Working at Swatch

As the E-Commerce & Digital Coordinator for Swatch and Flik Flak, you are the digital engine of our BeNeLux team. This is a versatile, hands-on role for a digital native who balances technical precision with creative execution. You will ensure our online platforms run flawlessly, localize global campaigns for the BeNeLux market, and act as the vital link between our global strategy, local consumers, and our Swatch dealers.

Key Responsibilities:

• Digital Storefront & Operational Excellence

• • Platform Ownership: Manage daily operations for our Belgian (NL/FR) and Dutch platforms via Salesforce Commerce Cloud, ensuring all product launches, pricing, and content are flawlessly executed.

• • Conversion Optimization: Monitor the end-to-end purchase funnel to eliminate friction. You will collaborate with Logistics and Finance to streamline the customer journey from checkout to returns.

• • Technical Liaison: Act as the local lead for User Acceptance Testing (UAT), coordinating with Global HQ to implement and troubleshoot new site functionalities.

• Search & Multi-Channel Execution

• • CRM & SEO: Own the Emarsys newsletter lifecycle, ensuring every campaign is linguistically and culturally resonant. You will also perform on-page SEO optimizations to maximize organic visibility.

• • Digital Reach: Partner with HQ to execute localized SEA and Meta campaigns, while managing our local organic social presence to drive visibility and engagement.

• Commercial & B2B Support

• • Dealer Empowerment: Orchestrate professional dealer mailings to provide our retail partners with the high-quality assets and digital updates required to represent Swatch perfectly on their own platforms.

• • Full-Cycle Sales Support: Provide premium customer care (NL/FR/EN) via Salesforce CRM and act as a vital sales backup by managing stock allocations and processing orders in SAP.

What We Offer:

• Stability & Impact: A permanent contract (CDI) within a global leader in Swiss watchmaking that values long-term career development.
• Full-Ecosystem Exposure: A rare 360-degree view of the e-commerce business, from high-level digital strategy to hands-on logistics and sales.
• Vibrant Culture: A high-energy, "can-do" environment in Brussels where your initiative is encouraged and your contribution is visible.
• Benefits: A competitive salary package, comprehensive extra-legal benefits: Group and Hospitalization Insurances, Meal Vouchers and Eco cheques

Your mission

You will support the Store Manager in several tasks such as coaching, inspiring and motivating your team to achieve sales targets. As the brand's first ambassador, you will embody the Swatch/Flik-Flak values and guarantee the highest standards of welcome and customer experience.

Your responsibilities:

Sales :

• Advice on and sale of products presented in the shop
• Interest in different brands and products
• Quality of welcome, service and merchandise presentation
• Customer acquisition and loyalty
• Appearance of shop and products displayed (windows, counters and furniture)
• Assisting other sales staff during sales (service, gift-wrapping, etc.)
• Contribute to the achievement of shop objectives
• Achievement of personal objectives (defined by Store Manager) and contribution to shop objectives

Replacing the Store Manager :

Administrative tasks, in the Store Manager's absence or at his request:

• Customer orders
• Control of deliveries
• Make sure there is enough material (bags, gift boxes, batteries, etc.)
• Communication with head office (parameter, E-Mail, telephone if there are special customer requests after agreement or if requested by the Store Manager)

Manage the team in the Store Manager's absence or at his request:

• Integrate and train each new employee in the field
• Transmit to the team a passion for brand development, customer service and respect for Swatch values.
• Support staff in acquiring skills and reflexes in the field (selling skills, products, visual merchandising)
• Organize all shop tasks to optimize customer service
• Assist the manager in his or her mission to develop sales, supervise the team and run the shop.
• Lead individual time
• Listen to each member of staff (their confirmed successes and difficulties encountered) to develop individual and mutual confidence.

Collaboration with the Store Manager:

• Transfer important information to Store Manager regarding daily business
• Keep Store Manager informed about employees
• Manage the store according to Store Manager directives
• Open communication with the Store Manager
• Carry out any other tasks requested by the Store Managerr, such as: inventory, restocking, new product information, monitoring attendance schedules, various administrative tasks, etc.

Other tasks:

• Participation in events and training sessions
• Active participation in team meetings
• Cleaning and tidying the Store
• Compliance with rules and regulations (Dresscode, etc.)

Reporting process:

N + 1: Store Manager

N + 2: Brand Manager

Job type : Full time, permanent contract

Salary: An attractive salary package including extra-legal benefits

• Hospital insurance
• Meal vouchers
• Ecocheques
• Mobility or bike travel reimbursements

Working hours :

• Available on weekends
• Daytime work
• Evening work
• Work on public holidays

Additional compensation :

• 13^th month
• Commissions