Store Manager
Job description
Store Manager - Swatch at Terminal 21 Pattaya
Sales/Operation
- Responsible in managing the shop under assignment.
- Responsible for daily operation of shop from customer service, staff management, stock management, brand presence through all merchandising and sales turnover.
- Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.
- Achieve a monthly sales budget.
- Ensure that a store is operated under a clean.
- Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.
- Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.
INVENTORY
- Monitor and review stock level taken into consideration customer needs and trends, and advise Retail Manager of any suggestions necessary to increase sales.
- Conduct daily audit of stock management including merchandise receipt, transfers and sales.
- Manage customers’ reservations and waiting lists of unavailable products.
PERSONNEL
- Staff motivation and encouragement.
- Ensure that Customer Service Officer delivers a high standard of service to all customers.
- Responsible for leading the team with a good discipline and integrity.
- Collaborate with Retail Manager to develop an internal training/ coaching programs on selling skills, product, customer service, marketing, and competitions.
- Ensure that the Sales Associates are well-groomed and deliver a premium-quality service to the customers.
- Evaluate sales performance on a daily basis and motivate sales staff as per guidelines given by Retail Manager.
- Provide support to Retail Manager on staff-related issues.
MARKETING /CUSTOMER RELATIONSHIP MANAGEMENT
- Handling customer complaints effectively.
- Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.
- Managing customer database effectively and utilize them for direct mail, private cocktail, event, etc.
- Brain storm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs
- Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.
Profile
- Watch product knowledge.
- Highly developed customer care skills
- People management
- Selling skill
- Negotiation skill
- Problem solving skill
- Analytical thinking
Professional requirements
- Degree holder
Languages
- Fluent in Thai
- Able to communicate in English
Contact
Pedlada OSIRI (HRBP)