Working at Swatch

• Lead, motivate, and inspire employees to achieve sales targets
• Support in overseeing day-to-day operations ensuring the store is operating smoothly
• Coach employees on KPI’s on a weekly basis
• As required, assist the Store Manager with reporting
• Support interviews, training and on-boarding of new employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all company and brand policies and procedures
• Ensure the visual merchandising guidelines are adhered to
• Assist with inventory management and stock procedures
• Handle escalated customer complaints
• Uphold the highest level of professionalism and customer service

As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.

• Support the team in achieving sales targets
• Handle transactions for all types of sales according to company policy
• Ensure the store is always presentable, clean and tidy 
• Ensure products are displayed in accordance with Swatch Guidelines
• Assist with daily and monthly stocktake and stock management 
• Keep up to date with new products, promotions and participate in regular training 
• Follow up with customers via email and phone regarding warranty and repairs 
• Ensure the highest level of customer service

As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Retail Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.

• Lead by example, being hands on to consistently motivate the team to achieve sales targets
• Manage team performance, providing coaching and addressing any issues proactively
• Develop team capabilities through ongoing training and support
• Ensure compliance with all company and brand policies and procedures
• Manage staff rosters and oversee Time & Attendance
• Complete and distribute daily reports to relevant stakeholders
• Receive and reconcile inventory, reporting discrepancies 
• Conduct regular quality checks on stock and ensure accurate stock handling procedures
• Support recruitment efforts and interviews 
• Deliver comprehensive inductions and follow-up training for all new hires
• Ensure customer service standards are consistently met and enhanced
• Resolve elevated customer complaints with professionalism and care