterleiten
• Verteilung der Spezialuhren-Verkäufe, Entgegennahme von Uhrenreparaturen der Mitarbeiter
• Food Truck Bons abgeben und Verkauf von Bäckerei Artikel an unsere Mitarbeiter
• Geburtstag-Mail senden und Geschenke organisieren/abgeben

• Responsible for the implementation and design of retail design concepts for Swatch POS within our corporate identity
• Manage all aspects of the store design process from design inception, review of supplier’s and local architect’s technical drawings and construction management until completion of the project (in line with Swatch design guidelines)
• Work independently, efficiently and monitor the projects within the given timeline & quality standards.
• Manage effective budgets for all stores and control all project costs and capital expenditure until project’s close out (cost monitoring sheet). Negotiation with suppliers and contractors
• Close collaboration with all external parties including contractors, consultants, clients and suppliers as well as all internal departments like Finance, Marketing, Sales, Retail Operations, Logistics
• Supervision of external architects, consultants, engineers and suppliers
• Effective communication of relevant information to direct managers
• Tactful communication of difficult / sensitive information
• Resolve and/or escalate challenges in a timely fashion.
• Ensure project documents are complete, up to date and stored appropriately.
• Check investments before a project’s start by benchmarking and aligning all costs to first estimations throughout the whole project development.

Procurement

• Responsible of the technical development of new Swatch furniture from the idea until the prototype following up a successful roll out, up to Swatch standards
• Propose and implement changes to improve an existing product as per company needs. Including discussions with the suppliers, reviewing, and approving technical drawings / material specifications for furniture & fixtures
• Manage the Stock and future orders together with procurement department with an efficient and sustainable approach.
• Responsible of the procurement of new suppliers for furniture and fixtures production for the RED Team

Maintenance

• Responsible of reviewing and approving the catalogue-orders or special productions for existing POS
• Manage the maintenance requests and stock control of spare parts

Main responsibilities will include:

• Manage the global media planning budget (online and offline)
• Develop Marketing objectives and strategies for the Global Media Planning
• Manage the HQ Media Planning campaigns (online and offline), starting from the media planning definition, the implementation, the optimization and the monitoring of the campaigns, until the reporting and the evaluation of the final results
• Manage the online campaigns with both awareness and performance objectives, including prospecting and retargeting campaigns for the key markets
• Manage the local media planning investments, starting from the media briefings and media guidelines shared with the local marketing teams until the supervision and approval of the local media plans (online and offline).
• Manage the relationships with agencies and media owners
• Contract and campaign negotiations with agencies and with international media partners across all media types: digital, outdoor, TV, Print as well as event integration and global cross media partnerships.
• Team leading and supervision of a team of 4 people

Role Overview:

As a Team Lead, E-Commerce Product Owner at Swatch, you will play a pivotal role in shaping the future of our E-Commerce platform and strategy. Managing and external development team, you will work closely with cross-functional teams, stakeholders, and customers to define, prioritize, and deliver product features that drive our online sales and enhance the customer experience.

Key Responsibilities:

• Optimization Salesforce Commerce Cloud platform, ensuring high performance, reliability and scalability
• Develop custom solutions and integrations with development teams
• Work with the UX/UI teams to develop custom solutions and integrations
• Develop and monitor key performance indicators (KPIs) and provide regular reports to management
• Develop custom solutions and integrations with development teams and market trends
• Create and manage the e-commerce product backlog, prioritizing feature and tasks to maximize value
• Collaborate with stakeholders, align with teams and customers on product goals
• Write detailed user stories with acceptance criteria to guide development teams
• Plan and coordinate product releases, including sprint planning, sprint reviews and retrospectives using Scrum/Agile
• Analyse trends to drive decisions and conversion rates
• Ensure that the delivered product meets defined quality standards and fulfils user expectations
• Use Jira to manage and track tasks, projects, and issue resolution to ensure timely delivery and efficient workflow within the e-commerce team
• Identify and address potential risks

Principales tâches :

• Mener à bien diverses tâches administratives et organisationnelles
• Conseiller nos clients et collaborateurs en plusieurs langues
• Planification et organisation de différentes réunions et aide pour les évènements d’entreprise
• Traitement des commandes et rédaction d’offres, négociation des dates de livraison
• Soutenir les différents départements dans lesquels tu travailles durant ton apprentissage

Zu den Hauptaufgaben gehören:

- Erledigen von verschiedenen administrativen und organisatorischen Aufgaben

- Beratung unserer Kunden und Mitarbeiter in mehreren Sprachen

- Planung und Organisation verschiedener Meetings und Mithilfe bei    Firmenveranstaltungen

- Bestellungen bearbeiten und Angebote schreiben, Liefertermine aushandeln

- Unterstützung der verschiedenen Abteilungen, in denen du während deiner Ausbildung arbeitest

Responsibilities:

1. Customer Service:

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedback and share best practices within the organization.

1. Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment, and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

1. Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

4.Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

1. Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Responsibilities:

1. Customer Service:

• Provide and maintain exceptional customer service to each customer.

• Convert walk-in traffic into clients, creating excitement and desire around the product.

• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedback and share best practices within the organization.

1. Sales

• Contribute to Team’s effort to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPI’s.
• Maintain knowledge of current sales activities, payment, and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

1. Product Knowledge

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/Brand knowledge.
• Gather knowledge about latest trends in the retail and watch industry.

4.Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

1. Team Collaboration

• Self-starter with strong team-player approach to exceed Team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Zu den Hauptaufgaben gehören:

• Betreuung der technischen Instandhaltung der Gebäude: Wartung, neue Arbeiten, technische Entwicklungen.
• Verwaltung der technischen Wartung der Gebäude und Anlagen: Einrichtung, Elektrizität, Aufzüge, Brandschutz, Heizung
• Verwaltung der Instandhaltung der Flächen: Reinigung, Grünflächen, Abfall, Verpflegung
• Verwaltung des Zugangs zu den Gebäuden und der damit verbundenen Dienstleistungen.
• Aushandeln der erforderlichen Dienstleistungsverträge und Überwachung des Budgets.
• Animieren und motivieren der Teams Gesundheit, Sicherheit und Allgemeine Dienste/Instandhaltung.
• Verantwortlich für das Management von Sicherheit, Gesundheit und Umwelt am Standort.
• Vorschlagen der notwendigen Anpassungen der Infrastrukturen.
• Gewährleistung der Steuerung der Pläne zur Verbesserung der Sicherheit, sowohl auf der Ebene der Ausrüstung als auch auf der Ebene der Risiken im Zusammenhang mit Feuer oder Naturschäden.
• Berichterstattung an den CFO über alle sicherheitsrelevanten Ereignisse.
• Verwaltung des Gebäudekontrollsystems, Alarm, Massnahmen ergreifen.
• Bereitstellung und Organisation der erforderlichen Ressourcen
• Verwaltung und Aktualisierung von Bauplänen (CAD) und Key Management (Key Magic).
• Handwerker auflisten, Wartung und Wartungsverträge verfolgen.
• Überprüfung von Garantien und Mängel bearbeiten
• Organisieren von Reparatur- und Renovierungsprojekten
• Verwaltung der Möbelbestände
• Erstellen Sie verschiedene Statistiken (Glas, Müll, Strom etc.)
• Verwaltung von Einlass und Parkplätzen
• Hilfe bei Veranstaltungen vor Ort