FAQs - Online orders
Official online store
What happens if I buy a Swatch through an Unauthorised Retailer?
Swatch cannot honour the warranty & policies if purchased from an unauthorised retailer, send the watch back to the original place of purchase.
Where can I find a Swatch Store or an Authorised Retailer?
Our online store is an authorised Swatch retailer or you can click on our store locator to locate an authorised retailer near you.
How can I create my account?
• Click on the My Account link located at the top of the homepage. • Under the heading “New Customer” fill in the required boxes. • Click submit to complete your account set up.
Does Swatch protect my personal data?
Swatch takes great care to ensure your credit card information is safe when placing an order online. When making a purchase at Swatch, you shop in a secure mode using SSL encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to Swatch. If you have any questions regarding our privacy practices, contact our our Customer Service Department at +65 6275 6388 (from Monday - Friday 9:00AM - 5:30PM) or Email us firstname.lastname@example.org for further assistance.
How do I unsubscribe to the Swatch email newsletter?
We would hate to lose you, but in the event you no longer want to receive our newsletters just click unsubscribe link at the bottom of our most recent email and you will be unsubscribed.
How do I access my order history?
Click on the My Account link located at the top of the homepage. Once you arrive to the dashboard, click on My Orders to locate your order history.
How can I place an order?
Ordering on www.swatch.com is designed to be a quick & easy process. Just follow these steps:
1. Find the product or products
By using the tabs on the top of the page you can browse www.swatch.com by watches, collections or jewellery. You can also search for a specific item by using the 'search' box located in the upper right-hand corner of the screen. To access detailed information about a product, click on the page and the detail specification tab.
2. Use the shopping basket
To place a product in your shopping basket from the product page, select the desired size and quantity of the item you wish to purchase, then click on the 'Add to Basket' button once.
While in your shopping basket, you can remove the quantity at any time. Simply click the trash icon.
Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping basket at any time. This allows you to add, change, or delete items whenever you like.
3. Checking out
When you are ready to complete your order, be sure to review all of the items you have placed in your shopping basket. To checkout, follow the instructions on the screen to finalise your order. You may do an express checkout, create an account or use an existing account. Hit the “Proceed to checkout” button to move onto next steps.
4. Shipping and billing
Once you have logged in, you will need to provide your shipping and/or billing information, (be sure to note: billing address must be entered exactly as it appears on your credit card statement), choose a shipping method, and select your method of payment. We accept Visa, MasterCard and Paypal. If you are paying with a credit card, enter the number without spaces or dashes.
5. Completing your order
Be sure to review all of the information that you have provided, and make any necessary changes before clicking the 'Place Order Now' button. Once you complete your order, you will see a confirmation page with your confirmation number. Additionally, we will send you emails with your Order Confirmation information and when your order is shipped. Please note that as a result of our order processing, we are unable to change or cancel an order once it has been finalised. Please make sure your order is accurate before submitting it for processing. Also, please allow up to 1 business day for processing.
How do I determine my wrist size?
To determine your wrist size, please see our PDF here.
How can I add or remove links on my Swatch?
You can send the watch back to us to have the links adjusted to the needed size or go to an official Swatch store with your proof of purchase and get the strap adjusted for free.
Can I modify my order after the payment?
Unfortunately you would not be able to modify an order online after payment. However, please contact customer service if you would still like to do so, you can contact them at +65 6275 6388 (from Monday - Friday 9:00AM - 5:30PM) or Email us email@example.com for further assistance.
How do I know if my order has been processed?
You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order.
Can I cancel my order?
As all our orders are shipped from our global distribution centre in Switzerland the ordering process is highly automated, so it isn’t possible for us to amend or cancel an order once it has been placed. Please email us at firstname.lastname@example.org if you require further assistance.
Can I place an order over the phone?
Unfortunately, you cannot place an order over the phone.
How can I pay for my order?
The Swatch Online Store only accepts PayPal, Visa, Amex and MasterCard.
How can I be sure that Swatch online shopping process is secured?
Swatch uses the latest encryption technology to keep your credit card information safe. Thus, we require you to re-enter your credit card information for each order. When making a purchase at Swatch, all transactions are done by using SSL 3.0 encryption -- the Internet standard for secure transactions.
When will Swatch charge my credit card for my order?
Orders will be processed only after an online approval can be confirmed. Following this, your card will only be charged when the order is shipped (upon leaving our warehouse).
Where is my order shipped from?
All Swatch orders from https://www.swatch.com/en-sg are shipped from our local warehouse or the facility in Switzerland.
Where does Swatch deliver to?
Swatch delivers to all Singapore addresses.
When does Swatch deliver?
All Swatch deliveries are handled by Speedpost and deliveries are made from Monday to Friday.
How can I check if my order has been shipped?
You will receive a notificaiton email with a link to the Speedpost website once your order has been shipped from our warehouse. You can also contact our Customer Service Department at +65 6275 6388 (from Monday - Friday 9:00AM - 5:30PM) or Email us email@example.com for further assistance.
What happens if I'm not home for the delivery?
If our courier partner is unable to deliver the shipment, you’ll receive a prompt in the tracking site. Kindly contact Singapore Post at https://www.singpost.com/contact-us directly for delivery-related issues.
Where’s my order?
You may check the status of your order - at any time - by visiting https://www.singpost.com/track-items/ and by entering your tracking number.
You can also contact our Customer Service Department at +65 6275 6388 (From Monday – Friday 9:00AM – 5:30PM) or Email us at firstname.lastname@example.org for further assistance.
Returns and exchanges
What is your return/exchange policy?
Please refer to our return/exchange policy here
How can I return my order?
Please contact us by email (email@example.com) for returns. We will require you to fill in the returns form and will share more details about the return procedure with you.
Can I return a product I bought in a store?
You may return any unworn, undamaged merchandise purchased at a Swatch corporate retail store within 28 days for a full refund or exchange of the purchase price to any Swatch corporate retail location. Items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service center.
Can I return my Swatch that I purchased online at a Swatch Store or a department store?
Merchandise purchased online at shop.swatch.com may also be returned for an EXCHANGE only for another watch of the same value or higher to any Swatch corporate retail store. Merchandise purchased online at shop.swatch.com may not be returned at department stores.
What is the turnaround time for returns and refunds?
Refunds can take up to 14 days to process from the date that the watch is received.
How do I return a defective product?
If your merchandise has a significant defect right out of the box (e.g. the product is broken, has missing parts, etc.) or if you have received the wrong merchandise, we'll be happy to exchange it. Please contact us by email (firstname.lastname@example.org)
Where can I purchase a replacement strap/battery/battery cover?
You may replace them by visiting a Swatch store
Can I get a replacement watch face for my Swatch?
Swatch watches are designed as sealed units, whereby opening the case to repair or replace parts is not possible. We provide a 2 year warranty for all Swatch purchases to cover any possible manufacturing fault or issues and with proof of purchase inside of this time frame we can provide a replacement.
Please see below on how to create an account on store.swatch.com.
• Click on the My Account link located at the top of the homepage.
• Under the heading “New Customer” fill in the required boxes.
• Click submit to complete your account set up.
Using our site
You can search for a specific item by using the 'search' box located in the upper right-hand corner of the screen. To access detailed information about a product click on the page and detail specification tab.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping basket by clicking “My Basket” on the top right. To checkout, follow the instructions on the screen to finalise your order. You may do an express check out, create an account, or use an existing account. Click the “Proceed to checkout” button to move onto next steps.