FAQs -
My Swatch X You personalised watch is damaged or not working. What can I do?
You can take your watch to a Swatch Store or contact our Customer Service Department on +603 2050 8891 (From Monday – Friday 9:00AM - 5:30PM) or Email us on connect@swatch.my for further assistance.
All Swatch watches are covered by a 24 month International warranty. The stamped warranty card with your Swatch X You acts as 24 month International warranty.
My Swatch X You personalised watch is damaged or not working. Can I exchange it with another design?
If your watch is still under warranty, we can only propose replacing your watch with the same exact Swatch X You. Please take your watch to a Swatch Store or send it directly to a Service Center with warranty card.
All Swatch watches are covered by a 24 month International warranty. The warranty card received with your Swatch X You acts as 24 month International warranty.
I received a Swatch X You personalised watch as a gift and it is damaged or not working. What can I do?
You can take your watch to a Swatch Store or send it directly to a Service Center with warranty card.
All Swatch watches are covered by a 24 month International warranty. The warranty card received with your Swatch X You acts as 24 month International warranty.
Can I return my Swatch X You personalised watch if I don't like it?
No, there is no return for those products except if there is a quality issue. Please double-check your selection before purchasing.
I received a Swatch X You personalised watch as a gift but I don't like it. Can I exchange it?
No, unfortunately, Swatch X You personalised watches can't be returned.
Can I upload my own picture?
No, it is not possible to upload your own design.
I cannot find the same design I have printed on my Swatch X You watch. How can I get the same design?
As part of the Swatch X You concept, we limit the availability and update the designs on a regular basis. If the design artwork is not available anymore, it cannot be used to design a new watch. We can only reproduce past designs for warranty cases.
I have identified deviations with regards to the colours and position of the watch between what I have configured Online and how the watch actually looks. What can I do?
As there are different devices & screen resolutions, there can be slight color or design deviations between the Online configurator and the watch you have received. We consider these slight deviations as a normal part of the Online personalisation process.
However, if you experience any issues on the quality of the print (e.g. blurred colors, scratches, marks etc.) please follow the procedure for a damaged watch as mentioned above.
Why does the shipping process take longer for a Swatch X You personalised watch? What happens if I have one ordinary Swatch watch and one personalised watch in one order?
We estimate max. 21 additional days for the production process of a Swatch X You personalised watch. In addition to these 21 days you can count the normal order processing time plus the delivery time based on your shipping method choice. If you order an ordinary watch together with a Swatch X You personalised watch, they will be shipped both together.
