Working at Swatch
The Role & Responsibilities
As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.
- Lead by example, being hands on, consistently motivating the team to achieve sales targets
- Manage team performance, providing coaching and addressing any issues proactively
- Develop team capabilities through ongoing training and support
- Ensure compliance with all company and brand policies and procedures
- Manage staff rosters and oversee Time & Attendance
- Complete and distribute daily reports to relevant stakeholders
- Receive and reconcile inventory, reporting discrepancies
- Conduct regular quality checks on stock and ensure accurate stock handling procedures
- Support recruitment efforts and interviews
- Deliver comprehensive inductions and follow-up training for all new hires
- Ensure customer service standards are consistently met and enhanced
- Resolve elevated customer complaints with professionalism and care
The Role
Swatch is opening a new store this June in Melbourne's Fashion Capital, Chadstone Shopping Centre! As a Sales Associate, you will be a key member of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.
We have two permanent part-time opportunities available, 30 hours per week or 23 hours per week. Including weekends and some late night trade.
- Support the team in achieving sales targets
- Handle transactions for all types of sales according to company policy
- Ensure the store is always presentable, clean and tidy
- Ensure products are displayed in accordance with Swatch Guidelines
- Assist with daily and monthly stocktake and stock management
- Keep up to date with new products, promotions and participate in regular training
- Follow up with customers via email and phone regarding warranty and repairs
- Ensure the highest level of customer service
The Role
Swatch is opening a new store this June in Melbourne's Fashion Capital, Chadstone Shopping Centre! As a Sales Associate, you will be a key member of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.
- Support the team in achieving sales targets
- Handle transactions for all types of sales according to company policy
- Ensure the store is always presentable, clean and tidy
- Ensure products are displayed in accordance with Swatch Guidelines
- Assist with daily and monthly stocktake and stock management
- Keep up to date with new products, promotions and participate in regular training
- Follow up with customers via email and phone regarding warranty and repairs
- Ensure the highest level of customer service
The Role
As a Sales Associate, you will be a key member of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.
This is a permanent part time opportunity, 25 hours per week.
- Support the team in achieving sales targets
- Handle transactions for all types of sales according to company policy
- Ensure the store is always presentable, clean and tidy
- Ensure products are displayed in accordance with Swatch Guidelines
- Assist with daily and monthly stocktake and stock management
- Keep up to date with new products, promotions and participate in regular training
- Follow up with customers via email and phone regarding warranty and repairs
- Ensure the highest level of customer service
The Role
As a Senior Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the store.
- Support the management team in ensuring team sales targets and KPI’s are being achieved
- Be a Brand Ambassador by providing high standards of customer service at all times
- Assist Store Manager and Assistant Store Manager with operational duties as required
- Open and/or close the store when required as per procedures
- Handle transactions for all types of sales according to company policy
- Ensure the store is always presentable, clean and tidy
- Ensure products are displayed in accordance with Swatch VM Guidelines
- Assist with daily and monthly stocktake and stock management
- Keep up to date with new products, promotions and participate in regular training
- Follow up with customers via email and phone regarding warranty and repairs
- Be and example to the wider team, supporting management by providing feedback on team performance and assisting with training procedures
The Role
- Lead, motivate, and inspire employees to achieve sales targets
- Support in overseeing day-to-day operations ensuring the store is operating smoothly
- Coach employees on KPI’s on a weekly basis
- As required, assist the Store Manager with reporting
- Support interviews, training and on-boarding of new employees
- Monitor employee selling skills and identify any opportunities for improvement
- Uphold all company and brand policies and procedures
- Ensure the visual merchandising guidelines are adhered to
- Assist with inventory management and stock procedures
- Handle escalated customer complaints
- Uphold the highest level of professionalism and customer service
The Role
As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.
- Lead by example, being hands on, consistently motivating the team to achieve sales targets
- Manage team performance, providing coaching and addressing any issues proactively
- Develop team capabilities through ongoing training and support
- Ensure compliance with all company and brand policies and procedures
- Manage staff rosters and oversee Time & Attendance
- Complete and distribute daily reports to relevant stakeholders
- Receive and reconcile inventory, reporting discrepancies
- Conduct regular quality checks on stock and ensure accurate stock handling procedures
- Support recruitment efforts and interviews
- Deliver comprehensive inductions and follow-up training for all new hires
- Ensure customer service standards are consistently met and enhanced
- Resolve elevated customer complaints with professionalism and care